Citizens

@AGreco93 Hello Anthony, thank you for bringing this to our attention. I am so sorry about what you are going through. I would be happy to take a look if you could please send a DM for your privacy so I can gather more information to assist further. -Jeanie x.com/messages/compo…

@CitizensBank It’s embarrassing how your fraud department denied a claim, simply because I live in the city it happened in.

Strong Q3 results reflect our focus on strategic growth and customer value. Highlights: sequential 9% PPNR growth, increased fee income led from Capital Markets & Wealth, & strong Private Banking deposit growth. Read the full report here: spr.ly/6014ALs46

@EricJAmaralRI Eric, for your security, please do not share your details publicly, thank you. -Jeanie x.com/messages/compo…

@CitizensBank The teller hands me the receipt and is surprised that there is a hold on the account. I am surprised too, because it is a cashier's check... good funds! Legally they can not put a hold on a cashier'a check unless they suspect fraud, or if it is a very large dollar amount.

As a former employee I hate to do this, but @CitizensBank customer service is atrocious and no one should bank with them. I spend most of the day in the branch and on the phone with the contact center and not one person made even a minimal attempt to help resolve my issue.

@EricJAmaralRI Hello Eric, thank you for bringing this to our attention. I would be happy to assist if you could please send a DM for your privacy so I can gather more information to offer the best support. -Jeanie x.com/messages/compo…

@Bigdre8 Hello and thank you so much for reaching out to us. I am so sorry for any inconvenience you are experiencing and I would like to see what I can do to help. Please send a DM for your privacy so I can gather more information to assist further. -Jeanie x.com/messages/compo…

@AlphaTutt215 @CitizensBank Yeah bro, they have my money just sitting in purgatory

Do not make large check deposits over $50k @CitizensBank they will hold your money for an extended period of time with no explanation and tell you that you have to find someone from the bank the check is written on to verify the check, It was first put on the regular 7 day hold,

@TheBabyMaya Hello and thank you for taking the time to reach out to us. I am truly sorry for your loss. I understand this is a difficult time and I would like the opportunity to assist. Please send us a DM for privacy when you can so I can gather more information to assist further. -Jeanie x.com/messages/compo…

Which is the worst bank when a loved one dies? @CitizensBank has my vote. What others made easy they make impossible! Now billing a dead man newly advanced credit. And have no record of his death cert despite FOUR trips to the bank to present it and close his accounts.

@ChaseMoreBucks Hello, thank you so much for bringing this to our attention. I am so sorry for any frustration this caused. If you are still experiencing issues, please send a DM with your name and phone number as they appear on the account, I would be happy to look into it further. -Jeanie x.com/messages/compo…

Is @CitizensBank down again ?! Seem like every week it’s an issue with the cards and transfers

@not_ai Thank you so much for your response Michael. I would be happy to look into this further. I will need your name and phone number as they appear on the account. Please share this information in a private message for your security. -Jeanie x.com/messages/compo…

@CitizensBank I'm busy. This notice is my due diligence. If you first try to reproduce it but can't seem to figure it out, reach back out then and I'll see if I can record a video with DevTools loaded for context or something. But I'd guess Claude could verify this based on what I've said.

@CitizensBank has a big bug that I reported a few weeks ago to their customer service, and it seems like it's still there. Here's how I reproduce it: 1. Login to my business checking (Chrome on Arch Linux) 2. Logout 3. Login to my personal checking --> BUSINESS CHECKING STILL LOADS This feels like a significant security gap, no?

@Jeff6fxzm Hello JR, thank you for taking the time to reach out to us. I am so sorry for any inconvenience you are experiencing and I would be happy to help. Please send a DM for your privacy so I can gather more information to assist further. -Jeanie x.com/messages/compo…

@steph24046 Hello and thank you for reaching out to us. I am so sorry you feel this way and I would like to see what I can do to help. Please send us a DM with your name, phone number and more details of the situation. I look forward to hearing from you soon. -Jeanie x.com/messages/compo…

@JohnTownsend77 @CitizensBank Bank sucks, can’t wait to close my account at 9 today

@2JZ_MINI Hello and thank you for reaching out to us. I am so sorry to hear that the account is overdrawn. If there is anything I can do to help, please send us a DM for your privacy so I can gather more information to assist further. -Jeanie x.com/messages/compo…

