Bits Venning

@hanlauren_2 @CathBates2 @josieaprilfool @CTS_Cloud_IT @setfordslegal @NapthensOnline Hope they’re working on something behind the scenes that will get things moving for you, seems like communication about any sort of contingency plans seems to be one of the main problems 🤦🏼‍♀️

Please see our website for the latest update on service issues cts.co.uk/hub/news/updat…

@CathBates2 @hanlauren_2 @josieaprilfool @CTS_Cloud_IT @setfordslegal That’s such good news, thanks so much for sharing and really hope the exchange goes well!

@hanlauren_2 @bitsvenning @josieaprilfool @CTS_Cloud_IT @setfordslegal So we are due to exchange Monday now - Setfords had their new case management system approved by the lender panel late this afternoon and ideally they need another day for full working mode again. You should get good news Monday x

@filter_puppy @CathBates2 @CTS_Cloud_IT @setfordslegal Ohhh that’s amazing news! 🥳 really hope it all goes smoothly, huge congrats!

@bitsvenning @CathBates2 @CTS_Cloud_IT @setfordslegal I've finally had some positive news from Setfords (though indirectly as I'm not a client of theirs, but two parties in my chain are) and we're hoping to exchange tomorrow. Hope you get similar news soon!

@CathBates2 @josieaprilfool @CTS_Cloud_IT Unfortunately, the only solicitors we’re waiting on is @setfordslegal and I’m still waiting for them to release any kind of update about what they’re doing to get around their outage!

@bitsvenning @josieaprilfool @CTS_Cloud_IT I’ve been told that a lot of firms will not be waiting for CTS to get back up and running as they have failed their contract. It’s worth asking your solictors directly whether intend on continuing to use and wait for CTS or are they enlisting a new systems provider.

@josieaprilfool @CTS_Cloud_IT I mean, great that they’ve finally posted an update but I honestly cannot believe it’s taken them this long. Really hope for all of our sakes this 4th phase doesn’t take too long. The devastating impact this is having on so many people is insane.

@CTS_Cloud_IT Finally an update, may take some time 🤷🏻‍♀️🤦🏻‍♀️🤷🏻‍♀️🤦🏻‍♀️🤷🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️😫😫😫

@CTS_Cloud_IT @setfordslegal are you going to respond to the people being affected by your outage and lack of contingencies, or just continue to ignore us??

@CTS_Cloud_IT Does anyone know what Setfords solicitors are doing/planning to do?

@filter_puppy @CathBates2 @CTS_Cloud_IT @setfordslegal So frustrating isn't it? They raised enquiries 3 weeks late, sent out the contracts 3 weeks late, while the rest of the chain was waiting & ready to go. We could have avoided getting caught in this mess altogether if Setfords had bothered to do their job when they were meant to.

@bitsvenning @CathBates2 @CTS_Cloud_IT @setfordslegal This has been my experience with Setfords exactly. Agonisingly slow and unresponsive at every step, and now we're stuck waiting for CTS to resolve their issues when we should have exchanged weeks ago.

@OUR_MATE @CTS_Cloud_IT @setfordslegal are you going to do the decent thing for the hundreds of people affected by your own outage and release an update? Use this one from Talbots Law as a guide.

@CTS_Cloud_IT Just seen and update from Talbots Law, estimated 1st December before systems might be back online ..

@OUR_MATE @CTS_Cloud_IT Thanks so much - this is the first thing I’ve seen today that’s given me even a little bit of hope!

@CathBates2 @setfordslegal @PaulTMarsh Couldn’t agree more. Setfords need to make their contingency plans known ASAP. People’s lives are in complete chaos as a result of this. I will be asking the affected party in my chain to change solicitors if we continue to be left in the dark.

@setfordslegal @PaulTMarsh Please release a statement explaining your plan with timeline,as an organisation, to implement a system to enable transactions. Other companies affected are doing this. CTS outage aside you are obliged to have contingency plans in place and these should be clear and communicated

@CathBates2 @setfordslegal @CTS_Cloud_IT I think this would be really useful. There must be hundreds of people in my position - waiting on Setfords to get up and running but without a point of contact there. There’s 5 other people in my chain alone, and Setfords are the only ones stalling everything.

@setfordslegal @bitsvenning @CTS_Cloud_IT @setfordslegal thanks - my solicitor is doing everything they can. What would be appreciated is recognition of the situation on your website / social media & pressure on CTS,as their client, to communicate publicly and clearly so we can not be under this level of avoidable stress

@setfordslegal @CathBates2 @CTS_Cloud_IT Thank you, but I am not a client - however, Setfords are managing the bottom of my chain meaning that I cannot exchange and complete as planned due to the CTS outages. I just really need to know whether any manual workarounds are being put in place so that we can move forward.

@bitsvenning @CathBates2 @CTS_Cloud_IT Hi, please ask your solicitor to contact us on 0330 058 4012 so we can investigate this for you.

@CathBates2 @CTS_Cloud_IT @setfordslegal Thanks Cath! Not a Setfords client but they are at the bottom of our chain. The irony is that the rest of the chain have been waiting on Setfords to actually do their job for 5/6 weeks - they’ve been shockingly slow and uncooperative - we finally get there and now this…

@bitsvenning @CTS_Cloud_IT @setfordslegal can you update ?

@De_battista28 @CTS_Cloud_IT Completely agree. I mean, they’ve completely lost all of their credibility, it’s hugely embarrassing. Just not a single thought for everyone it’s affecting it seems.

@bitsvenning @CTS_Cloud_IT Just ignoring I bet can’t face the music

@lisianthus4e3 @CTS_Cloud_IT Oh shit, what’s the latest and where did you hear this if you don’t mind me asking?

@EarllHarry @CTS_Cloud_IT Where do I sign 😂

@CTS_Cloud_IT Petition to sue?😂👍🏻

@CTS_Cloud_IT The lack of updates and refusal to answer questions to the press is making your company look absolutely terrible. This is a blueprint as to how NOT to handle a situation like this. People’s lives and finances are in turmoil and it looks like CTS couldn’t care less #prdisaster

@EdisonClothing_ @JustEatUK @GreggsOfficial They did the same to me and won’t refund. Check out the Consumer Rights Act and the Supply of Goods and Services Act 1982. They were in breach of these where I’m concerned, might be worth looking these up for yourself to see if this is the case for you.

@JustEatUK @GreggsOfficial Just took my money and never delivered items.

Get more for your dough with a free slice of pizza from Greggs today only when you spend £12.50 🍕 #Greggs #JustEatTakeaway