Citizens

@JBB4768 Hello John, thank you so much for reaching out to us today. I am so sorry for any inconvenience this has caused your relative. I would like to make sure their concern is noted. Please send us a DM for privacy so I can gather more information to assist further. -Jeanie twitter.com/messages/compo…

@CitizensBank My 84 yr old relative got a fraud call from your bank. She called in & there is a fraudulent charge. She tried to get it handled & she doesn't have a cell phone so they would not help her. She has been with Citizens for yrs. They told a disabled person "Go to the local branch or answer our text."

@Joscum15637 Hello and thank you so much for bringing this to our attention. I am terribly sorry you have not heard back from our agent. I would be happy to look into this for you if you could please send a DM for your privacy so I can gather more information to assist further. -Jeanie twitter.com/messages/compo…

@CitizensBank I’ve been waiting for days to receive correspondence about an account in protected status. My liaison from the “office of the customer” has been out of the office and I was told I would receive some form of correspondence on Tuesday.

@neecybell Normally they just need to verify a transaction and can unfreeze it immediately for you. They can be reached 24/7 at 1-888-910-2500 for immediate assistance. I apologize again for any inconvenience this has caused. -Jeanie twitter.com/messages/compo…

@CitizensBank no agents available? Fraud alert has contacted me today.

@neecybell Hello Nancy, Thank you so much for bringing this to our attention. I am so sorry for any inconvenience this is causing you. It appears your card is showing as being temporarily held by our internal Card Servicing Team. They'll need to release this hold for you. -Jeanie twitter.com/messages/compo…

@TheAlfaAdrian Hello Adrian, thank you so much for taking the time to reach out to us. I am sorry about what you are going through and would like to see what I can do to help. Please send us a DM for your privacy so I can gather more information to assist further. -Jeanie twitter.com/messages/compo…

@AskCitizensBank @CitizensBank your customer service and fraud department is COMPLETE GARBAGE. I will be leaving your bank. I will be closing my accounts Checking, Savings and Credit Card as well! Screw all of you!

@OliOloOlu Hello Oli, thank you so much for bringing this to our attention. I am so sorry you are not able to view the account. I would be happy to look into this further for you if you could please send a DM for your privacy so I can gather more information to assist further. -Jeanie twitter.com/messages/compo…

@CitizensBank what is up with this crappy app, WHY CANT I LOG IN!

@DittmarRuiz Hello and thank you so much for reaching out to us today. I am so sorry this was your experience. I would be happy to escalate your concerns if you could please send a DM for your privacy so I can gather more information to assist further. -Jeanie twitter.com/messages/compo…

@Apple & @CitizensBank just scam me with the iPhone upgrade program with $1223.2 dollars. I still have another $1200 dollars with them on debt. Don’t get fucking iPhones. #iphone #scam #debt

@lafondaaa34 Hello Lafonda, thank you for reaching out to us with your concerns. I would like to see what I can do to help. Please send us a DM for your privacy so I can gather more information to assist further. I look forward to hearing from you soon. -Jeanie twitter.com/messages/compo…

@CitizensBank are we really going to let people get scammed out of $7k after filing 2 police reports and multiple claim disputes? What kind of customer service is that?

@MichelleRuhekg Hello Michelle, thank you so much for bringing this to our attention. I am sorry about what you are going through and would like to see what I can do to help. Please send us a DM for your privacy with your name, phone number and more details about how I can assist. -Jeanie twitter.com/messages/compo…

@CitizensBank you are the most predatory bank I’ve ever used. Please explain how I can deposit a cashiers check and deposit five grand into your bank and not be able to use my money. I would’ve never used your bank if this was told to me when I started this account.

@SailethiaK1 Hello Salethia, thank you for reaching back out to us today. I would be happy to assist further if you could please send a DM for your privacy. Please do not share your details publicly. I look forward to speaking with you soon. -Jeanie twitter.com/messages/compo…

@CitizensBank Jeanie: SailethiaLKennedy@yahoo.com Phone 267-236-2942 Old Account reopened and I have cards just not sure what ones are on. Please check

Rita Rula contacted and the account verified Savings account depositing. A notification of alert not on and Savings account. Savings account closed stated to Ms Kennedy at the branch of Citizens Bank. The banks representative, states Rita Rula a Gov Supervisor were contact.

