Deborah Widdifield

Life is not linear. Neither is my attitude.

Day THREE with no resolution from @turbotax; and confirmation from others that they have also had problems with Intuit products this season.

I have considerable cause for pause when, in today's incredibly intense high-tech landscape, a company can't figure out what to do when a password reset email doesn't generate.

@stevenvan_ Seeing SO MANY cool images coming out today based on this tool. Can't wait to try it!

ChatGPT Images 2.0 is insane. "Create a beehiiv vs. substack graphic"

Shout out to @CitizensBank for actually replying, having a private convo with me, and taking me seriously in the end.

Day two of waiting for help/resolution from @turbotax with no response to the private message they ASKED for. Let's add insult to injury by sending an email from another INTUIT product warning against double charges. Super cute...

If you're going to ask dumb questions, you could also at least try responding more than once every 24 hours, and always late at night...

Welp, circling back around to you, @SpeechifyAI I let support know the password reset email isn't coming through to me. Your team wastes and email to confirm I clicked the password reset button. Then a second email to confirm I checked SPAM. More spinning wheels with support...

@CitizensBank Oh, @CitizensBank For the record, your rep hung up on me after I asked her to please use a complete sentence to tell me what she wanted me to do over again because she was giving me two-word instructions that made NO SENSE.

Hey @CitizensBank - I'm not sure if I'm thrilled the person I spoke to today solved a TWO YEAR OLD login problem; or if I'm pissed that she was so ABSURDELY rude and incapable of forming complete sentences. You need to reassess outsourcing your customer service...

@turbotax What's the possibility of someone actually reading that message and replying, @turbotax? I want the money you STOLE from me back ASAP.

Hey there. Thanks for taking the time to leave a comment and share your experience. Here at TurboTax, we understand the importance of a seamless and efficient customer support experience. We'd like to chance to review your situation and see what we can do to turn your experience around. At your earliest convenience, please reach out to us via Direct Message. We're here to help! - Phoebe x.com/messages/compo…

The folks at @turbotax overcharged me by $173 when they processed my payment last week. I've had to call twice so far, and the best they can do is have me fill out a form and wait. "Check your emails..." It will take 1-2 weeks to hear anything. UNACCEPTABLE.

@KrissBergTweets That work FOR X or who are using X as a tool to monetize?

They don't post much about it because they're humble but I have several good friends from X who were just getting by, largely directionless, and are now making millions. It all started because they built a network and engaged on this here app. What are you waiting for?

@turbotax I just messaged you.

Cute, @turbotax. You already responded that I'm not eligible for a refund because I USED your product. Duh. I did. I used the $59 product, not the $200+ one you charged me for. DISGUSTING

@SpeechifyAI Brandale took over and it has been resolved (as of today). This started January 10th...

@debhasapulse can you please email rohan@speechify.com? Thanks! Sorry for the back & forth will make sure this gets solved.

January 10th through January 28th - still no resolution from @SpeechifyAI, though they moved me to a new agent who apparently didn't have the right info, either. Still waiting... #speechify

January 10th through February 2nd. @SpeechifyAI finally figured out how to fix the file elements for my project. THANK YOU. #speechify

Gross. Another text scam. medium.com/write-a-cataly… #ScamAlert