Cath Bates

@bitsvenning @hanlauren_2 @josieaprilfool @CTS_Cloud_IT @setfordslegal Really hope you get things moving Monday x

@CathBates2 @hanlauren_2 @josieaprilfool @CTS_Cloud_IT @setfordslegal That’s such good news, thanks so much for sharing and really hope the exchange goes well!

Please see our website for the latest update on service issues cts.co.uk/hub/news/updat…

@jonsjonsjon @OUR_MATE @CTS_Cloud_IT Has it been on the news ? Where ?!

@filter_puppy @bitsvenning @CTS_Cloud_IT @setfordslegal Great news - what a relief for you ! Thanks for sharing

@bitsvenning @CathBates2 @CTS_Cloud_IT @setfordslegal I've finally had some positive news from Setfords (though indirectly as I'm not a client of theirs, but two parties in my chain are) and we're hoping to exchange tomorrow. Hope you get similar news soon!

@bitsvenning @josieaprilfool @CTS_Cloud_IT I’ve been told that a lot of firms will not be waiting for CTS to get back up and running as they have failed their contract. It’s worth asking your solictors directly whether intend on continuing to use and wait for CTS or are they enlisting a new systems provider.

@josieaprilfool @CTS_Cloud_IT I mean, great that they’ve finally posted an update but I honestly cannot believe it’s taken them this long. Really hope for all of our sakes this 4th phase doesn’t take too long. The devastating impact this is having on so many people is insane.

@OUR_MATE @CTS_Cloud_IT @setfordslegal are you going to do the decent thing for the hundreds of people affected by your own outage and release an update? Use this one from Talbots Law as a guide.

@jodhpurhayes13 @CTS_Cloud_IT @RishiSunak @Jeremy_Hunt @TaylorRoseMW @TConveyancer @BBCNews @setfordslegal @talbotslaw @sra_solicitors @BBC_HaveYourSay @BBCNews @guardian @CTS_Cloud_IT Please repost and link in as many prominent figures as possible to push for this situation to be highlighted, covered in the press and everyone affected communicated to as they deserve

@CTS_Cloud_IT @RishiSunak @Jeremy_Hunt @TaylorRoseMW @TConveyancer @BBCNews Basics of any Cyber attack is you keep people informed and not confused/open ended. Appreciate all your support in getting this sorted on a urgent basis.

@bitsvenning @setfordslegal @PaulTMarsh @setfordslegal come on. Your solicitor branches only have the official line from days ago. Your head office says they don’t know who’s dealing with it. You’ve not even acknowledged what’s happening on your website or media. Out of courtesy a holding response would do? Anything ?

@CathBates2 @setfordslegal @PaulTMarsh Couldn’t agree more. Setfords need to make their contingency plans known ASAP. People’s lives are in complete chaos as a result of this. I will be asking the affected party in my chain to change solicitors if we continue to be left in the dark.

@BBCNews can you share any response from @CTS_Cloud_IT when requesting press update on the current outage . No comment since 24th November and thousands of peoples house moves in limbo with massive financial implications.

@CScottMcQueen @dgarciavalbuena @CTS_Cloud_IT Thanks I think it to do with transfer of funds as I haven’t exchanged as yet . I’ll ask again . Thanks for replying

@CathBates2 @dgarciavalbuena @CTS_Cloud_IT Yes, I have a mortgage. I don't think its the lenders blocking exchanges completions as some people and hopefully myself are completing manually.

@CScottMcQueen @dgarciavalbuena @CTS_Cloud_IT Do you mind me asking if you have a mortgage ? I have been told it’s the lenders who are blocking exchange and completion so doing it manually does not resolve the issue

@dgarciavalbuena @CTS_Cloud_IT I'm with Taylor Rose, I am being led to believe that we will complete on Friday, they are doing it all manually. To be fair, they have been great at keeping me in the loop... so far!

@setfordslegal @PaulTMarsh Now we are aware that other companies that use CTS are enabling transactions via other means the onus is on you @setfordslegal to take responsibility for actioning your pre planned contingency’s . You have had 1 week to action this . Please explain your reason for the delay

@PaulTMarsh Hi, we've looked into this internally and someone will be in touch with you very soon.

@setfordslegal @bitsvenning @CTS_Cloud_IT @setfordslegal thanks - my solicitor is doing everything they can. What would be appreciated is recognition of the situation on your website / social media & pressure on CTS,as their client, to communicate publicly and clearly so we can not be under this level of avoidable stress

@bitsvenning @CathBates2 @CTS_Cloud_IT Hi, please ask your solicitor to contact us on 0330 058 4012 so we can investigate this for you.

@bitsvenning @CTS_Cloud_IT @setfordslegal can you update ?

@CTS_Cloud_IT Does anyone know what Setfords solicitors are doing/planning to do?

@Jai32880319 @CTS_Cloud_IT Not sorted with @setfordslegal and still no update @CTS_Cloud_IT so who will now be ensuring they never use conveyancing firms again who use CTS ? Not due to the cyber fraud but due to their incompetent response

@CTS_Cloud_IT ONP are back online, they have now access to emails and files and started processing completions 🎉

@CTS_Cloud_IT @BBCNews @guardian can we please campaign / increase coverage for an explanation on the appalling lack of any communication. Last update on Friday, it’s now end of Tuesday and affecting hundreds if not more people financially. Zero respect for this organisation @CTS_Cloud_IT