Caress

@ShatteredChi The change was from our ongoing research and innovations to ensure we deliver the best products. In our testing, consumers found the new formulation to be superior to the previous one. Our goal with these updates is to continuously innovate and spark the senses.

Why did you guys change the formula for @Caress ??? Decades -that scent was ICONIC!

@MSavage404 Thanks for letting us know, Mindy. We've just sent you a DM, and we look forward to hearing back.

@Caress Unable to DM, unless I pay for subscription, not doing that. I explained what happened without being overly blunt, and I guess it really doesn't matter if you're going to continue with that scent that feels like acid🤷

Whether you love bold or soft scents, our squad of body washes has something to elevate your shower experience. Are you grabbing Shea Butter & Brown Sugar or Black Orchid & Patchouli Oil? Both?

@MSavage404 Thank you for reaching out. We’re concerned to hear this. We’d like to learn more about your experience. Please send us a DM with your full name, email address, and location. We’ll look out for your message.

@Caress I see you've lost customers with this change, add me to the list, not that it matters I suppose. I tried the new formula, it gave me acne on my face, a yeast infection, and immediate burning sensation,with it being more severe with first urination after shower😳Done with caress😔

@Sassywatson Thanks so much for your feedback. We understand the new Caress Daily Silk Bar formula may not be what you're used to. It was updated to boost hydration and enhance the signature scent fans love. We've shared your thoughts with our team.

@Caress PLEASE bring back the original scent! This new scent is so nauseatingly sweet! I usually keep it stocked & just went to buy my new stash & it’s literally making me so queasy! Why did y’all change it? If it’s not broke don’t fix it! Anyone know where we can get the OG???

@MSavage404 Hi there, Mindy! The Caress Daily Silk bar soap will only be available in the reformulated version once the product has been fully rolled out onto retailer shelves.

@Caress Please where can I find Original Scent or did you stop making it. Where is white peach and a blend of silk blossom!!!! NO ORANGE BLOSSOM! Instant 🔥 🔥on undercarriage🥺

@BestEverYou Hi there, Elizabeth! The Caress Daily Silk bar soap will only be available in the reformulated version once the product has been fully rolled out onto retailer shelves. We hope you have a great week.

@Caress Please please bring back the original soap! How can I find the original?

@jennie3333 We've followed you, so you should be able to send us a DM. If you still have some issues, please let us know. We hope this helps, as we'd like to gather further information from you to share with our Quality Team.

@Caress Not a verified user so I cannot dm u! Please bring back the ORIGINAL!

@Caress what did you do to a tried and true favorite soap to so many!!!! The smell was so nostalgic and made my skin silky smooth! This new formula does not smell as good and dried out my skin and gave me a rash.

@MRZ_lEANN Thanks for letting us know, Maya. Would you mind following us, so we can DM you to better assist?

@Caress IM NOT VERIFIED SO I CANT DM U FIRST

IMA NEED @Caress TO GO BACK TO THE OLD SOAP THIS NEW LOON && REFRESHED SCENT IS DRYING TF OUT MY SKIN

@Baciami1st The Caress Daily Silk bar soap will only be available in the reformulated version once the product has been fully rolled out onto retailer shelves.

@Caress where can I purchase the original scent caress bar soap?

@_Bromeo Thank you for reaching out, Will. We've just replied to your DM on Instagram, and we look forward to hearing from you soon.

@Caress hello, my review of your new soap is that it smells awful and leaves skin feeling scratchy. this has upset my entire family who have used your products for decades. please reconsider what you have done.

@Elejed1 Hi there - we've just responded to your previous comment, and we look forward to hearing from you soon.

@Caress It leaves a burning sensation on my skin. You need to get rid of that formula. I will hang on to the bars that I have. But not use them. There's something wrong with the formula.

The soothing scent of our Daily Silk will transform you skin and your mood. Don’t say we didn’t warn you! #selfcare #caresslove #caressbodywash

@Elejed1 Thank you for reaching out. We’re concerned to hear this. We’d like to learn more about your experience. Please send us a DM with your full name, email address, and location. We’ll look out for your DM.

@GortofEarth @Caress It's also burning my skin. I want to write to the company. I jumped online to see if anyone else was complaining

@Caress what the heck have you done? The “new” soap is TERRIBLE. on hunt for new brand

@StubbornMomdc Hi there, the Caress Daily Silk bar soap will only be available in the reformulated version after our full rollout. We'll be sure to share your feedback with our team.

@Caress @c_akopyan It’s so sticky now. Please tell us if you are going to bring back the old formula or not?

@jennie3333 Hi Jennie. We’re concerned to hear this, and we’d like to learn more about your experience. We've responded to your initial post and look forward to hearing from you with your contact details, so we can assist you.

@BaronVomParker @Caress New product sucks! Bring back the old formula. Scent and feel are different. Dries me out and gives me a rash.

@Caress I’ve been using caress for over 10 years and I have to say the packaging changed and so did the product! The new soap leaves my skin dry and once I rinse it off it feels like I never showered! My husband is having the same issue. The soap really dries up quickly. 💔

@msbyrd34 Would you mind following us, so it'll allow you to send us a DM?

@Caress I can't message you because I'm not verified, but the soap really dries my skin, on the old formula my skin never was dry after using it. I've had to switch to using something else.

@Caress What on earth did you do to the bar soap?! It has no slip. It’s like using a bar of ivory soap in the 80s. I’m dried out and rashy. Why would you do this to something that didn’t need improvement? I’m 40 and have been using this most of my life and now it’s dangerous.

@msbyrd34 Hi there - we appreciate you letting us know, and we'd like to hear more about your experience. Would you mind following us, and then sending us a DM when you have a moment?

@TiffanyHoytP @Caress I thought it was just me, I hate the new formula in this soap also, it dries my skin out so much.. #disappointed

@TiffanyHoytP Hi Tiffany, we're sorry you're having issues sending us a DM. Would you mind following us? After that you should be able to send us a DM.

@Caress Only people with paid premium X accounts can send you DMs. You know this- this is a pretty sorry way of not dealing with the issues your soap has caused people.