Chris Adams

Don't use this anymore x

@AvantiWestCoast hi what time is the 11.48 Carlisle to Euston due to arrive please?

@AvantiWestCoast Hi, we are on this service now and it has been stopped for a while. The screen says it's delayed "minus one hour", could you give us any clarity? Thanks

@ChrisA Hi Chris, that is currently showing as running. I'd recommend checking here nearer the time avantiwestcoast.co.uk/travel-informa… - Lucy

@AvantiWestCoast hello are there likely to be issues with the 3.30 Euston to Carlisle today? Thanks

@AvantiWestCoast hello, what time is the 9.30 Euston to Carlisle due to arrive please?

@AvantiWestCoast Advance Singles

@ChrisA Hi Chris, what type of ticket do you have please? - Lucy

@AvantiWestCoast hello, I'm unable to refund a journey next week, which I can't make due to a family illness. I was offered the chance to change to a new date but it worked out cheaper to book a whole new return ticket as someone has to come with me and we have a Railcard...

However it means the whole thing has cost over £300! Is there a way to check that I definitely can't refund the original journey?

@BootsUK Sorry that link doesn't seem to work

@ChrisA Hi, You can do this using this link: spkl.io/6016AmQ6u Thanks, Ash

@BootsUK hello, I think I was overcharged for something in store but I'm unable to return and ask, are you able to help?

@northernassist Hello, I have had a delay repay claim approved but it is only for 50% of the amount I believe is due. When I click through, it says I can't appeal it and the claim is still "in progress". Please can you assist?

@askhelp330123 Go away

Thanks for getting in touch with us. For us to assist you in a better way, please FOLLOW BACK and send us a DM with details about the claim 🙏. We will keep an eye out for your response from our relevant team.

@thetrainline Ok thanks, and will they compensate for the whole journey or just their portion of it?

@ChrisA Hi Chris, you'll claim for Delay Repay with the train operator of the delayed service - in this case, Northern. Here's a link with some more info on how to claim > bit.ly/2P06fqC Thanks, - Jess

@thetrainline hello, I had tickets from Bradford to Carlisle today bought via your site, Bradford station was closed due to a gas leak so I have to get a service 2 hours later. The journey was split across Northern and Avanti. Who/where do I claim delay repay? Thanks

@northernassist Can they go back to the station

@ChrisA Their ticket will be valid on the 1518 service as the matter has now been resolved.

@northernassist The 13.18 to Preston where they were due to change to Carlisle

@northernassist It was the 13.18 but it was cancelled

@AvantiWestCoast Are you able to help with suggesting an alternative route from Bradford to Carlisle?

@ChrisA Hi Chris. I hope everything is okay at Bradford 😔 Please ask your parents to check in with the station team when they arrive at Preston. They can look into authenticating their tickets for the next available train. - Miles

@AvantiWestCoast hello my parents have an advance ticket from Preston to Carlisle but have been evacuated from Bradford station where they are coming from. Can they use the ticket on a later train when they get moving?