Cinch Home Services

@alexmiller4415 We're sorry to hear you were disappointed in your experience. If you still need help with your claim, please send us a DM with your contract details so we can locate your account and reach out to help. Sincerely, Amanda twitter.com/messages/compo…

@CinchHome I'm having an extremely poor customer experience from my most recent claim. I feel taken advantage of and my issue has not been resolved. I need someone to contact me immediately to make this right.

@suzw12 Suzanne, we located your account and will have a specialist reach out as soon as possible today.

@CinchHome @TravisMosby Please help With service call we placed last week! Getting the run around from your call center. If you cannot find a technician to service the refrigerator, then refund the $150 service call fee you charged for the technician not to even show up! Do the right thing!

@CinchHome I been trying to reach a manager again at your corporate office for an issue with escalation on a new claim with your team. I really use to love this company now it seems you keep getting the runaround trying to reach anyone.

@suzw12 Suzanne, we located your account and will have a specialist reach out as soon as possible today.

@TravisMosby @CinchHome Having the same issues with Cinch, Travis! So frustrating!

@CinchHome I been having nonstop issues trying to get in touch with a manager for a new claim that was filed. My issue has been going on now for almost 2 weeks. I use to love this company but I don't know anymore. Can't speak to anyone in charge that can handle issues quickly .

@suzw12 Suzanne, we located your account and will have a specialist reach out as soon as possible today.

@TravisMosby @CinchHome Having the same issues!

@suzw12 Suzanne, we located your account and will have a specialist reach out as soon as possible today.

@TravisMosby @CinchHome Having the same issues! Getting nothing but the run around!

@suzw12 Suzanne, we located your account and will have a specialist reach out as soon as possible today.

@fbcregan @CinchHome @CinchHome please help with service call!

Day 3 of no heat after my furnace quit working. @CinchHome is in no hurry as they won't let their tech provide the part but also haven't even ordered it yet themselves. How many more days do we go without heat in December in Kansas City? #badwarranty

@KellyFischetti @wefix Thanks for sharing Kelly! We're happy to hear you were so pleased with WeFix Appliance!

@CinchHome For the first time in my years of your warranty a company came out and repaired what was broken in record time. Thank u @WeFix-Appliance for your professionalism & customer service. U fixed our washer within 48 hours. Dymtro was quick, courteous and knowledgeable. Wow

@TravisMosby Travis, we're sorry to hear that you've had another issue with a claim. Please send us a DM with your contract details and we'll reach out to help! - Amanda

@fbcregan Thank you for sharing Regan! We're happy to hear Wendy was able to resolve your claim quickly from her point of involvement!! 😊

@CinchHome Wendy was great. And the heat is on and working. Thanks for getting it taken care of.

@fbcregan We're happy to hear that Wendy was able to help resolve this for you. Please don't hesitate to reach out to her if you need any further assistance.

Grateful that @CinchHome reached out right away & is authorizing the tech to get the job done. Hopefully we'll get it fixed today since we've been without heat since Sunday. I appreciate their attentiveness since I posted on X, but that's what they should have done from the start

@fantasy_gurus Thank you so much for letting us know how helpful Brooklyn was! If you'd like to share your experience with her, simply click this link to leave her a review on Google. bit.ly/bknightchs

@CinchHome Brooklyn! Thanks again for your help! You did an awesome job! You were the only one to get me to finishline for that we are grateful. Hope to have heat next week after 2.7 months of madness. You rock!

Cinch Home Services, Senior Vice President & Chief Technology Officer Adam Aharonoff was named to the Fast Company Executive Board. Read more: cinchhomeservices.com/-/adam-aharono…

@TravisMosby Travis, we're sorry to hear you're having trouble with a claim. Please send us a DM with your contract details so we can locate your account and reach out to help. Thanks, Amanda twitter.com/messages/compo…

@fantasy_gurus We’re truly sorry for the delay and the hardship this has caused. We’ve located your account and a Resolution Specialist will contact you to work towards a resolution. Thank you for bringing this to our attention and we appreciate your patience. Sincerely, Brooklyn

@CinchHome HELP! I want to make you aware of my issue that has not been resolved since Oct 4th. My tenants have been wo heat for 2 and a 1/2 months. This has been by far the worst customer service experience I've ever dealt with. I would not recommend Cinch to anybody period. SCCTA4B390FB-4

@FollowtheScien1 We're sorry for these delays and want to help you get this resolved as quickly as possible. Please email our team at erelations@cinchhs.com with your property address and the phone number on your account so we can review your claim and assist you right away. Sincerely, Angela

@CinchHome I have waited for 2 WEEKS to get a new hot water heater. YOUR 1st “provider” was a no show TWICE. Then your new “provider” can’t be here for DAYS. Then I can get my own provider AFTER I get the email from your co. that NEVER came. Now I’ve submitted my docs TWICE & am

@Jeffrey_Popkin @cjrmurphy1 @Sears @AHS_Warranty Please be assured we want all our customers to receive the full benefit of their home protection plan. Please send a direct message with the phone number associated with your account. Our team will review this further and follow up directly to address your concerns.

NEVER EVER EVER USE SEARS HOME WARRANTY!! What a joke. Waited all day for appt scheduled from 8-5 only to be told the technician will arrive at 7:30 pm. And this is the third time they’ve been out to fix a microwave!!! Just replace it FFS!!!🤦🏼‍♀️ @Sears @CinchHome

@smotrs We're sorry to hear that this happened. If you still need our help or would like us to reach out, please respond by DM with your contract details so we can locate your account. Sincerely, Amanda twitter.com/messages/compo…

@CinchHome when an appointment is scheduled 8-12. What the hell does that mean? It's freaking almost 1pm now. You gonna give me a credit?

@KellyFischetti Hi Kelly, we're sorry to hear that this happened. Please respond to our DM so we can locate your account and reach out to help. Thanks, Amanda

@CinchHome another disaster with a contractor. Damaged our property, did not repair, and left it with broken pieces-that were not like that when he arrived. How is this possible?

@cjrmurphy1 @Sears We're so happy to hear you were pleased with the resolution! Have a great day! 😊

Sears and Cinch Home Services actually contacted me and resolved all my issues to my 💯 satisfaction. @CinchHome @Sears

@sdk0825 Sonia, please send us a DM with your phone number and/or email address on file so we can locate your account and reach out personally to help! - Amanda twitter.com/messages/compo…

Are you kidding me, @CinchHome ?! I've been dealing with a toilet plumbing issue, and your team keeps brushing me off, claiming it's a "second issue" that needs a separate warranty request. This is ridiculous! The problem is clearly related to the original issue.