Clarion Housing Customer Services

@Rapsta65 @Clarion_Group @SureserveGroup Good morning, thank you for your message. Please DM us your details so that we can assist you further. Regards, Ben

@Clarion_Group @ClarionSupport threatening court action bc I want my gas safety check to be carried out nearer to the 1 yr deadline of my last one. @SureserveGroup say tenants can reschedule, but when we try to, they say they can’t book that far ahead & STILL send engineers out!

@psmorrison @UttlesfordDC Good morning Paul, thank you for your message. Please could you DM me your details so that I can raise this to our Estates Team. Regards, Ben

@ClarionSupport Once again there is a fly-tip in my bin store. It’s no secret which non-tenants use this bin as they kindly leave evidence, yet my rent is going up £15 a week to pay for it and @UttlesfordDC bin crews have to clear it. They are also using resident parking spaces.

@mic69449413 Hi Mic, Thank you for contacting us. Could you please DM your details and provide more information about the location so we can address this further? Regards, Ben

@ClarionSupport Same place yet again, 2nd van pulled away as I was approaching. 23 Collingwood avenue march cambs

@ClarionSupport please make sure your vans are not obstructing pedestrians. Prams, wheelchair and blind person with a cane all had to go in the road

@lolllyplop Good morning, we are sorry to read of the technical difficulties you had with our services. Please DM us your details and enquiry and we will assist you further. Regards, Ben

@ClarionSupport I've tried three times to talk to someone on chat and twice on the phone and been cut off. Why is it impossible to speak to anyone ?

@mogsiemus @LBofBromley Yes of course!! Glad all is sorted now. Regards, Ben

@ClarionSupport @LBofBromley Thank you Ben. I telephoned yesterday and spoke to Linda. Will you thank her from me, for being so helpful regarding the debacle of our waste.

@ClarionSupport @LBofBromley Good-morning, Now has 1 month since last rubbish bin collection. As you can see from photos, there is no locked gate to access the waste. So why say this? Thank you.

@mogsiemus @LBofBromley Hi, if you cannot DM us, please email us the details instead via customerservices@myclaitonhousing.com Regards, Ben

@ClarionSupport @LBofBromley Thank you for reply quick response Ben. Unable to DM. And I don’t know why I can’t do that. I have not been on X since early March 2025, I tweeted then to Clarion, the exactly for the same issue of rubbish not being collected.

@sarah_burrell @insidehousing @HousingOmbuds @mhclg @clarion @RobLane Hi Sarah, thank you for your message. Please DM us your details so that we can assist you further. Regards, Ben

@insidehousing @HousingOmbuds @mhclg @clarion historically have ignored calls from housing standards and here we are. #awabslaw @clarion multiple #CAT1HAZARDS = #MULTIPLE #STATUTORY #STANDARD #BREECHES @RSH_England @mhclg @insidehousing @HousingOmbuds @roblane @ClarionSupport

UPDATE House confirmed multiple CAT 1 hazards, now no loft insulation the whole 12 years we have been here. Heating a shed #awabslaw #socialhousing #homesEngland @insidehousing @HousingOmbuds @mhclg Put 800 without permission on rent A/C that was un credit!!! #clarion

@zkfw Good afternoon, thank you for your message. Please DM us your details so that we can assist you further with your enquiry. Regards, Ben

@ClarionSupport 2.5yr since sound engineer advised soundproofing and this is how the music downstairs travels upstairs into my bedroom apologies re-the video - had to set camera for a continuous feed which you can’t download so had to record it on another phone! FYI NRO Danni W

@aMS29 Good morning, thank you for contacting us. I am sorry to read of the water issues you are facing in your home. Please can you DM us your details so that we can look in to this further for you. Regards, Ben

@ClarionSupport Is living with no water for over a week acceptable? There is a block of flats without water and nothing has been done. My call this morning says that you were only made aware of this today. How did you manage a water drop yesterday then? Can someone contact me?

@G8S1983 Thank you for your message. Our apologies - If you require our assistance, please send us a direct message including your full name, full address, date of birth and contact details. We will then be able to let you know how we can help. Kind regards, Daniel

@ClarionSupport No you haven't

Too many people living in social housing suffer from appalling housing conditions and do not have their complaints taken seriously. We have published a report on housing conditions in the social rented sector. Read our recommendations to the Government: publications.parliament.uk/pa/cm5901/cmse…

@G8S1983 Good Afternoon. Thank you for your message. We can confirm that we have sent you a private message. Thank you. Kind regards, Daniel

@CommonsHCLG Ive been treated absolutely disgusting by @Clarion_Group @ClarionSupport . My family's safety was neglected. Clarion Housing officers lying, rent arrears officer trying to obtain patient confidential information from my GP. I've got proof and evidence of everything

@RonsRamblings Good morning Sam, our email address is customerservices@myclarionhousing.com Regards, Ben

@ClarionSupport hi do you have a contact email address please?

@sarah_burrell @Clariongroup @unitedlivinggrp @mhclg @insidehousing @HousingOmbuds Good morning Sarah, thank you for your messages. In order for us to assist further please DM us your details as well as a brief description of your enquiry, Once you have DM'd us we will assist further. Regards, Ben

@Clariongroup @unitedlivinggrp #unitedlivinggroup @mhclg @ClarionSupport @insidehousing @HousingOmbuds

Sending a 3rd party contractor for a "visual walkaround" is a transparent attempt to shift accountability.

@anthonyfuller69 @Clarion_Group @Merton_Council Good morning, thank you for contacting us with regards to the drain. Please can you DM us your details so that we can get our drainage team to attend. Regards, Ben

@Clarion_Group @ClarionSupport @Merton_Council This is disgusting 2 weeks its been pumping raw sewage out. Yes that is human shit everywhere. I get fined if I dont pick up my dogs maybe you should be fined for leaving this to potentially spread diseases.

@tracywi78570992 @metpoliceuk @sussex_police @HousingOmbuds @midsussex_times @Crawley_Obby @brightonargus @BBCEssex @EG_Courier @10DowningStreet @LBCNews Thank you for your message. I would like to help with this. Please send us a direct message including your full name, full address, date of birth and contact details. We will then be able to let you know how we can help. Kind regards, Daniel

@ClarionSupport @SueBucki Why do your staff stalk harass and abuse residents I cannot tell you how many crime reference numbers I have against them

@Clarion_Group Appalling treatment from this housing association. After months of terrifying ASB/abuse/threats from single Clarion tenant in 2 bedroom flat below the £580k 1-bedroom Bow flat they bought Aug 2022 police advised them to move out last Thursday for their safety.

@ClarionFailures Thank you for your message. I would like to help with this. Please send us a direct message including your full name, full address, date of birth and contact details. We will then be able to let you know how we can help. Kind regards, Daniel

This is how you are forced to live at Clarion. Still not fixed. @ClarionSupport @HousingOmbuds Clarion, don’t be telling me you’re really sorry; because you’re not. You will be though! @itvnews

@Mich102Kay Good Afternoon Michael, Thank you for contacting Clarion. I am sorry to read this and would like to help, please can you send us a private message with the full address and contact details to enable us to assist you further. Kind regards Dominic

@ClarionSupport some idiots driving on footpaths getting stuck.

@ClarionFailures Good Afternoon James, Thank you for contacting Clarion. I am sorry to read this and would like to help, please can you send us a private message with the full address and contact details to enable us to assist you further. Kind regards Dominic

Why are you so fucking imcompetent? You send a man to check my vents - not the leak - not the damp and mould that’s giving me Athsma. Do you want to be sued? @ClarionSupport @HousingOmbuds House still leaking mould still growing