Citizens

@603freedomNH Thank you so much for letting me know Ellen. Please send us a DM if you need assistance in the future. We are here to support you going forward. I hope you enjoy your evening. -Jeanie twitter.com/messages/compo…

@CitizensBank It got taken care of. With patience. Why don't your call centers speak English that's understandable? @CitizensBank

So, unable to log onto my bank acct., I called customer service @CitizensBank The guy (AI) who answered spoke about the worst English I've ever heard. After 100 excuse me's, and could you repeat that, giving him info I did NOT want him to have, he said the reason was my phone number was not the one on the account. He wouldn't tell me what # it was, as I've had the same cell number 20 years, and I don't have any other. Why do we have out of country call centers @CitizensBank? What a joke. Oh, I changed everything right after hanging up.

@Vaipekz Hello and thank you for reaching out to us today. I would be happy to help if you could kindly send a DM for your privacy so I can gather more information to assist further. -Jeanie twitter.com/messages/compo…

@CitizensBank I’m following up on an employment document request that was submitted over a month ago. I’ve been redirected multiple times between departments without resolution, and this delay has now caused me to miss an important deadline.

@ohheyitsnotme Hello and thank you for reaching out to us today. I am sorry about what you are going through and would like to see what I can do to help. Can you please send a DM for your privacy with your name, phone number and more details about how I can assist further? -Jeanie twitter.com/messages/compo…

@CitizensBank having cash back balances expire and not allowing customers to redeem cash that is not in $1 increments is theft btw

@PenaLisann75619 Hello Ana, thank you for reaching out to us today. I am sorry about what you are going through and would like to see what I can do to help. Can you please send a DM for your privacy with your name and phone number as they appear on the account? -Jeanie twitter.com/messages/compo…

@CitizensBank I filed a claim over 15 days ago and still no credit!

@theRealVickiLee Hello Victoria, thank you so much for taking the time to reach out to us. I would be more than happy to look into this if you could kindly share your Mother’s name and phone number as they appear on the account in a DM for privacy. I look forward to assisting you soon. -Jeanie twitter.com/messages/compo…

@CitizensBank How do I get a new 1099 sent to my 94 year old legally blind mother? Your phone representative “Monica” said the only way she could verify my mom’s identity was if she READ back a verification code. @CivilRights isn’t this a violation of the ADA?

@kayteekay1221 Hello Kate, thank you so much for bringing this to our attention. I am truly sorry for any frustration this has caused you and your family. I would be happy to look into this further if you could please send a DM for your privacy. -Jeanie twitter.com/messages/compo…

@jimmyreu81 @CitizensBank We tried different ones

@LyndaStarrMusic Hello Lynda, thank you so much for taking the time to reach out to us. I am so sorry this has been your experience. I would be happy to look into this further for you if you could please send a DM for your privacy so I can gather more information to assist further. -Jeanie twitter.com/messages/compo…

@CitizensBank I’m completely disappointed in the lack of communication your team has provided to me as a business owner. I shouldn’t have to call to speak to a rep just to find out news about my claim that puts me in a tough financial situation. There should’ve been more info.

@MagicalBuffet Hello and thank you for reaching out to us today. I am sorry about what you are going through, I understand this must be upsetting for you. I would be happy to look into this for you if you could please send a DM for your privacy. -Jeanie twitter.com/messages/compo…

So, I tried to pay for my dog's @ASPCAPetIns and @CitizensBank froze and deactivated my credit card saying their site was sketchy. They're sending me a new card to use. And how is using that new card not going to set off alarms when I pay my pet insurance when my current one did?

@j_single Please do not share your details publicly for your privacy. I look forward to speaking with you soon. -Jeanie twitter.com/messages/compo…

MAJOR complaint coming your way regarding a HELOC with error after error and HORRIBLE customer service. THE WORST! @cfpb @CitizensBank #citizensbank #cfpb

@j_single Hello Jessica, thank you so much for taking the time to reach out to us. I am so sorry this has been your experience and I would like to see what I can do to help. Can you please send a DM for your privacy with your name, phone number and more details of how I can assist further? twitter.com/messages/compo…

@fancyydream You are very welcome Salene. If you need assistance in the future, please do not hesitate to reach back out to us. I hope you enjoy your evening. -Jeanie twitter.com/messages/compo…

@CitizensBank It was handled just giving back my ratings. Not a fan of delays I enjoy instant cash and fast money lol. Now I am aware of the situation moving forward I will be adviced on how and when I make transactions and the circumstances I am in personally. Thanx Jeanie.

@CitizensBank why does it take over 24 hours to make a @Zelle transaction?

@beatrimtab Hello and thank you so much for reaching out to us today. I am so sorry for any inconvenience this has caused you. I understand your frustration and would like to look into this further for you if you could please send a DM for your privacy. -Jeanie twitter.com/messages/compo…

@CitizensBank explain to me how my @discovercard payment hits their account - and is credited! - on Thu the 12th, yet only shows up in my citizens account on Tuesday the 17th? Is it 1962 and it took a while for the check to get to Citizens via USPS?

@Westfall1530 Hello Alx, thank you so much for bringing this to our attention. I am so sorry for any inconvenience this has caused. I would like to look into this further for you if you could please send a DM for your privacy so I can gather more information. -Jeanie twitter.com/messages/compo…

@CitizensBank My car payment is always due on the 15th. Today is the 14th, but your website is telling me I’m overdue & is now trying to lump in March’s payment with February’s. I know I can enter a custom payment but this is sketchy & dishonest!!

@ayedeegs Hello Aaron, thank you so much for reaching out to us today. I am sorry about what you are going through and would like to see what I can do to help. Can you please send a DM for your privacy with your name, phone number and more details about how I can assist further? -Jeanie twitter.com/messages/compo…

Emailing someone over a potential fraud charge rather than calling/texting and then locking their account because they didn’t answer an EMAIL is egregious behavior @CitizensBank Do better.

@sunit315 Hello and thank you so much for bringing this to our attention. I am so so sorry about what you are going through and I would like to see what I can do to help. Please send a DM for your privacy with your name and phone number as they appear on the account when you can. -Jeanie twitter.com/messages/compo…

@CitizensBank your entire team could not remove a hold on my account and I am stuck in a foreign country with no access to funds. Shame on you.

@hello_meesh Hello and thank you for taking the time to reach out to us. I am so sorry this was your Mother's experience. I would be happy to help you if you could please send a DM for your privacy so I can gather more information to assist further. -Jeanie twitter.com/messages/compo…

@0fficepirate Hello Selena, thank you so much for reaching out to us today. I am so sorry for the inconvenience you are experiencing. I would like to see what I can do to help. Please send a DM for your privacy with your name, phone number and more details about how I can assist. -Jeanie twitter.com/messages/compo…

Fuk @CitizensBank DEFINITELY reporting my grievances to my attorney generals office TODAYYYYYYYYYYYYYYYYY

@Ed_The_Ripper Hello and thank you for reaching out to us. I am so sorry for any inconvenience you have experienced. If you are still in need of assistance, please send a DM for your privacy and I would be happy to assist. -Jeanie twitter.com/messages/compo…

I swear that I have nothing but problems with @CitizensBank And, of course, I can’t actually speak to anyone about it NOW.