CeX Customer Support

@Jay_Gallacher Hey, We always aim to respond to emails within 24 hours, but I'm glad your query has already been resolved in the meantime. - Benedicta

@CeXSupport Yeah thank you it was just a little frustrating and I got no response from the email so I just took it back

@CeXSupport bought an Astro C40 boxed for £70 came with no original wire and triggers not working took it back and got a replacement the replacement not boxed and no original wire and triggers not working why am I paying premium price for something with not the original parts

@macstreams Hey! We aim to process Webuy orders within 7 days once received. I've just responded to your query via DM. - Jesica

@CeXSupport sent a DM regarding this

@hurricane_bob81 Hi Craig, I'm sorry to know that you've received an incorrect item. You can return it to your nearest store along with the receipt and they'll be happy to assist further. Check here tinyurl.com/y9ontxts for the returns policy. - Jesica

@CeXSupport Order number GM703098 Was supposed to be Deadpool & Wolverine on blu ray Instead of that Deadpool & wolverine on dvd Is there anyway I can change it to the blu ray please as I have the blu ray case Purchased from cex Grantham

@kuromi_goth Hi there, could you please DM us the details, and we will be happy to help. - Ahmed

@Jay_Gallacher Hi Jay, I'm sorry to know about this and in order to resolve this, a refund has been processed. If you have any further queries, please DM us, and we will be happy to help. - Benedicta

@CeXSupport Thanks Benedicta I have already returned it to a store for a refund as this was the second one I had but it wasn't in good condition I wasn't entirely happy with paying for a high value item but getting something that didn't reflect the price i paid or with the original contents

@AlexanderChrisS Hi Alexander, we're unable to confirm the grade or pricing of a device before it's been tested. You're welcome to visit any CeX store, where the team will be happy to assess the device and assist you further. - Benedicta

@CeXSupport Just to check, assuming the rest of the laptop and packaging is A grade, would this cable make it B grade?

@savys_x Hey Sav, we've responded to your DM. - Benedicta

@CeXSupport Hi, please could you respond to my dm? I need to know whether I’ll have to into the store

@KatoKatve88321 Hey! I have responded to your DM. - Jesica

@CeXSupport can you please let me know

@Leveret1961 Hey! Please feel free to send us a DM with your query, and I will gladly look into this further for you. - Jesica

@CeXSupport No order number, items bought in store.

@CeXSupport Not buying anything more from you. Film graduate - I have bought 100s of DVDs but here I am again with another box set with a missing disc & your shit return policy - I don't want a credit note. I shouldn't have to check, maybe your staff could chat less & work more.

@J_Ryan234 Hi Jack, My colleague has responded to your DM. - Jesica

@CeXSupport I have already sent a DM

@CeXSupport I put my drop and go order yesterday into store and still haven’t received anything when I was told by store staff it would be in my account yesterday

@KatoKatve88321 Heya! I have just replied to your DM! - Aarti

@CeXSupport hello cex can you reach out to my messages pls

@TheStinkyYeen Heya, we don't trade in loose DS games :( - Aarti

@ShereeK79683167 Hi Sheree, Could you please send us a DM along with your order number and your registered email address,masking a few characters before the domain name so that we can look into this? - Aarti

@CeXSupport Hi can someone from Stirling store contact me please

@monnerthelads Hi there, Could you please send us a DM along the order number or a snapshot of the invoice and your registered email ID? Just a heads-up, for privacy reasons, please mask out a few characters before the domain name. Thanks! -Aarti

@CeXSupport Hi, left my old phone for testing on Friday at the Worcester branch on Friday, was told I’d hear back midday Saturday. Haven’t heard anything back yet, can you chase this up please?

@JMacey1982 Hi James, These are the only official methods of communication we use, and only @CeX and @CeXSupport are affiliated with us. We're aware that there are a few accounts impersonating us, and these are reported to the relevant teams for review and appropriate action. - Benedicta

@CeXSupport you need to look into claim assistance, they are trying to scam your customers by using an app called lemfi.

@L0uixa_ Hi Louisa, We're looking into this now. - Derek

@CeXSupport could you answer my DM please, I haven't received my bank transfer for an item I sold yesterday.

@__itsjustjj Hi Joe, this has been done now. - Derek

@CeXSupport Hi can you reply to my DM please

@CeXSupport I need help with a drop&go sale. I dropped the good off yesterday and have not recived any communication about a digital recept or a booking queue.