Alexander Stopher 🇬🇬

@TLRailUK I made the following journey yesterday on keyGo, but shouldn't it have been a St Neots to Royston Return rather than being split into three? Breaking my journey at Stevenage was valid because some trains that call at both don't stop at Hitchin.

@O2 I’m going to assume you don’t give a monkeys that you apparently haven’t passed that on. To be clear: you are to follow the instructions within the letter, not only is this required but also proves that you actually read the letter.

@O2 You failed at the first hurdle. Perhaps you should pass this onto your complaints team so they actually look at the complaint? SR-A189833

@TLRailUK Many thanks.

@AlexanderChrisS Hi Alexander, our apologies for your experience. I've reached out to the relevant teams to see if there is a time frame for this at all. ^Amy

@TLRailUK Is there an ETA on when the platform 1/2 lift at Stevenage will be repaired? This is currently causing difficulties with station accessibility for me.

@TLRailUK Your online ticketing system shows the 07:48 from SNO to FPK as off-peak, is this an error? The National Rail ticket planner says the same service is on-peak. Just trying to see if I can travel SNO to SVG earlier in the day and then SVG to BCH later on an off-peak.

@virginmedia I'm trying to book an engineer visit, I know I need an engineer visit due to accidentally fubar'ing the coax going into my property but your website wants me to wait for 24 hours due to "intermittent signal".

@TLRailUK Hiya, just an FYI that one of the door closing/opening LED/rings external to the cartridge isn't working on coach 409151 (currently on the Peterborough - Horsham route). Accidentally got onto the train as the doors were closing, apologies!

@OctopusEnergy I’m shortly moving home but have a Home Mini. Do I need to leave it behind (i.e. does it form part of the electricity meter)?

@VodafoneUK I’m planning to move soon and have a Vodafone broadband contract, my new address is serviced by Vodafone but at a much much slower speed. In this situation would I be able to terminate early given you can’t provide the same service (or better) that I currently have?

@TLRailUK I intended to catch the 17:30 from SVG to RYS yesterday, which was cancelled. The 17:09 showed up at 17:42 but it was too full to board. The 17:38 was delayed and I boarded the 18:00 at 18:03. Delay Repay was declined because that the 17:08 was too full to board was missing.

@AlexanderChrisS So, if you travelled and were delayed at your destination by 15 minutes or more, you will be entitled to a delay repay compensation, Alexander. ^Shawn

@TLRailUK Is Delay Repay still applicable if the intended service was cancelled and an earlier service that was delayed, arrived, but was too full to board?

@RoyalMailHelp Are there any current staffing issues at Royston DO? Haven't received any post the past few days, which is impacting.

@nextofficial Can I return items that I purchased in-store via the courier returns process?

@EE I gifted 99.5GB of data to another device on my account that normally has 5GB of data per month, but both the EE app and website reports this device now has 203GB of data available. Is this a bug?

@cineworld We’ve been betrayed. Salty all the way.

And the winner is... 🥁 SWEET! 🍿 It's a close one, but in 2023 sweet popcorn was the most popular flavour. Did you get it right? 👀

@cineworld At Stevenage are induction loops available?

@TLRailUK RYS to SVG 10:17 has just terminated at Hitchin. Obviously nothing to visually indicate. You’re lucky I tweaked my hearing aids and could hear the verbal announcement. Please do better.

@TLRailUK Yes it has, many thanks.

@AlexanderChrisS Hi there. With regard to the key card, the team can see that this has now been updated. Are you able to see the issue ahs been resolved? ^Sophie

@TLRailUK Who's responsible for maintaining fencing at your stations? Will be putting in a complaint, next time it could be someone's skin. Dangerous.

@TLRailUK It's at Royston, and just past the stairs to platform 2.

@AlexanderChrisS Hi Alexander, are you able to advise which station this is please? And where this is inside the station? ^Jodie