@GentLatin Hello and thank you very much for taking the time to reach out to us. I’m truly sorry that this has been your experience. Your concern is important to me, I would really like the opportunity to help in any way I can. Please send us a DM for your privacy. -Jeanie twitter.com/messages/compo…

Do Not ever use @CitizensBank especially for business accounts. Horrible customer service and inconsistent overall service. Regret giving them my service the past 15 years. #citizensbank #terriblebanks

@SailethiaK1 I am sorry about your experience, Salethia. I'd like to see how I can help via messages. Please DM us and let me know what questions you have and let me know the last time your card was working successfully for you. Thank you. — Beth twitter.com/messages/compo…

@CitizensBank Account 4839 SailethiaLKennedy Online access, wire transfers sent on Que and banking fees paid. ATM Card not working. Review on file without SofF of any sort with SofF utilized after notes removing it. Phone 267-236-2942 Email: SIlethiaLKennedy@yahoo.com Zip Code 19126-3515

@debhasapulse Hello and thank you very much for taking the time to reach out to us. I’m truly sorry that this has been your experience. Your concern is important to me, and I would really like the opportunity to help in any way I can. Please send a DM for your privacy so I can assist. -Jeanie twitter.com/messages/compo…

@CitizensBank Oh, @CitizensBank For the record, your rep hung up on me after I asked her to please use a complete sentence to tell me what she wanted me to do over again because she was giving me two-word instructions that made NO SENSE.

Hey @CitizensBank - I'm not sure if I'm thrilled the person I spoke to today solved a TWO YEAR OLD login problem; or if I'm pissed that she was so ABSURDELY rude and incapable of forming complete sentences. You need to reassess outsourcing your customer service...

@TrekkieCar17447 Hello Carol, thank you so much for reaching out to us today. I would be happy to look into this if you could please send a DM for your privacy so I can gather more information to assist further. I look forward to hearing from you soon. -Jeanie twitter.com/messages/compo…

@ibmdetroit Hello and thank you so much for taking the time to reach out to us. I am so sorry this was your experience. I would like to see what I can do to help. Could you please send a DM for your privacy so I can gather more information to assist further? -Jeanie twitter.com/messages/compo…

@CitizensBank I've been trying for a month to get help with opening a business cc. Have multiple accounts with citizens, the reps help and send my info to the business department twice, but I have gotten zero phone calls back.

@NYsFineWiseGuy Hello and thank you for taking the time to share your experience. This is never how we want anyone to feel. I would like to see how I can help. Can you please send a DM for your privacy with your name, phone number and more details about how I can assist further? -Jeanie twitter.com/messages/compo…

@CitizensBank - The Poster Child of #Banking Incompetence. God forbid a family member or relative becomes incapacitated or passes away. #CitizensBank will make it impossible for estate executors to conduct banking transactions, on their behalf, even worse!!!

@cfac101 Thank you so much for reaching out to us today. I am sorry about what you are going through and would like to see what I can do to help. Please send us a DM for your privacy, when you can and we would be happy to assist further. -Jeanie twitter.com/messages/compo…

Any attorney looking evidence in fraud cases against @Klarna & @CitizensBank contact me. I hold photographic & mutually agreed audio evidence! I am more than happy to help!

@lexispots Hello and thank you for reaching out to us. I am terribly sorry for any inconvenience this caused and I would like to see what I can do to help. Please send a DM for your privacy so I can gather more information to assist further, thank you. -Jeanie twitter.com/messages/compo…

@MaggieL Hello Maggie, Thank you so much for taking the time to reach out to us. I regret that we weren’t able to meet your expectations this time. Your feedback is important and will help us improve your experience going forward. Please DM us when you can so I can assist further. Jeanie twitter.com/messages/compo…

@GiantFoodStores and @CitizensBank, I'm looking at you. No, I don't want to discuss it in PM. And if you ask me to, everyone will know a human didn't read this.

As a software engineer, I find commercial mobile (and some desktop webapps) apps (groceries, healthcare, crowdfunding secondary apps like Pledgebox) to be excruciating. I touch a button, look at the results and scream "Why would you do that?!" The UI flows are Byzantine and retarded. My grocery store app dunned me to make my newly-entered payment method "primary". Dude, if there's only one, it's primary, trust me. Then when I went to check out, it wanted me to select a payment method from the one, then popped up a box asking if I wanted to make it primary. I said yes, and it returned me to the select payment method. I select, and get the make-it-primary prompt again. Several iterations demonstrate that neither yes nor no will work. This while the hotly- contested pick-up time slot is expiring. Eventually I break the cycle of failure by adding a second credit card. Fortunately, being rich, I have two. (If I was poor, I'd have 12, all with balances). Then there's the "pay bills" section of my banking app. You have to have microscopic fingers to select the last payee in the alphabetic list, because the button to launch the next step floats over the last item selection item displayed. I'm tempted to create a phony payee named "Zzzzzzzz"...

@speedster666 Hello Adam, thank you so much for bringing this to our attention. I am so sorry for any inconvenience this has caused and would like to see what I can do to help. Please send us a DM for your privacy so I can gather more information to assist further. -Jeanie twitter.com/messages/compo…

@CitizensBank I am still waiting on my new debit card after you guys deactivated my last card what the hell it’s been over a week