Chime Helps

We’re back on X, you can now reach us here for member support! Thanks for your patience while we worked through this service change.💚

@JasonDanzi Hi, Jason. We appreciate your feedback, and we’ll be sure to pass this along to our teams internally.

@Novo_HQ banking is completely incompetent in their practices. Steer completely clear of this company (Middlesex Federal) @Chime I beg you to offer Business Accounts so people so people do not have to resort to 3rd rate companies like @Novo_HQ

Hi there. We realize how much getting another loan means to you. A new offer depends on your ongoing eligibility—and on where you are in the 0-0-15 cooldown cycle even with an early repayment. If you’ve already taken three consecutive loans, you’ll need to wait 15 days after repaying the third before becoming eligible again.

@Chime $cryptogem777 will this reach a higher auth than chime app support? i need help getting my 4th loan from chime i already paid off 3 loans and was told to wait 15 days after i paid the loan to be able to get another one. Im investing and want chime as partner

The celebration continues with @MLS ⚽ 💚 We teamed up with @subwaydrawings to create a custom soccer ball inspired by progress.

@NadiaKemp4u2 @Chime Hi Nadia, we understand that this has been frustrating for you. To keep your sensitive info safe, we can't handle specific account details here on social media. Please reach out to us directly at 1-844-244-6363 so our team can investigate this for you immediately.

@Chime @StrideBank I’m a victim of account takeover fraud. My phone was stolen, my account infowaschanged,money was transferred out without my authorization.I’ve submitted evidence and my claim is denied.This is not authorized activity.Please escalate and review my case properly.

@EKalauba We know how difficult it is to have issues with the app. For a full and secure resolution our Member Services team is equipped to help you with this—if you reach out to us at 1 844 244 6363, our team will investigate this promptly and be able to help further.

@ChimeHelps The App is acting out. Now it's telling me to activate my account and wheh I click the link, it doesn't open my account.

We’re back on X, you can now reach us here for member support! Thanks for your patience while we worked through this service change.💚

@EKalauba Hi Eric, we want to help get this issue taken care of for you. Because we prioritize your privacy, we handle all account details through our secure channels. Please connect with a specialist via the Chime app or at 1-844-244-6363 so we can look into this for you.

@ChimeHelps I have problem. I just activated my account and install a new password. I can login but can't get in my bank account to check my balance. It says I am not permitted to check my balance

Hi Sandra. We hear your frustration and this is certainly not the experience we want you to have. We'd love to take a closer look at this for you! To keep your account details secure, we can’t discuss specifics here on social media. Whenever you’re ready, give us a call again at 1 (844) 244-6363 or tap the Chat icon in your Chime App so our team can assist you thoroughly. We’re standing by 24/7.

@Chime @EASPORTSCollege PROBLEMS ABOUT USING IT ON THERE BEFORE NOW I TOOK AND CALLED CHIMES AND A RUDE HATEFUL DISPRECTFUL MAN WHO WOULD NOT TAKE AND TELL ME HIS NAME HE SAID CENTS I WAS NOT THE SAME COLOR AS THEY WERE AND THAT THEY WAS NOT A F THING I COULD DO ABOUT IT BECAUSE I AM NOTHING BUT

We just leveled up Thanks to Visa, catch Chime hitting the field in EA SPORTS College Football 26 with @EASPORTSCollege. Your move 🏈

Hi Melody. You're absolutely right to be upset,this is not the level of service we aim to provide. While we'd love to fix this right here, we simply can't access your private account data on social media for your own protection. The most secure way to move forward is to re-connect with our team through the app or at 1 (844) 244-6363.

@Chime @EASPORTSCollege Yall customer service sucks so hard! Im reporting fraudulent activity and your supervisor couldn't handle my request a d hung up the phone on me no professionals exist in this bank there no physical location to go talk to someone face to face chime is just a bubble

@Kristinelynn78 Hi Kristine. This is definitely not experience we want you to have with us. To keep your sensitive info safe, we can't handle specific account details here on social media. Please reach out to us at 1-844-244-6363 so our team can investigate this for you immediately.

@ChimeHelps the first of March I try to log onto chime to check the dispute and I found out they canceled both my cards but no one can tell me why. March 18 I got and email with an id claim number saying my dispute was credited to my account, but chime closed my account

@sirjakthesaint @Chime @Fidelity Hi Jak, we are truly sorry for your loss. To give your request the careful attention and privacy it deserves, we ask that you reach out to our Member Services team at 1-844-244-6363. They are trained to support you through this process and can assist you immediately.

