Candida

Ran by @nickiwadley1 and I. Join us and the 4000 members or so volunteering their time to support schools.

#WellbeingWednesday reminder: VCSE sector groups & orgs in #Gloucestershire can access free mental health & wellbeing support from @wellbeing_line 🌐 buff.ly/4bFPA1H 📞 0300 421 7500 #VCSENewsGlos @StroudDC @TewksBCgov @FoDDC @CotswoldDC @GloucesterCity @CheltBC

We are looking for a chiropodist to join our wonderful therapist team. A day a week would be amazing If you know someone or are someone who might be looking for a new challenge be in contact #chiropodist #therapist #neurological #foothealth

@motoway Will you provide an update when action is taken?

@Cee_660 Hi there, thank you for bringing this to our attention. I'll make sure to flag this with the relevant teams on our end. ^Khloe

@motoway Why does your disabled toilet, in Rugby, have the loo roll positioned like this? Make this make sense?

@premierinn Yes you've replied again via DM. Again, you've ignored the purpose of the complaint. It relates to water pouring through the bathroom ceiling. Can you provide me with a contact number for customer xare because I'm tired of repeating myself on here.

@Cee_660 Hi Candida, thanks for getting in touch. We will be back in touch soon, apologies for the delay. Jade

Still waiting for my £700 back from @premierinn but I suppose an apology and some BS about DMs in the meantime will keep me going 🙄

@premierinn Can you provide me with an update also.

@MUFC_AMGF1 Hi there, thanks for getting back in touch and we're sorry for any disappointment caused by this matter. We've provided you with an update via DM, please check your messages. Jade

@Neil_cromack @premierinn This sounds familiar!

Just a word of advice for the weekend. If you’re staying in a @premierinn make sure you check the hot water is working in the room before paying. If it isn’t and you’ve already paid then tough, you won’t get a refund!

@premierinn Water didn't pour through the ceiling till then and reception came into the room to see it with their own eyes. This was after a list of issues raised throughout the stay that made the stay harder for a disabled guests

@premierinn You've stated via DM because I failed to notify staff until the morning of my departure about water pouring through the ceiling means a refund is ineligible.

@premierinn I contacted Premier inn with a complaint on Sunday morning regarding our stay at the Excel London Premier Inn, not heard anything back? Please advise…

@premierinn Have you finally got all the details you need? A week after I began trying to communicate with you?

@premierinn I'm becoming accustom to DM tennis.

@premierinn Yes Jade, you've again asked for the booking name. Which has been shared repeatedly via DM since Tuesday. I'm beginning to think this is a farce. How can an original complaint, partly about accessibility, be so inaccessible to actually make.

@Cee_660 @lfc_carper Hi Candida, thanks for getting in touch and we're sorry for the delay in our response. We've recently responded to your latest DM, please check your messages. Jade

@premierinn Still waiting...

@premierinn I see you have. You've asked for my postcode again. Which i provided Tuesday, Wednesday and again today. The customer services is shocking. This really isn't the way ti handle a complaint. It was bad enough navigating the two night stay as a disabled individual

@premierinn Can you reply to a DM please. Thank you

@premierinn @lfc_carper Shaun, will anyone else have a response. I've been trying since Tuesday.

@lfc_carper Thank you, we can confirm your recent DM has been responded to. Shaun

@premierinn Gosh, can anyone fully respond? I'm becoming tired of repeating myself

@Cee_660 Apologies, we have since responded to your most recent DM. Jade

@premierinn You've asked for the same booking details that I provided you with yesterday.

@premierinn And I've replied.

@Cee_660 Hi there, thanks for reaching out. We have since responded to your most recent DM. Anna