Cloudflare Help

@rinat_d1601 We responded to your DM.

@Cloudflare I lost access to my account created via Apple ID (Hide My Email). My site on Cloudflare Pages (woodlight-handmade.pages.dev) is live but I cannot edit it. Forgot email tool doesn’t work for Pages projects. Need urgent help!

@mongi_sd @Cloudflare Hello - sorry to hear about your issue. Thanks for flagging this and I'll try to get someone take a look at this for you.

My @Cloudflare Stream subscription is paid (invoice settled via Stripe link after it showed "unpaid"), but I still don't have access. Status didn't update. Ticket: #01882340 Need help! @CloudflareHelp

A change made to how Cloudflare's Web Application Firewall parses requests impacted the availability of Cloudflare's network for several minutes today. This was not an attack; the change was deployed by our team to help mitigate the industry-wide vulnerability disclosed this week in React Server Components. We will share more information as we have it. cfl.re/3MGtjsk

@AliMuha38772816 @Cloudflare Hello - I'm sorry to hear your frustration. Can you share your ticket numbers in reply or DM and I will try to see if I can get someone to help?

@Cloudflare @CloudflareHelp We can't access the R2 buckets and it has affected all our client applications. We have raised multiple tickets for support. But haven't got a resolution yet! How should we trust cloudflare as a platform? This is ridiculous!

@vk2r @Cloudflare Hello - have your created a support ticket? If so, please feel free to share that with me. I'd also suggest posting your problem in more detail on community.cloudflare.com.

@Cloudflare Hey guys. I've been having problems with the DNS for one of my domains since the services went down. Could you help me?

@clicoco Hello - sorry to hear you're having issues. Have you submitted a support ticket? If so, please feel free to share that number with me and I will try to have someone take a look. Thanks.

Dealing with a ghost billing issue on Cloudflare. I keep getting: “There is an outstanding balance on your account…” — but there’s no invoice and no actual balance. Because of this, I can’t add new domains, even though my account isn’t locked. Cloudflare support hasn’t responded. Anyone experienced this before? Any solutions? 🙏 #Cloudflare #Billing #GhostBilling @Cloudflare @CloudflareDev

@isiahdtatum1 @Cloudflare Hello - have you submitted an abuse report at abuse.cloudflare.com? If not, I recommend doing that. If you have done that, you can share your report number with me via DM.

@FromRoy Hello there, thanks for bringing our attention to this. Could you please let us know a a bit more about the issue you are facing? Or, if you have a ticket open with us, which is the number so we can follow up? Thanks. ^EV

"Who ya gonna call?" No-one. Hardwired landlines have been replaced via routers. And when you can't access your finances now that high street banks are closing? Or prove your digital ID? #Cloudflare

At this point, it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will provide a final update once our investigation is complete. cloudflarestatus.com/incidents/8gmg…

Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available. Follow our updates here: cfl.re/43AbPDR

Our engineering teams continue to closely monitor the platform and perform a deeper investigation into the earlier disruption, but no configuration changes are being made at this time.

Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency across the network.

A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. cloudflarestatus.com/incidents/8gmg…

Updated link: cloudflarestatus.com/incidents/8gmg…

@DHMrMac @Cloudflare Hello David, thanks for calling this out to us. We are communicating with you on the ticket you have open, #01820175. Regards. ^EV

@Cloudflare - i have never experienced a company who is so intent on not talking to their customers!!!! I have a ticket open with you and no one has contacted me in over 10 days!! Wonderful customer service to a paying customer

@loftwah Got it. Thanks for these details as well. Our team will start looking into it soon. We will possibly be sending updates on the ticket during the next weekdays. ^EV

@CloudflareHelp Yeah this one is really weird. I'm not even using the service I was billed for in anything I have active. The was only one project that might have even had the service bound to it, and that hasn't been touched for months and has nothing connected to it.

Anyone from Cloudflare billing on here? I'm being billed for something suddenly that I don't think I am using.

@loftwah Thank you for sharing it. Our team will investigate further and communicate with you on the ticket. ^EV

@CloudflareHelp 01828168 is the case number. I do.

@amjLane @Cloudflare Hi - Sorry to hear about this. Can you share your ticket number with me and I will try to have someone take a look at this.

Okay so I was the biggest fan of @cloudflare until today. We suddenly received a $250 bill for Cloudflare stream for apparently 50k minutes. We have 14 minutes on our account! I message them within minutes of seeing this surprising charge come through and I just get rude dismissive we will not refund and instant close ticket. This is a completely disgraceful way of responding to small startups who are trying to build on your platform. This amount of money means nothing to you. But to us it does. I have been a huge proponent of cloudflare until I come across your customer services!

@stablehost @Cloudflare Sorry to hear your frustration. I suggest filing an abuse report here: abuse.cloudflare.com.

@Cloudflare what is the process to report a website using CloudFlare and attacking our servers. We have been dealing with this for 48 hours. CloudFlare support does not understand the issue. Running out of ideas.