Paige

@CapitecBankSA DO NOT TELL ME TO SEND YOU A DM AS I YOUR SETTINGS DONT ALLOW FOR THIS!!!!!!!!!!

@CapitecBankSA I am at my wits end. I wanted to speak to someone in collections that can actually assist me because this is the most useless bank I have ever dealt with. I have been dealing with the same issue for months now and spoken to countless people who say it's fixed.

@CapitecBankSA please educate your staff correctly and all in the same way as I was given the run around this morning regarding my debit order because everyone had a different answer

@CapitecBankSA I was not given an option to opt out nor was I sent a notification on my app. I only got the SMS

@P518693 December salaries are often paid a bit earlier. We notified clients via SMS and in-app messages and gave them the option to opt out if the salary would be paid on the normal salary date. If you have any questions, our Collections team is happy to help via WhatsApp on 0728221582.

@CapitecBankSA please explain to me how you just assume that I will receive my salary early in December and then decide to debit my account early which then bounces and I get charged fees for a bounced debit order. Maybe check with me next time if my salary date stays the same

@CapitecBankSA Yes I am able to confirm. I also received an SMS stating the installment will be collected earlier this month which I did not agree to

@P518693 Hello @P518693, thank you for reaching out to us. Are you able to confirm if these were Capitec debit orders that were deducted, so that we may best assist.

@FFFibre we have been without internet now for over 24 hours and nobody seems to have an answer as to why. The whole area is out and nothing has been said as to why. Please can someone assist or at least give us a reason or update

@TicketProSA how can I get hold of you? Nobody replies on the bot and emails go unanswered

@FFFibre I cannot inbox you as I don't have a premium account and you aren't following me back

@P518693 Good day, We're extremely sorry to hear this.  Please inbox us the account holder’s details - full name, physical address and cell phone number for our team to investigate the matter.  Thank you.

@FFFibre we have been without internet now for 5 days. According to our ISP, Tech5, the fault lies with you and nobody is responding to them. How can one reach you if you have no call centre and only respond over email which takes ages. The VLAN was incorrectly configured