Citizens

@SailethiaK1 Hello Salethia, thank you for reaching back out to us today. I would be happy to assist further if you could please send a DM for your privacy. Please do not share your details publicly. I look forward to speaking with you soon. -Jeanie twitter.com/messages/compo…

@CitizensBank Jeanie: SailethiaLKennedy@yahoo.com Phone 267-236-2942 Old Account reopened and I have cards just not sure what ones are on. Please check

Rita Rula contacted and the account verified Savings account depositing. A notification of alert not on and Savings account. Savings account closed stated to Ms Kennedy at the branch of Citizens Bank. The banks representative, states Rita Rula a Gov Supervisor were contact.

@GentLatin Hello and thank you very much for taking the time to reach out to us. I’m truly sorry that this has been your experience. Your concern is important to me, I would really like the opportunity to help in any way I can. Please send us a DM for your privacy. -Jeanie twitter.com/messages/compo…

Do Not ever use @CitizensBank especially for business accounts. Horrible customer service and inconsistent overall service. Regret giving them my service the past 15 years. #citizensbank #terriblebanks

@SailethiaK1 I am sorry about your experience, Salethia. I'd like to see how I can help via messages. Please DM us and let me know what questions you have and let me know the last time your card was working successfully for you. Thank you. — Beth twitter.com/messages/compo…

@CitizensBank Account 4839 SailethiaLKennedy Online access, wire transfers sent on Que and banking fees paid. ATM Card not working. Review on file without SofF of any sort with SofF utilized after notes removing it. Phone 267-236-2942 Email: SIlethiaLKennedy@yahoo.com Zip Code 19126-3515

@debhasapulse Hello and thank you very much for taking the time to reach out to us. I’m truly sorry that this has been your experience. Your concern is important to me, and I would really like the opportunity to help in any way I can. Please send a DM for your privacy so I can assist. -Jeanie twitter.com/messages/compo…

@CitizensBank Oh, @CitizensBank For the record, your rep hung up on me after I asked her to please use a complete sentence to tell me what she wanted me to do over again because she was giving me two-word instructions that made NO SENSE.

Hey @CitizensBank - I'm not sure if I'm thrilled the person I spoke to today solved a TWO YEAR OLD login problem; or if I'm pissed that she was so ABSURDELY rude and incapable of forming complete sentences. You need to reassess outsourcing your customer service...

@TrekkieCar17447 Hello Carol, thank you so much for reaching out to us today. I would be happy to look into this if you could please send a DM for your privacy so I can gather more information to assist further. I look forward to hearing from you soon. -Jeanie twitter.com/messages/compo…

@ibmdetroit Hello and thank you so much for taking the time to reach out to us. I am so sorry this was your experience. I would like to see what I can do to help. Could you please send a DM for your privacy so I can gather more information to assist further? -Jeanie twitter.com/messages/compo…

@CitizensBank I've been trying for a month to get help with opening a business cc. Have multiple accounts with citizens, the reps help and send my info to the business department twice, but I have gotten zero phone calls back.

@NYsFineWiseGuy Hello and thank you for taking the time to share your experience. This is never how we want anyone to feel. I would like to see how I can help. Can you please send a DM for your privacy with your name, phone number and more details about how I can assist further? -Jeanie twitter.com/messages/compo…

@CitizensBank - The Poster Child of #Banking Incompetence. God forbid a family member or relative becomes incapacitated or passes away. #CitizensBank will make it impossible for estate executors to conduct banking transactions, on their behalf, even worse!!!

@cfac101 Thank you so much for reaching out to us today. I am sorry about what you are going through and would like to see what I can do to help. Please send us a DM for your privacy, when you can and we would be happy to assist further. -Jeanie twitter.com/messages/compo…

Any attorney looking evidence in fraud cases against @Klarna & @CitizensBank contact me. I hold photographic & mutually agreed audio evidence! I am more than happy to help!

@lexispots Hello and thank you for reaching out to us. I am terribly sorry for any inconvenience this caused and I would like to see what I can do to help. Please send a DM for your privacy so I can gather more information to assist further, thank you. -Jeanie twitter.com/messages/compo…

@MaggieL Hello Maggie, Thank you so much for taking the time to reach out to us. I regret that we weren’t able to meet your expectations this time. Your feedback is important and will help us improve your experience going forward. Please DM us when you can so I can assist further. Jeanie twitter.com/messages/compo…

@GiantFoodStores and @CitizensBank, I'm looking at you. No, I don't want to discuss it in PM. And if you ask me to, everyone will know a human didn't read this.

