Cesar Epicureo

@emirates I have been waiting 53 days for a confirmed refund (Ref 8730655, Ticket 1762203908633), which was due well before the recent Middle East events. No response to my complaint and your system blocks follow-ups. This is unacceptable. Please resolve urgently

@Wise @Wise if your best is 8 weeks to start looking into a problem, your customers should be worried, just as I am. I contacted your support dozens of times and complied with all requirements Waste of time My lawyer is now involved and I will escalate unless you provide a solution tmr

@CesarEpicur Hey. We certainly understand the significance of your situation, and it's never our intention to cause you any trouble or harm. We do our best to verify all accounts/documents ASAP. But, this can take a little longer. But, if you'd like us to look further into this, please DM us.

@Wise My business account CIE EUROPE has been restricted for weeks All documents are submitted and marked verified. Support keeps giving deadlines that are never respected This is unacceptable Resolve immediately or I escalate to the National Bank of Belgium and take legal action

@Wise @Wise it’s been ongoing for weeks despite verification and repeated contacts Your responses are generic, your deadlines are never respected, and no action is taken Handle this internally and resolve it immediately. This is a serious failure, not a help page case. Unblock my money

@CesarEpicur Hi! We understand that restrictions are frustrating. As a regulated institution, we must verify documents to ensure security. We don't provide support for Business accounts here via social media. Contact our experts at: wi.se/help. Thanks for understanding.