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@OVOEnergy

Official OVO customer support channel. We’ll never contact you from any other handle.

Bristol, UK Katılım Nisan 2010
4.1K Takip Edilen36K Takipçiler
OVO
OVO@OVOEnergy·
@ToddGreel I can take a look at this for you, Todd. Please message us via a DM with your full name, date of birth, and your full address and postcode. ^Chelsea
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OVO
OVO@OVOEnergy·
Scammers search for posts asking for help and try to get you to share your personal details. Look out these things before replying, we'll only ever contact you from @OVOEnergy.
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OVO
OVO@OVOEnergy·
@gxytwxnk We can have a look and help. Please message us via a DM with your full name, date of birth, and your full address and postcode. ^Chelsea
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seventy9
seventy9@gxytwxnk·
@OVOEnergy My smart meter says my gas has been disconnected and I have no hot water nor heating. I tried calling the help number but it says I can't speak to anyone until Tuesday!!!! Please help.
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OVO
OVO@OVOEnergy·
@EmreCavunt Hi There, We can look into this for you, to help us locate your account please DM us your full name, full address with postcode, DoB. Thanks, Arundhati
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Emre Cavunt
Emre Cavunt@EmreCavunt·
Could you please fix the login issue @OVOEnergy . Can’t login to our household account.
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OVO
OVO@OVOEnergy·
@freda646 Apologies for the delayed response. If there is anything we can help with please message us via a DM with your full name, date of birth, and your full address and postcode. ^Sharon
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Megan Railton
Megan Railton@megan_10976·
Hey @OctopusEnergy, I'm a student and you've overcharged me by £1,600+, I can't pay my rent, and your phone agent left me on a silent line for 20 mins until you closed for the bank holiday. Can someone please help?
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OVO
OVO@OVOEnergy·
@onepea_pea @EnergyOmbudsman Please message us via a DM with your full name, date of birth, and your full address and postcode and we can take a look into your issue fully. ^Sharon
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PEA
PEA@onepea_pea·
@OVOEnergy While customers are heavily suffering, @OVOEnergy through overcharging the customers, holds £2.8B-£3.15 Billions of customers money; and enjoy the interest. You seek refund, you have to go though many months of correspondence without any joy. That's a pure scam. @EnergyOmbudsman
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OVO
OVO@OVOEnergy·
@NicolaHedley1 Thanks, Nicola. I've just responded. ^Laura-Ann
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Nicola Hedley
Nicola Hedley@NicolaHedley1·
@OVOEnergy Hello Ovo I need urgent help. My parents are 84 and 87, registered with your priority service and vulnerable. NGS say their smart meter locked out so has been capped. Needs unlocked tonight!
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OVO
OVO@OVOEnergy·
@nickjmccabe We can certainly take a look at this for you, Nick. Please message us via a DM with your full name, date of birth, and your full address and postcode.
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Nick McCabe
Nick McCabe@nickjmccabe·
hey @OVOEnergy you have left me without any gas in my house over the weekend, cut me off from your online chat and have no phone line available over the weekend, all due to your gas meters resetting and needing rearmed. SGN have already told me this is something you need to fix!
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OVO
OVO@OVOEnergy·
@UnitedbyUnited2 Please DM us with the details requested, and we can look into this further for you. ^Laura-Ann
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OVO
OVO@OVOEnergy·
@wildgraciebear Hi Alexandra, It's dissapointing to hear this. So that we can look into your account, please DM us with your full name, DoB or account number and full address including postcode. ^Laura-Ann
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OVO
OVO@OVOEnergy·
@UnitedbyUnited2 Im sorry to hear this! I'd like to have a look into this for you. Please send us a DM with your full name, DoB, account number and/ or full address. ^Natalie
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OVO
OVO@OVOEnergy·
@bestonly101 Hi there, Unfortunately we were closed when you messaged us. I have responded to your DM now. ^Laura-Ann
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BESTO
BESTO@bestonly101·
@OVOEnergy You DM you but you are not responding
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OVO
OVO@OVOEnergy·
@onepea_pea timescales, are given to us by the banks. If you need help with your account, please DM us with your full name, DoB or account number and full address including postcode. ^Laura-Ann (2/2)
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OVO
OVO@OVOEnergy·
@onepea_pea Hi there, It can take up to 6 weeks for the Final Statement to be generated, this is a timescale given by Ofgem and is the same for all suppliers. After this, any refund can be processed, which can take up to 14 working days, depending on how the refund is process. These (1/2)
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Barb 💙
Barb 💙@BJM38·
@OVOEnergy Hi can't log on to my online account via the app is ther a problem ?
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OVO
OVO@OVOEnergy·
@bestonly101 We're able to help you here if you need us. Please message us via a DM with your full name, date of birth, and your full address and postcode. ^Chelsea
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BESTO
BESTO@bestonly101·
@OVOEnergy Why you don’t respond to complaints ?
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OVO
OVO@OVOEnergy·
@BJM38 Hi There, To help us locate your account please DM us your full name, full address with postcode, DoB with screenshot of the error and we can look into this for you. Thanks, Arundhati
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OVO
OVO@OVOEnergy·
@listy_27 Hi There, This isn't good to read, We are here to help please DM us your full name, full address with postcode, DoB and we can look into this for you. Thanks, Arundhati
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Alistair
Alistair@listy_27·
what sort of shitshow are you running @OVOEnergy "We’re getting in touch because we’ve had a message from your smart meter saying there’s a technical issue" ive spent far too long on the phone (3hours+) trying to resolve this... would never had had this issue with sse.....
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OVO
OVO@OVOEnergy·
@piplarkin1 Hi There, That's isn't good to read, I understand where you are coming from and disappointed with your previous experience. If there's anything you want us to address we are here to help please DM us and we will look into this for you. Thanks, Arundhati
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Pip Larkin
Pip Larkin@piplarkin1·
@HuntyCaller @OVOEnergy If you do get to speak to a human in a 'bereavement team', it's so sad how many think its acceptable to end the call with "have a nice day"... Just to put a cherry on top & make your day a whole lot worse!
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OVO
OVO@OVOEnergy·
@sueelbourn @HuntyCaller If there is something we can help with please message us via a DM with your full name, date of birth, and your full address and postcode please ? ^Sharon
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