As a software engineer, I find commercial mobile (and some desktop webapps) apps (groceries, healthcare, crowdfunding secondary apps like Pledgebox) to be excruciating. I touch a button, look at the results and scream "Why would you do that?!" The UI flows are Byzantine and retarded. My grocery store app dunned me to make my newly-entered payment method "primary". Dude, if there's only one, it's primary, trust me. Then when I went to check out, it wanted me to select a payment method from the one, then popped up a box asking if I wanted to make it primary. I said yes, and it returned me to the select payment method. I select, and get the make-it-primary prompt again. Several iterations demonstrate that neither yes nor no will work. This while the hotly- contested pick-up time slot is expiring. Eventually I break the cycle of failure by adding a second credit card. Fortunately, being rich, I have two. (If I was poor, I'd have 12, all with balances). Then there's the "pay bills" section of my banking app. You have to have microscopic fingers to select the last payee in the alphabetic list, because the button to launch the next step floats over the last item selection item displayed. I'm tempted to create a phony payee named "Zzzzzzzz"...

@speedster666 Hello Adam, thank you so much for bringing this to our attention. I am so sorry for any inconvenience this has caused and would like to see what I can do to help. Please send us a DM for your privacy so I can gather more information to assist further. -Jeanie twitter.com/messages/compo…

@CitizensBank I am still waiting on my new debit card after you guys deactivated my last card what the hell it’s been over a week

@SageOfTheWilds Hello and thank you so much for reaching out to us. I am so rry about what you are going through and would like to see what I can do to help. Please send us a DM for your privacy so I can gather more information to assist further. -Jeanie twitter.com/messages/compo…

@CitizensBank Just had an unacceptable interaction with one of your phone reps when I was trying to contact you about my compromised account. Won't work with me at all because I don't have the card # or account # while I'm away from home. @AskCitizensBank

@bkjproductions Hello Brian, thank you so much for bringing this to our attention. I am sorry for any inconvenience this has caused. I would be happy to look into this for you if you could please send a DM for your privacy when you can. Thank you -Jeanie twitter.com/messages/compo…

@CitizensBank I made 3 separate $120 deposits, but your system shows same check image for all 3. Deposits are correct. Image records are not. Happening since May 2025 on both the app and online business banking. Anyone else seeing this? #MobileDeposit #BankErrorNotInYourFavor

@Yellowman617 Hello and thank you for your response. I would be happy to look into this if you could please send a DM for your privacy so I can gather more information to assist further. Please do not share your details publicly for privacy. -Jeanie twitter.com/messages/compo…

@CitizensBank Y'all do this every time I pay a acc...if I pay that MF on Friday take the money then. There's no reason why that money should be waiting to come outta my account a week later....

I'm starting to hate @CitizensBank, if I pay something last week IT'S FOR FUCKING LAST WEEK.. NOT THIS WEEK

@Yellowman617 Hello and thank you for reaching out to us this evening. I am sorry about what you are going through and would like to see what I can do to help. Please send a DM for your privacy with your name and phone number so I can assist further. -Jeanie twitter.com/messages/compo…

@kapilansh_twt @CitizensBank That shyt doesn't make any MF sense

@haddy__c Hello Timmy, thank you so much for reaching out to us today. I am sorry about what you are going through, I understand this can be upsetting. There are currently no issues with online banking. Please send a DM for your privacy and I would be happy to take a look for you. -Jeanie twitter.com/messages/compo…

@brother_soulz Hello Joe, thank you for reaching out to us today. I am so sorry for the inconvenience you are experiencing. I understand this must be frustrating. I would be happy to look into this for you if you could please send a DM for your privacy. -Jeanie twitter.com/messages/compo…

I find it disgusting that a surcharge free atm, just doesn’t tell you that it’s taking an Additional $3. @CitizensBank any reason the ATM doesn’t tell you it’s taking additional money?

@Meredejoie Good morning! I'd like to see what I can do to help via messages. Please DM us how I can assist further. Thank you. — Beth twitter.com/messages/compo…

Does @CitizensBank ever have someone available to talk to?

@BoyofBillions79 I am sorry about the multiple messages you received, I'd like to see what I can do to help. Please DM us, your name, and more details about what's happening, including the method they are arriving, and any supporting screenshots if you can. I'll followup there. Thank you. — Beth twitter.com/messages/compo…

@CitizensBank it's been like 10 × 2day that I've received messages regarding my overdraft situation. I don't understand why this is happening because my mistake doesn't like warrant.This so please help

@fredericotorre Hello Federico, thank you for taking the time to reach out to us. I am so sorry this has been your experience. I would be happy to look into this for you if you could please send a DM for your privacy so I can gather more information to assist further. -Jeanie twitter.com/messages/compo…

@CitizensBank keeps reminding me that they are charging me a dormant account fee. This seems sadistic since I have been trying to use my account without success. Reason? I am an international client without a social security card and can´t download the bank app or create a login.