@ottothepeevish Good evening, can you please pop us a DM with the location of this issue and I will take a look for you? Thanks, Georgina.
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Anglian Water
54.7K posts
Anglian Water
@AnglianWater
We're on hand 7:30am-10pm Mon-Sat & 8am-5pm Sun to answer any billing or operational queries.
Katılım Temmuz 2009
3.3K Takip Edilen32.3K Takipçiler
@AnglianWater can you tell me why tankers working for you have been pumping 24hrs a day for the last week into a drain on our quiet residential street in pinchbeck? Your usual behaviour ignoring the residents who live here? Pollution noise and spotlights all night!
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@ChrisPC11647500 Hello Chris, We're truly sorry that this happened. Different areas within East Harling were impacted different. The repair has been completed during the night. Has your water returned this morning and back to normal?
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@AnglianWater In Harling, no water since 11:00 yesterday morning. I was under the impression from your website that I might get even low pressure from an overland pipe but that hasn't happened, also on your website you mention bottled water deliveries but no sign of that either?
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@lrdeans Hello, I am sorry to hear that you are being impacted by this. Can you please pop us a DM with your full address and best contact number and I will investigate this for you? Thank you, Georgina.
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@anglianwater I have had no water supply from you in east harling for 36hours and you still refuse to provide me with an alternative supply - this is not acceptable. Can you explain?
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@Lauren273762742 Hi there Lauren, you can send any written complaints to customerservices@anglianwater.co.uk, we will review this for you and make sure it is assigned to the correct team to deal with your queries. Thank you, Georgina.
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@AnglianWater can you post your complaints email and email for Mark Thurston. This is regarding the shambolic service after a leak within the East Harling area this weekend.
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@ClareLauwerys Hi there Clare, you can find more information about alternative water supplies on our website here: anglianwater.co.uk/help-and-advic….
Thanks, Georgina.
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@AnglianWater What's the criteria for delivering bottled water when the mains is off?
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@ChrisB334 Thank you! I can see we're already aware and have arranged for someone to come out by Monday 16th March.
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@ChrisB334 Hello Chris, please can I take the exact location on High Road the leak is and I can certainly investigate further? If you have a What3Words location, this will be really handy. Kind regards, Jasmin
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@AnglianWater I wonder how many more thousands of litres of water will sail down the A1066 on Roydon High road before something is done, #loveeverydrop 🤔
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@tinyrowlet Hello, I'm sorry to hear that you haven't had water all this time. Please can you PM me your full address, including the post code and full name? I will certainly investigate further for you. Kind regards, Jasmin
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@AnglianWater our water has been off since 5am this morning and isn't due to be fixed until at least 9pm which will total 16 hours and there has been no offer of bottled water or any support at all. i have had to get water from a neighbour unaffected by the leak.
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@Lauren273762742 Hello Lauren, we have just updated our website with the latest information. Our team have located the burst main but it's a complicated fix. They're currently finding a valve which will bring water back into the network while they carry out repair.
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@AnglianWater What is going on here? One person has been told bottled water would be offered, then the same person told it’ll be on at 4pm. Another local - no bottles and no clue when it’ll be back on. What is going on?! Since 7.50am!!!
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@Paul41178704 Hi Paul. Thanks for letting us know. We've been out to inspect this and confirmed it's not a mains water leak and is a waste water issue. Severn Trent have also been made aware. Thanks, Kate
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@AnglianWater morning you have a water leak outside home bargains Scunthorpe
What 3 words
Valid. dared. Wipe
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@lauraj_cook Hi Laura, very sorry to hear that. If you could DM the reference number from when this was reported and I'll look in to that
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Is it your policy @AnglianWater to leave disabled and vulnerable people with such blocked drains that raw sewage is right outside their doors meaning carers have trouble getting in the house ???? It’s been THREE weeks of ‘we’ll be there today’ and nothing ????????
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@foolhandy Hi there. I'm sorry to hear that. The average increase this year is 7%, which I appreciate is still an increase. If you can send me a private message with your name, address and postcode please, I'll have a look into this. Thanks, Kate
twitter.com/messages/compo…
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@ukradiom3zzf Hi Damon. Thanks for letting us know. I'll pass it on to the manager at Pitsford to make sure they're on it. Thanks, Kate
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@AnglianWater please be advised the Card Reader on car park ticket machine isn't working at Pitsford Water, Brixworth.Has been OOO for a week.
#carpark #payanddisplay
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@prof_pugwash I'm sorry to hear that. Can you let me know where this is please and I'll have a look into this for you. Thanks, Kate
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@anglianwater is it any wonder people get frustrated with you. Turn up Tues, sit in van for 4 hours, damage road surface for an hour and go. Turn up Fri, start work at lunch then go leaving a big hole in road. No one today except to put up barriers to stop peeps nipping down side
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@Colchesterviews I'm sorry for the frustration this is causing. Highwoods is due to be cleared today and Mill Road is still being worked on and has a permit with the council until 9th March. We will remove the traffic management as soon as we can. Thanks, Kate
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Dear @AnglianWater. You have nobody on site again at two extremely busy roundabouts in #Colchester, which, are causing massive delays. 14.30, No one at Mill Road, which is crippled at rush hour. 14.00 at Highwoods no one again, crippling the main road through Highwoods. Help us?
Anglian Water@AnglianWater
@Colchesterviews ...putting the repair work through as urgent as soon as that is confirmed. Mill Road, we were on site until 16:40 today and have been digging but not yet managed to get down to the main. Unfortunately, the repair team were pulled off to an emergency and they'll be back tomorrow.
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@MartinGossCol Hello Martin, can you please pop us a DM with your best contact number and I will request that a member of our Customer Care Team give you a call directly to discuss your complaint. Thank you, Georgina.
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@MartinGossCol Hi Martin. The permit provided by the council is in place until 9th March and we will get the works complete asap. We have been unable to find the section of pipe that's leaking to be able to get the repair completed but will get this done asap. Thanks, Kate
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@AnglianWater when will the works be completed on Mill Rd Colchester please? Yet again you’ve dug up the same bit of road for the third time causing major disruption! Why can’t you ever fix anything first time?
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@trev2501 You're most welcome. Thank you, you too! Take care and stay safe
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@trev2501 Hi Trev. Thanks for letting us know about these. Just to clarify, do they look they're ground water run off, or fresh water leaks would you say? Thanks, Kate
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@AnglianWater Good evening! I have seen three surface water leaks at the approx locations give or take 50 meters. Please see screenshots for the W3W. All between Peterborough and Stamford. Thanks. #loveeverydrop 💧💧💧
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@trev2501 appoints.racing.fried - 29101300
occupiers.familiar.stirs - 29101291
dimension.test.steaming - 29101283
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@trev2501 Perfect, thank you. You've probably got the text message updates by now, but I've raised all of those for you, and we'll be out asap within the next week to inspect and arrange for any repairs. I'll pop the references on a new message for you 😊
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