*Sigh* Love having my car payment, insurance, internet and $400 car service bill all hit on my pay day I KNOW @CitizensBank my account is overdrawn I CANT DO ANYTHING

@umpirecritz333 Hello Christopher, thank you for reaching back out to us. I am so sorry for any inconvenience you are experiencing and would like to see what I can do to help. Please send us a DM for your privacy so I can gather more information to assist further. -Jeanie x.com/messages/compo…

@CitizensBank it should’ve been fixed by now

@ArielRosa Hello Ariel, thank you so much for reaching out to us today. I am so sorry for any inconvenience these fees are causing and I would like to see what I can do to help. Please send a DM for your privacy so I can gather more information to assist further. -Jeanie x.com/messages/compo…

Getting hit with $270 in overdraft fees in less than 2 days is crazy work and a rip off. The way @CitizensBank settles thier books at night is predatory. After 20 years, I am done. Going ti switch to @CapitalOne banking. None of this predatory bullshit. I hope the @OIGFedCFPB looks into this predatory practice of settling accounts that are technically funded, but they settle the outgoing first to create massive over draft fees, then 24 hours later they settle thw incoming, to make more over draft fees. Im done

@levidehaan Hello Levi, thank you for taking the time to reach out to us. If you have an issue or concern you would like to discuss further, please send us a DM for your privacy and we would be happy to assist. Please do not share your details publicly for privacy. -Jeanie x.com/messages/compo…

It's about time kids start paying for things around here, don’t cha think?pnc.co/3RFfD0e

@Kobe9117 Hello Kobe, thank you so much for bringing this to our attention. I am so sorry for any inconvenience this is causing. I would be happy to look into this for you if you could please share your name and phone number as they appear on the account in a DM for your privacy. -Jeanie x.com/messages/compo…

@JohnTownsend77 @CitizensBank My card keep declining yours doing the same?

@ChristaScalise Hello Christa, thank you for taking the time to reach out to us and share this experience. I am so sorry for any inconvenience this has caused you. I would like to make sure your concerns are noted. Please send us a DM for your privacy so I can gather more information. -Jeanie x.com/messages/compo…

@Notwokenow This happened to me today. @CitizensBank directed my fraud related call to Asia. Difficult communication. I want native English speakers in the USA handling my banking calls.

Here I am, in the USA, calling my American bank, to discuss my account and who do I have to try and understand??? Some person in a foreign country that I can barely understand. It is RIDICULOUS. BAN FOREIGN CALL CENTERS FOR AMERICAN BUSINESSES.

@jalmeida12 Hello Jonathan, thank you so much for reaching out to us today. I am so sorry to hear about the loss of your mother. Please accept my deepest condolences. I would be happy to escalate your concerns if you could please send a DM for your privacy. -Jeanie x.com/messages/compo…

So @CitizensBank is about to lose a 20 year customer, over a $29 late charge. Customer service at its finest!

My parents have had their own separate @CitizensBank credit cards since 2007. They pay the bill every month, never missed a payment. My mother, who handled the finances, passed away the end of May. During the confusion we missed the June payment. “Sorry we can’t waive the fee.”

@Dasingamandez Hello Desmond, thank you so much for bringing this to our attention. I am so sorry for any inconvenience this has caused you and I will be happy escalate your concerns. Please send us a DM for your privacy so I can gather more information to assist further. -Jeanie x.com/messages/compo…

The @citizensbank branch at 15th and market atm vestibule in Philly is NEVER available!!!!! Makes no sense… been this way since March! Can yall fix it before Christmas comes back around? We gotta rush to the bank before it closes to get money out!

@LAV3D Hello and thank you for reaching out to us this evening. I am so sorry this was your experience. If you are still in need of assistance please send a DM for your privacy so I can gather more information to assist further. -Jeanie x.com/messages/compo…

@CitizensBank your customer service is terrible and nobody wants to talk to an Indian raper on the phone

@ce525 Hello Tim, thank you so much for bringing this to our attention. I am so sorry about what you are going through. Our Credit Card Fraud Team can be reached by calling 888.333.0114. This team is available 24/7 and can offer the most in depth assistance. -Jeanie x.com/messages/compo…

@CitizensBank I contacted your online fraud department and two separate branches. None of whom picked up. I have credit card fraud to report. Seems like nobody wants to take the call. I hope your insurance company is listening.