ClaimsReviews

@BMarathoner1979 We'd like to escalate this to our team over DM. Please follow back & reach out to us via DM, and we'll do our best to assist further. -Sandra

@SpiritAirlines do you think it's ok to cancel a 7am flight on a Sunday in the middle of the night and rebook me on a flight for MONDAY that connects through another city? I was expected to be home at 10am on a Sunday and you rebook me to get home at 7pm on a Monday?

@SteveD02734534 We sincerely empathize with you over this experience. To follow up and resolve your complaint, kindly follow back and send a DM with your concerns. Thanks

@SpiritAirlines I’ll never fly with you again…you canceled my flight today and didn’t give anyone a valid reason…you are a fake airline

It’s never too late to book a flight for spring break spirit.com

@tizgreen Sorry to hear about this and appreciate you bringing it to our attention. Please follow back & send a DM with your concerns. Thanks -Samuel

Hey @SpiritAirlines my daughter has a flight to Puerto Rico today and is trying to get in touch with customer service and has been waiting for more than two hours please help

@ainternetfrog Thanks so much for reaching us. We’re really sorry for the frustration caused, kindly follow back & send a DM so we can probe further.

Flight got canceled. They saying: the pilot got lost in the shape store. @SpiritAirlines pls explain.

@LauraSherm15686 Apologies for negative experience you had with us. We would like to escalate this issue for further review. Please follow back & share a DM. Thanks

@SpiritAirlines We have been stuck on the plane after landing for over 1.5 hours. No offer of water. when I called spirit customer service, they told me I had to go to gate agent...there were 8 connection flights where passengers missed flight!! Still waiting. Horrendous!!

@TrentDavisATX That shouldn't have happened. Accept our apologies! Kindly follow back & send a DM so we can reach out. Thanks -Wendy

@SpiritAirlines We landed in FLL and can’t get a gate 45 minutes. Sitting waiting to deplane - as fellow passengers are missing their flights. @SpiritAirlines you need to get it together.

@Phil_Hemming Hi, I'm sorry to hear this from you. Kindly follow back & send a DM with your tweet. - Krome

@SpiritAirlines 14 hours later and still stranded at the airport and can’t get anyone @SpiritAirlines to update me…

@SpiritAirlines how do get a live person to help for your cancelled flights? Stuck in Cancun with zero communication from anyone and not a person in sight in the airport to help? Did ya’ll peace out with TSA?

@Dan32006422 We want to look into this. Would you follow back & DM us your required information so that we can reach out. -Wendy

@SpiritAirlines How do EMPLOYEES of Spirit LIVE with themselves knowing HOW Spirit treats its customers. What a TERRIBLE HORRIBLE airline

@Div1ProGooner Sorry to hear this negative experience with us. follow back & send a DM so we can escalate this to our resolution team. Thanks

@SpiritAirlines do you hire genuine chimpanzees? How is it possible I got delayed 5 times, then cancelled and then somehow delayed again? Absolute freak show of a customer service department, offered me a JOKE of a refund. Make this right.

@MoxieBoosted Hello, We would be happy to escalate this for you. Kindly follow back & send a DM.

If @SpiritAirlines doesnt refund me for this trip which not only had me stranded in an airport for 24 hours but didnt even get me to my destination I'm gonna lose my mind.

@equityprotrader We’d love to take a closer look into this for you. Kindly follow back and send DM with all the relevant information? We'll investigate this promptly -Xavier

@SpiritAirlines Flight 1980 ft Lauderdale to Baltimore. No comments regarding cancelations

@KierraRene Apologies about the unpleasant experience you've had with us. We'd like to forward this issue to our concerned team. Kindly follow back & send a DM. -Terry

Hey @SpiritAirlines maybe tell your employees to not catch an attitude and slam my suitcase because they didn’t like the answer I gave. Also how about you don’t charge people for skipping security with that doesn’t exist in Puerto Rico. I’m extremely upset

@nathankurtyka Hello, We would be happy to look into this. Please follow back & send a DM. Tom

@SpiritAirlines Flight was cancelled. Need my bags. Support has disconnected on me 2x now. Help?

@baddest_jazzy Sorry about the negative experience you've had from us. We'd like to solve this issue, please follow back & send us a DM. -Elizabeth

@SpiritAirlines HORRIBLE CUSTOMER SERVICE AND RIDICULOUS POLICIES BTW

@CupofMets We'd like to escalate this to our team over DM. Please follow back & reach out to us via DM, and we'll do our best to assist further. -Sandra

@SpiritAirlines Your refund doesn’t do anything for me especially when their are no other flights & prices are jacked up. If you can’t offer me anything beyond a refund, there’s no point in messaging you.

Would like to take a moment to sincerely thank @SpiritAirlines for ruining my weekend. I should be in New York right now, instead I’m at home in Fort Lauderdale missing a best friends wedding. Nothing like sitting on a plane for three hours just for it to get cancelled due to union issues. #BoycottSpiritAirlines

@mrs_kinzel Please follow back & send us DM with your Reachable Contact number, email address and a brief description of your concern, we’ll be happy to look into it. Thanks

@GinettaMashik We’re really sorry for the frustration caused, kindly follow back & send a DM so we can probe further.

@SpiritAirlines Yesterday I called and texted and you said your counter at BWI is open 11-12:30 (it also says so on your website.) It took me over an hour to get here and there is no one here. Then, I'm told you are closed for at least another 2 hours!!!

@MacleodCastle Sorry to hear about this and appreciate you bringing it to our attention. Please follow back & send us DM, we’ll be happy to look into it. Thanks

@SpiritAirlines I am already on it. Our holiday was so stressful. Last minute cancelation,other airlines flying out on time or slightly late. NEVER AGAIN!!!

I have now lost the last bit of faith I had in @SpiritAirlines. You shouldn't even be in business the way you cancel flights and ruin people's day. #shutdown #firesale

@mrs_kinzel Hi , so sorry about this! Can you please send follow back & send a DM? So we can discuss this further with you.

@Flagshipphotos Kindly follow back & send a DM.

@ClaimsRep731 The only one that took the time was Rhey but I’ve been put on hold on again!

@SpiritAirlines I’ve asked to speak to a supervisor and been on hold for 25 minutes