Challahislife

@TfL This happens on a regular basis and because the payments are pending there's nothing they can do. My question is why does it happen so often? My card is registered and there's no problem with me swipping in and out

@Challahisl68646 Hi there, Sorry for the inconvenience there must have been issue with during payment process. Please call our Contactless Team on 0343 222 1234 between 08:00-20:00 hours, Monday to Sunday and my colleagues will assist you further.

@HSBC_UK Whose fault is this? I called you today and @TfL, but no one is taking responsibility. This happens way too often.

@AvantiWestCoast I clearly need more coffee, it was the 19:02 train. Thank you for confirming the arrival time Sam. Have a lovely day.

@Challahisl68646 Hi there. Sorry to hear you were delayed. I can't find a 19:03 service, but the 19:02 train arrived 42 minutes behind schedule in Stafford. - Sam

@AvantiWestCoast hello, your 19:03 service from Euston to Stafford last night was delayed. Please could you confirm the arrival time into Stafford please as I need to do delay repay and forgot to make a note

@AWC_assist1 Firstly, why are you pretending to be @AvantiWestCoast. Secondly my enquiry doesn’t require you to access my account or past booking. Nice try though

Apologies for the delay, Send us your booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection.

@TfL The payment is still pending and usually resolves itself, but the real issue is why this keeps happening. I’m not made of money, and the closer this gets to payday, the more inconvenient it becomes.

Hi, thanks for getting in touch. We don't have access to customer account details here. To apply for a refund of the charges on your Contactless card, please sign into your online account (or create one) here: contactless.tfl.gov.uk. Once signed into your account, please select your payment card, under 'My contactless cards'. This opens another screen where you will see the option 'Card management' and you'll find the link 'Contact us about this card'. Clicking here will allow you to send us a secure message. Once submitted, an agent will look into the charges and process a refund accordingly. If you have any difficulties with this please call our Customer Service Team on 0343 222 1234 between 08:00-20:00 hours, Monday to Friday, and they will be happy to help.

@TfL This is the 4th time this has happened. One payment clears, the other stays pending, leaving £21.20 deducted instead of £10.60. Why is your system failing?

@LongfordSarah1 @marksandspencer From the freezer, out of curiosity how many did you buy last year and freeze?

Hey @marksandspencer when will the cheese hot cross buns ‘drop’ in store this year? I’ve just finished my final packet from the freezer and noticed a January 25 use by date. A nation awaits your cheesy Easter goodness 🐣

@marksandspencer Perfect. Thank you so much. Have a lovely day

@Challahisl68646 Any items purchased and returned on or after 9th October can be returned up until 25th January 😀✨ Ali

@marksandspencer Hi, I was gifted a pair of trousers from your store for Xmas. I’ve only just tried them on and they don’t fit. I don’t have the receipt, all tags are still attached and they were bought in-store. Could you please advise my exchange options?

@marksandspencer Thank you for the reply. The trousers were purchased in November (Xmas present) would this be to late?

@Challahisl68646 I'm sorry about that, you can still take the trousers into store, as our colleagues will be able to to scan the barcode and retrieve when it was purchased. They will them offer some options for you. 😊✨- Charley

@marksandspencer I'm not sure if you either didn't read my message or used auto reply. But I would suggest reading my message again, especially the part that reads. I don't have a receipt.

@Challahisl68646 Hi there, as long as the item is within the returns window and still has the tags attached, you’ll be able to return it with your receipt 😊 - Tasha

@AvantiWestCoast Thank you.

@Challahisl68646 It arrived 33 minutes late into Euston. - Lucy

@AvantiWestCoast please could you confirm what time the delayed 12:53 service from Stratford to Euston on Monday 5th January arrived into Euston?

@AvantiWestCoast Sorry, yes.

@Challahisl68646 Hi, do you mean Stafford? - Lucy

@LNRailway I thought that was for black cabs only. Thank you for your help Leah

@Challahisl68646 Hi there, yes as you leave the station there is initially some bus lanes, then there is a taxi rank. I've ordered Ubers to there before :) -Leah

@LNRailway sorry to bother you. I will be getting an Uber from Euston tomorrow. Does Euston have a private hire collection point? Google isn’t much help.

@AvantiWestCoast Is it likely this will be fixed?

@Challahisl68646 Hi there, sorry about that. Standard Premium upgrades from Stafford to Euston would be a flat rate fare of £37.50 per adult - Sam

@AvantiWestCoast hello, may I ask why upgrade prices vary so much on your services. I'm wanting to travel on the 12:52 from Stafford to London on Monday with a little upgrade but confused why the upgrade prices differ so much?

@AvantiWestCoast is today's 14:52 train from Stafford to Euston been declassified?