
Just won a customer back from a competitor.
6 months ago, they picked a competitor -- one with $30M+ in funding. A few months later, that competitor laid off the entire team who was implementing their system.
Customer was stuck with a half-built system and nobody to call or even work on the project... Guess who they came back to? 🙂
Most funded SaaS companies are unprofitable, and many are zombies. Their investors want unicorns, so they over-hire, over-promise, and swing for the fences. When the math catches up, customers are the ones holding the bag.
Carbon won't be a billion-dollar company next year. But if we keep 100% of our employees and 100% of our customers, we will build the kind of business that actually compounds, NOT one that flames out chasing a valuation.
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