Chaz

@Paylogic @tomorrowland I am absolutely annoyed. I was confirmed shipment will be done to new address. It is showing reception has collected it. What options do I have now as I won’t be going to that address and it is shown as delivered?

@Paylogic I have a raised a service request and it’s been almost a week with absolute no response than automated message. Appreciate if someone can explain the SLA or hopefully deal with my request due to medical emergency situation.

After raising all these requests and getting confirmation, I got an email of dispatch with the old address ! Such a disappointing service even when I informed it is due to medical emergency. Absolutely ridiculous !

@Etsy Which is exactly the problem !!! It’s your product / website who gave me the number. Go figure !!

@Chaz_Sng Hi there! I'm sorry to know that you can't find your orders on account. I'll be here to assist! I appreciate you providing the order 2924905061, but there's no information under the given number. (1/2)

@Etsy Absolutely horrible customer service representative. Order 2924905061 was placed today and another order which I can’t find on 14th june. Both duplicate and successful but can’t see history , can’t see any details in my account . Ridiculous product and customer service!

@Paylogic They have but absolutely vague response. Address is updated but can’t confirm of where it will be delivered and no guarantee, what does this even mean ? For me to be confused throughout and wait till last minute ?

@Paylogic I raised 2 requests as previous request was not responded both have same details : 1415357 And 1413548

@lebara I have come to india with absolutely 0 network. Had it for 15 mins. I called customer service and they escalated to network team but no one got in touch. I don’t get OTP or anything and can’t do bank transactions. I am stuck. Hope someone helps and resolves this issue.

@HSBC_UK ridiculous customer service chat. It’s been 2 hours and I have been given stupid links , same questions asked and absolutely no responsibility to raise a dispute. Even new fintech apps like monzo and Revolut takes 2 mins to do it. Disappointing!

@FantasticCCare I think further customer care representative has been great. I received a call from Stacey who has handled the case very professionally & also resolved by arranging another cleaning session. Appreciate for fixing this & hope you continue to handle such cases better.

@Chaz_Sng Thank you for providing us with the information, Chaz. We are grateful for the opportunity given to reach out to you and find a way to apologise for the inconvenience caused. We remain at your disposal. Best regards, Fantastic Services Team

@FantasticCleanL I am quite disappointed, I tried to reschedule which wasn’t possible due to short notice so I understood to make arrangements to be available. Last minute my appointment was cancelled & I am charged for it! Called 3 times to CS but no response. Hope it’s dealt b

@Bose is it ok & that customer service denies your request can’t be escalated ? Disappointing. Sound sport stopped working exactly after warranty ended. They r supposed to last longer! Not the quality expected. Hope someone deals this better

@FantasticCCare Please see the confirmation number 230402604SYS. I am not able to DM but I I have emailed you also.

@Chaz_Sng Dear Chaz, we deeply regret to hear that you are left with such bitter feelings and we let you down. May you please DM us with your reference number and a Senior representative will be happy to reach out to you straight away. Best regards, Fantastic Services Team

Looks like there is no support and I have to raise a dispute ? I expected better from fantastic cleaner! @FantasticCleanL

And now I get a call to argue with that I requested cancellation! Show me proof ! I find this quite surprising customer service. I hope some senior reviews this and deals with this better.

@woktowalk_lt disappointed ! Not my order and worse is to realise after you come home and no freaking sauce !!!

@OVOEnergy I waited 1.5 hours and after 45 mins chat with customer agent with irrelevant questions. I was told she can’t help (Shaz) and disconnected the chat. Ridiculous and disappointing! Original complaint was that I would have fixed tarrif and I am on variable rate!

@turo why am I being charged for cleanliness issue when I returned the car clean ? There is no evidence or any proof what wasn’t clean . Does it mean the host can charge any how and the guests have no say ? This is total disappointment and unnecessary headache. Clear the charge!

@litfad disappointed with your customer pre sales service. I am interested in a product and I am getting one line answers. I want assembly instruction so I can make the top of table elevated. I get answers - info not available. “Can’t give instructions before purchase”