OVO

@ToddGreel I can take a look at this for you, Todd. Please message us via a DM with your full name, date of birth, and your full address and postcode. ^Chelsea

Scammers search for posts asking for help and try to get you to share your personal details. Look out these things before replying, we'll only ever contact you from @OVOEnergy.

@gxytwxnk We can have a look and help. Please message us via a DM with your full name, date of birth, and your full address and postcode. ^Chelsea

@OVOEnergy My smart meter says my gas has been disconnected and I have no hot water nor heating. I tried calling the help number but it says I can't speak to anyone until Tuesday!!!! Please help.

@EmreCavunt Hi There, We can look into this for you, to help us locate your account please DM us your full name, full address with postcode, DoB. Thanks, Arundhati

Could you please fix the login issue @OVOEnergy . Can’t login to our household account.

@freda646 Apologies for the delayed response. If there is anything we can help with please message us via a DM with your full name, date of birth, and your full address and postcode. ^Sharon

@UnitedbyUnited2 @ThatConnorGirl @megan_10976 @OctopusEnergy @OctupusEnergy @OVOEnergy Yes, a big error, but the @OctopusEnergy bod here has sorted it quickly and efficiently with a promise to investigate what went wrong. All companies make mistakes, but in my experience Octopus are far better at sorting out problems than average.

Hey @OctopusEnergy, I'm a student and you've overcharged me by £1,600+, I can't pay my rent, and your phone agent left me on a silent line for 20 mins until you closed for the bank holiday. Can someone please help?

@onepea_pea @EnergyOmbudsman Please message us via a DM with your full name, date of birth, and your full address and postcode and we can take a look into your issue fully. ^Sharon

@OVOEnergy While customers are heavily suffering, @OVOEnergy through overcharging the customers, holds £2.8B-£3.15 Billions of customers money; and enjoy the interest. You seek refund, you have to go though many months of correspondence without any joy. That's a pure scam. @EnergyOmbudsman

@NicolaHedley1 Thanks, Nicola. I've just responded. ^Laura-Ann

@OVOEnergy Done that now Laura-Ann

@OVOEnergy Hello Ovo I need urgent help. My parents are 84 and 87, registered with your priority service and vulnerable. NGS say their smart meter locked out so has been capped. Needs unlocked tonight!

@nickjmccabe We can certainly take a look at this for you, Nick. Please message us via a DM with your full name, date of birth, and your full address and postcode.

hey @OVOEnergy you have left me without any gas in my house over the weekend, cut me off from your online chat and have no phone line available over the weekend, all due to your gas meters resetting and needing rearmed. SGN have already told me this is something you need to fix!

@UnitedbyUnited2 Please DM us with the details requested, and we can look into this further for you. ^Laura-Ann

@wildgraciebear @ThatConnorGirl @megan_10976 @OctopusEnergy @OctupusEnergy @OVOEnergy Same I was paying monthly and they said I was paying incorrect amounts which made zero sense as paid more than it said to keep ahead. I took it to extreme and changed to pay as you go to try and eliminate this but been worse since this with then saying about a debt on account.

@wildgraciebear Hi Alexandra, It's dissapointing to hear this. So that we can look into your account, please DM us with your full name, DoB or account number and full address including postcode. ^Laura-Ann

@UnitedbyUnited2 @ThatConnorGirl @megan_10976 @OctopusEnergy @OctupusEnergy @OVOEnergy I had problems with them too, and they have the most confusing billing system! I would never have a DD with an energy company, always pay monthly for what I use.

@UnitedbyUnited2 Im sorry to hear this! I'd like to have a look into this for you. Please send us a DM with your full name, DoB, account number and/ or full address. ^Natalie

@ThatConnorGirl @megan_10976 @OctopusEnergy @OctupusEnergy That's a pretty big error though simply not worth the risk. I'm currently with @OVOEnergy and they keep saying I'm in debt on my meter but when I ring they say I'm not however when I top up it says we have adjusted your debt very confusing when I definitely don't have a debt.

@bestonly101 Hi there, Unfortunately we were closed when you messaged us. I have responded to your DM now. ^Laura-Ann

@OVOEnergy You DM you but you are not responding

@onepea_pea timescales, are given to us by the banks. If you need help with your account, please DM us with your full name, DoB or account number and full address including postcode. ^Laura-Ann (2/2)

@onepea_pea Hi there, It can take up to 6 weeks for the Final Statement to be generated, this is a timescale given by Ofgem and is the same for all suppliers. After this, any refund can be processed, which can take up to 14 working days, depending on how the refund is process. These (1/2)

@OVOEnergy Hi can't log on to my online account via the app is ther a problem ?

@bestonly101 We're able to help you here if you need us. Please message us via a DM with your full name, date of birth, and your full address and postcode. ^Chelsea

@OVOEnergy Why you don’t respond to complaints ?

@BJM38 Hi There, To help us locate your account please DM us your full name, full address with postcode, DoB with screenshot of the error and we can look into this for you. Thanks, Arundhati

@OVOEnergy I pay DD

@listy_27 Hi There, This isn't good to read, We are here to help please DM us your full name, full address with postcode, DoB and we can look into this for you. Thanks, Arundhati

@OVOEnergy over the course of 4 or 5 weeks....

what sort of shitshow are you running @OVOEnergy "We’re getting in touch because we’ve had a message from your smart meter saying there’s a technical issue" ive spent far too long on the phone (3hours+) trying to resolve this... would never had had this issue with sse.....

@piplarkin1 Hi There, That's isn't good to read, I understand where you are coming from and disappointed with your previous experience. If there's anything you want us to address we are here to help please DM us and we will look into this for you. Thanks, Arundhati

@HuntyCaller @OVOEnergy If you do get to speak to a human in a 'bereavement team', it's so sad how many think its acceptable to end the call with "have a nice day"... Just to put a cherry on top & make your day a whole lot worse!

@sueelbourn @HuntyCaller If there is something we can help with please message us via a DM with your full name, date of birth, and your full address and postcode please ? ^Sharon

@HuntyCaller @OVOEnergy Oh that’s disgusting. You certainly did not need that well no one does