Neil Cromack

@HolidayExtras No. I waited an hour on your ‘live’ chat. Started off number 1 in the queue with a wait time of 2 minutes then ended up 11th with a waiting time of 14 minutes! How does that work. I got sorted despite everything. I will NEVER use holiday extras again.

@Neil_cromack Hi Neil, I'm sorry to hear this. Please can you send us a private message so we can have a look into this for you 😊

Do NOT book car parking at @liverpoolairport with @HolidayExtras as it’s almost impossible to cancel. Even though we booked meet & greet we are still expected to pay £6 entry & £6 on exit to the car park. This is a disgrace. Whoever I contact blames the other company!

Just flown out of @CPHAirports and they have a temporary passport control. What an absolute shambles. Never again.

@Royal_ClaimHlp Yeah course I will! 🤷‍♂️. Reported.

Absolutely outstanding parking from this @RoyalMail driver. 🤷‍♂️🤦🏻‍♂️😡

@AmazonHelp I AM NOT clicking on a random link! I’ve tried live chat and I might as well have barked at the moon!

@AmazonHelp All the details are in my tweet! Maybe the reason Amazon customer service is so bad is that EVERY TIME there’s a different agent involved. There’s no continuity.

@AmazonHelp I’ve received an email saying I’ve had too many refunds. EVERY SINGLE ONE has been delivered to the garden or completely wrong address (with photo evidence) and twice the driver opened my front door yet this is somehow MY fault??

@AmazonHelp Of course it will. There wouldn’t be a dodgy link would there? Everything Amazon does is so professional isn’t it.

@Neil_cromack The secure link will connect you with a member of our team. If we can assist with anything be sure to let us know. -Conor

@AmazonHelp Oh yeah, I’m sure gonna click a link! Completely safe!?!?

@Neil_cromack We understand your concern, and we're sorry for the frustration. When you have a free moment, please send us the details here: amzn.to/4mh9kyf. Once we receive your information, we'll contact you as soon as possible! -Erin

@AmazonHelp Let’s sort it here in the open. Why am I being accused of lying when YOUR DRIVERS send photo evidence of the parcels in the garden or at the wrong address. They REFUSE to read the delivery instructions on YOUR app!

Hello, we're very sorry to hear about this issue you're experiencing with your account, and the deliveries you've not been receiving correctly. Please reach out to us via DM, without including any personal details in your message to us. We'll be standing by to further assist with this however we can. -Ava

I’ve told @SkyHelpTeam to stop calling multiple times to trying to sell me upgrades. I’m very close to cancelling it altogether. AND the sky puck is rubbish. Loses WiFi connection at least twice a week. And no it’s not my router as everything else is still on.

@AmazonHelp asking customers to click a link and expect us to sign into our account via that link is very very wrong. Don’t do it!

@AmazonHelp Asking customers to sign into their account via a link is wrong. You should know this. It’s unacceptable, unprofessional and extremely dangerous.

@Neil_cromack We take matters like this very seriously. We'd like a member of our Operations team to take a look into this. Please provide your order details at this link: amzn.to/4qIrr0w. -Rick

Has anyone else had @AmazonUK drivers just opening your front door to leave the parcel in your house? Before you even have chance to get there to answer it? In what universe is that acceptable?

They already have. Twice. It happened 2 days on the trot. I’ve spent approximately 2 hours on the phone with them and they literally could not care any less!

@AmazonHelp You won’t change anything. I’ve tried and your customer service are not bothered. Disgraceful behaviour. If it happens again I’m detaining him till the police arrive.

@Neil_cromack We'd like to help you with this! Without sharing any personal information, such as your order number, phone number, email address, order history, etc., please reach out to us via DM at the link below. We'll do our best to assist. -Rick twitter.com/messages/compo…

@SharkHomeUK I’ve sorted it myself. Only took 3 days and EIGHT people. The level of incompetence was breathtaking. The products may be good but the customer service is appalling! Goodbye 👋

@Neil_cromack We’re disappointed to hear about your experience. We've sent you a private message to take care of this situation, our team is always happy to help.

@SharkHomeUK Ordered a vac on line. Wrong item sent (facial treatment machine) After speaking with SIX different people the parcel has still not been collected as promised and I have not been refunded. The customer service is 100% worse than Amazon and believe me that’s bad!!

Been told for a couple of weeks that my @dpd_uk parcels are late due to technical issues at the depot. Turns out the drivers are on strike. Just had a parcel delivered by a FedEx driver working an extra shift for DPD. Use a different courier if you want a parcel delivered.