ChapStick®

@hornj We read your message,Joshua. If you need to, you can reach us at mystory.us@haleon.com.

Anyone else noticed new tubes of @ChapStick going rancid really quick? I had some that was 10 years old and still good, but newer tubes start to smell off in just a couple months

@FrostyFreeze55 Quality is extremely important to us, too. We would appreciate an opportunity to speak with you personally at 1-800-245-1040.

Hey, @ChapStick I just opened a brand new tube of cherry and I’ve turned the knob about 50 times and nothing! What’s the fix?

@OpusBloomCounty Thank you for letting us know about this experience. Let us give you personalized attention at 1-800-245-1040. We’re available Mon-Fri 8 a.m. - 6:00 p.m. EST.

I think it's frustrating that ChapStick tastes good when you put it on your lips and lick them, but if you just bite the @ChapStick , it tastes like poison.

@carlix_mty We received your message, carlix_mty. If you do require further assistance, it's best to reach us at mystory.us@haleon.com.

@ChapStick I can’t use my new chapstick because it won’t twist. I can’t return it bc receipt is long gone. How can I fix it?

@dy7764 Hi DY, We are sorry to hear about your experience with Chapstick. So we may better understand what has happened, please contact us via email mystory.gb@haleon.com or 0800 783 8881

@youngjake_s We appreciate you bringing this to our attention and we'd like to help. Please contact us at mystory.us@haleon.com.

@ChapStick the amount of times the twisty part to move the chapstick up and down breaks… it’s 2024 there’s gotta be better technology by now #plsfix

@RickSchoonmaker @RickSchoonmaker Thank you for taking time and reaching out to us. We would love to hear more from you so that we can better understand and address any questions you may have. We request you to contact us at 1-800-245-1040 we are available Mon-Fri, 8 a.m. - 6:00 p.m. EST

Seriously...how much @ChapStick is wasted because the twisty part stops working or simply can't get it up? Or the fix is to have to get the kind you stick your finger in, but...gross. All our technology and yet I still struggle with this weekly.

@HanniganDennis We read your message, Dennis. If you need to, you can reach us at mystory.us@haleon.com.

@ChapStick how is this two different flavors that all got ordered together in the same wrapper

@RedWingsKyle RedWingsKyle, we take safety and health seriously. We could use a few more details from you, please reach us directly at 1-800-245-1040 or at mystory.us@haleon.com

@desireemoniquue We're sorry to hear that! Please call our consumer relations line so we can give you more personalized attention, please contact us at 1-800-245-1040 Mon-Fri, 8 a.m. - 6:00 p.m. EST, or email mystory.us@haleon.com. .

@mparklax mparklax. Haleon considers all consumer experience important. Please contact our consumer relations at 1-800-245-1040, Mon-Fri 8 a.m. - 6:00 p.m. EST or email us at mystory.us@haleon.com

I could win Olympic Gold consistently if these were actual events: 1) leaving @ChapStick in a pants pocket and putting it through the dryer 2) leaving a window open in my truck when it rains. Guaranteed gold.

@cellularmoth979 We'd like to know more. Please contact us at: 1-800-245-1040 Mon-Fri, 8 a.m. - 6:00 p.m. EST or email us at mystory.us@haleon.com. Thank you.

@ChapStick yo if your going to do your lip wizardry and make me have dry lips all the time at least sell mint chapstick year round

@Suzyqb123 Susie. We appreciate your bringing this matter to our attention; quality is of utmost important to us. Please contact us at 1-800-245-1040 Mon-Fri, 8 a.m. - 6:00 p.m. EST or email us at mystory.us@haleon.com. Thank you.

@ChapStick How about u sell one that doesnt do this every freaking time. Fifth one bought this month.

things that aren’t personality traits:​ • liking a specific tv show​ ​ things that are personality traits:​ • your fav ChapStick flavor

@carolinecreich Our apologies. This isn’t the experience we want you to have. If you wish to discuss further you can reach us at mystory.us@haleon.com.

@InkifiedNerd If you wish to discuss further, reach us at mystory.us@haleon.com.

Can someone at @ChapStick please explain how this is simultaneously original and new formula?

@cvmiller80 We appreciate you bringing this to our attention and we'd like to help. Please contact us at mystory.us@haleon.com.

@ChapStick come on Chapstick… just purchased a 3 pack of mint, strawberry and cherry … $3.98 from target and the twister mechanism on the mint canister is not working…. Let’s go Pfizer and Chapstick- we shouldn’t have to complain about silly things like this. Waste of money

@Imt0t0 Hi, thanks for contacting us. We've received your message and appreciate you feedback.

@Irrelephantoops @EthereumDenver @ChapStick @BurtsBees 😂 true. WeBalm for next year! hmm 🤔

@Irrelephantoops Hi, thanks for contacting us. We've received your message and appreciate you feedback.

@hegemony_inc @EthereumDenver @ChapStick @BurtsBees I am wearing a Pikachu onesie, yes

@BradGalli Thanks for letting us know, please contact us so we can talk more about your experience. Please call us 1-800-245-1040 weekdays between 8:00AM to 6:00PM or email anytime - mystory.us@haleon.com

Anyone else a loyal @ChapStick user — but find their “new formula” leaving a nasty, waxy taste in your mouth?

@JeorgeMercedes We received your message, @Jeorge Mercedes. If you do require further assistance, it's best to reach us at mystory.us@haleon.com

I was today years old when I found out you can use @ChapStick on your nose when it's red and sore from blowing it.