JustAnotherRandom

@TMobileHelp Hey another DM waiting, probably be the last one. Having to reach out once a day is a bit of a hassle.

@CdoodF25313 I appreciate you bringing this to our attention. Another DM has been sent, and I look forward to continuing the conversation there so we can continue to support you.^RobS

@TMobileHelp DM'd a few questions with no response yet. Wondering if I needed to @ you guys before starting a conversation chain. Thanks in advance.

@TMobileHelp Feels like notification of new chat isn't being pushed through to you guys? Its been 24 hrs, and every response needs me to ping in public for attention.

@CdoodF25313 Thank you for reaching out. We're sending you another message now to continue helping. See you soon. ^ShannonR

@TMobileHelp Replies aren't being seen maybe? We had an initial "hello" but no response since again.

@CdoodF25313 We are waiting for your DM so account details can be securely verified so we can start working on a solution for you. If needed, steps on how to send a DM are available here: help.x.com/en/using-x/dir…^RobS

@TMobileHelp I sent the DM yesterday followed by the reply about whether or not I needed to tag you guys. I can send another one and go from there.

@TMobileHelp It's been over 24hrs with no follow up.

@CdoodF25313 Thanks for letting us know. You don’t need to tag us before sending a DM. We’re reviewing messages in order, and we’ll follow up with you as soon as possible. Please refer to help.x.com/en/using-x/dir… ^SandraC