Carla W

@bookingcom I’ve sent everything to Partner Support, Fraud Team, and now Defensoría del Consumidor (El Salvador) since no one at Booking is taking responsibility. Reservation #6405830532 Vista Verde Beach House

@CarlaW2210 Hi Carla, thanks for reaching out to us. Please get in touch with our partner service team (book.i.ng/6184sIzOp?), as we can't assist our partners on social media for security reasons. Kind regards.

@bookingcom My property is being charged $451.64 for a guest who gave a FALSE PHONE NUMBERnever checked in and declined the alternative stay I offeredBooking support did NOT answer calls. This is fraud & I have full evidence. escalation to Partner Fraud Team Res #6405830532

@bookingcom •Never checked in •Declined the alternative stay I offered •And your 24/7 support line never answered my 23-minute call that night This is not a relocation case. It’s fraud, and Booking is charging hosts for fraudulent guests while ignoring all evidence.

@bookingcom It’s been over a week since you said my case would be escalated for review, and nothing has been done. Instead of investigating, you just issued me an invoice for $451.64 for a “relocation” — even though: •The guest gave a false phone number (verified and proven)

@VotingVeteran @LiveSuppor49557 @bookingcom Yes, they are charging me for "relocation" of a guest that never paid, provided false phone number and never showed up and I never authorized the reservation.

@bookingcom That means the information you provide during booking is misleading. It’s disappointing that you don’t seem to take responsibility for this, as it shows you prioritize volume over individual customers.

@bookingcom I am on hold with your customer service and NOT HAPPY! You jerked me over on even the possibility of a Strip view room in Vegas. Hope you make it right!

@LiveSuppor49557 Done

@bookingcom •False identity information provided by the guest, verified with evidence. •No check-in, and no payment received. •Guest declined the reasonable alternative accommodation offered. •Booking’s 24/7 support did not answer during the incident.

@bookingcom Thank you. I will DM the details now. Please note in advance that this case requires escalation specifically to the Partner Fraud & Security Review Team, not standard customer support. The core issue is:

@bookingcom This is not a relocation case, and the relocation charge has been misapplied. I will include the evidence summary PDF in the DM for direct review. Reservation #6405830532.

@bookingcom Thanks. I already contacted Partner Support multiple times and they refused to escalate the case, even after I provided evidence of: • False phone number (identity fraud) • Guest declining a reasonable alternative • No check-in and no payment

@bookingcom •False identity information provided by the guest, verified with evidence. •No check-in, and no payment received. •Guest declined the reasonable alternative accommodation offered. •Booking’s 24/7 support did not answer during the incident.

@bookingcom Thank you. I will DM the details now. Please note in advance that this case requires escalation specifically to the Partner Fraud & Security Review Team, not standard customer support. The core issue is:

@bookingcom • Booking’s 24/7 support not answering a 23-minute call This is not a customer service question — it’s a fraud and misapplied relocation charge issue. I am requesting escalation to the Partner Fraud & Security Review Team, not basic support. Please escalate internally

@pedidosya como es posible que contraten a esta gente que son un peligro y hasta andan sin placa para que según ellos no los reporten, este hombre es una amenaza y anda hasta con una camara filmando a la gente, por favor investiguen quien es y vean que problemas tiene

@VMTElSalvador Hay un furgon sin señalizacion quedado antes de subir al redondel Masferrer sobre la Masferrer norte, es oscuro ahi y no han puesto ni conos

Retiramos vehículo accidentado en el bulevar del Ejército. Conduzca con precaución. #PlanInvierno2024

Furgon quedado en la Masferer Norte justo antes de subir al redondel Marferrer, no tiene ni conos ni nada de señalizacion super peligroso!! @alertux @VMTElSalvador

@PNCSV denuncia a este sujeto que se acerco a mi carro a querer arrancar el espejo es un sujeto peligroso que anda quizás drogado en la Panamericana, actua erraticamente

@PNCSV denuncia a este sujeto que anda drogado y anda amenazando a conductores sobre la panamericana y trata de arrancar espejos de los carros. Sujeto peligroso!!