.@Chime you all rejected an Investment payout from the .@Fidelity w/ no resolve or work around. Money than was left to my from my deceased parent. Too make matters even worse, yo haven’t returned the funds to Fidelity Should I just close my account or is someone going 2 fix this

@TOAOPM @TOAOPM Hi there. We know how frustrating it is to get your dispute denied. Our team would love to look into this for you. Please reach out to us in the app or give us a call at 1 (844) 244-6363 and our team can dive into the details and make things right.

@Chime just took 2 months to deny my dispute, its only $67 but the fact that someone can use my card and yall do nothing about it and then make me wait 2 months so now its too late to even go to the merchant for a refund is criminal. Im DONE with Chime! Stickin wit BofA and NFed

@kiraragirl12 @Chime @bancorp Hi Sera, we know how frustrating it is to deal with identification theft, and we'd like the opportunity to assist you with this. Please give us a call at 1 (844) 244-6363.

@Chime @Bancorp You were notified by the Texas AG of fraud. Your agent 'Ferdinand' refused to flag the account as fraud, marking it 'cancelled_no_refund' instead. This is a violation of the Texas DTPA. I am moving to final 48-hour legal notice. DM me to resolve this immediately

@haylil88 @Chime Hi Haylil, We know this is frustrating, we're committed to resolve this for you quickly. We'd like to learn a bit more about how we can help you—can you share a bit more about what's going on?

@Chime @ChimeHelps HORRENDOUS customer service!!!! No security on accounts at all lately and nothing gets resolved. Every agent just needs to escalate issues without anything actually being done.

@Mike_Mosley @Chime Hi Michael, your account security is our top priority! Because we can't discuss personal account info here, please connect with our support team at 1 (844) 244-6363. They’ll be able to see exactly what's going and help you further.

I cant believe @Chime doesnt validate email addresses before sending banking information out. Someone accidentally used my email address and I have gotten balance statements, card activation emails, etc. Not a very secure platform at all.

@JamarrD25172 @Chime @Cooper_Flagg Hi Jamarr. We get how important it is to have extra funds from this referral bonus. For a deep dive into what’s happening, please reach out to our team through the app or at 1 (844) 244-6363. They have the tools to investigate this further and provide you an answer.

@Chime @Cooper_Flagg Chime has refused to pay my referral bonus after I met all the requirements withing 30 days of opening my account. I've called and called , and they say wait a-They are refusing to pay. Horrible Experience. I signed up only to receive this bonus. Scammed

In our newest spot it’s old school vs. new school 🏀💍 @Cooper_Flagg

Hi there. We get how disappointing it is to get denied over a dispute for an unauthorized transaction. While we'd love to fix this right here, we can't access your private account data on social media for your own protection. The most secure way to move forward is to connect with our team at 1 (844) 244-6363. They are the best equipped to verify your identity and finalize a resolution.

So disappointed. Someone stole almost $400 from me and @Chime says there is nothing they can do. The charge was made at almost 2 in the morning and I called 4 hours later while it was still processing, filed a dispute and did everything they asked. Now they denied my dispute 😡

@69707_ @Chime Hi David! Totally get why you're reaching out. Let's get you some answers! Our experts in Member Services are the best ones to troubleshoot this for you. You can reach them at 1 (844) 244-6363 or via the chat in your Chime app.

@Chime Have been waiting for 2 months now for a dispute to be resolved. How much long do i gotta wait? Uploaded requested information twice so it’s starting to get a little annoying.

Hi Jason, we understand how important it is for you to continue having access to your account, and we want to help with this. Because we prioritize your privacy, we handle all account details through our secure channels. Please connect with a specialist at 1-844-244-6363 so we can look into this for you.

@ChimeHelps Hello Chime please i need your help, i got email saying my account is getting suspended on 15 of April 2026, is there anything i can do to prevent this cos this email just came unexpected and i didn’t do anything wrong on chime

@Jarolcasarez Hi Jarol, we've just responded to your DM—feel free to reply there and we'll continue to help!

@ChimeHelps I am on the verge of being evicted because chimes policy of sending the wrong account money is so strict that I cannot get money’s reversed so that I can pay my rent. This is ridiculous.

@delong_che44715 @Chime Hi Cheryl, totally get why you're reaching out—let's get you some answers! Our experts in Member Services are the best ones to troubleshoot this for you. You can reach them at 1 (844) 244-6363.

@Chime the other day I filed a dispute because an app charged me for a “free trail” I cancelled the subscription right away and filed a dispute to recover the money. This morning I wake up to an email from you telling me you are closing my account. No explanation nothing

Hi Shane. We want to help get this issue about the pending transaction taken care of for you. Because we prioritize your privacy, we handle all account details through our secure channels. Please connect with a specialist via the Chime App or at 1-844-244-6363 so we can look into this for you.

@Chime I need urgent help, you’re still holding 2x pending transactions despite the transactions having already settled. Eed help ASAP. So far customer service has been beyond terrible