ClubsHereToHelp

To our community, in adherence with State and Federal guidelines concerning COVID-19, all of our clubs are temporarily closed until further guidance from the state governments. For assistance please contact heretohelp@newyorksportsclubs.com.

@brandonspeak Hi Brandon! So sorry to hear about this, we'd like to follow up. Can you DM us your full name, club name, email and details about your experience.

@billbarnwell Hi Bill, can you DM us your full name, club name and email?

@DJVERAMAC Hi! Can you DM your full name, club name and email?

@jessisary_ Hi! can you DM us your full name, email and club name?

@ClubsHereToHelp I don't usually post about complaints but it means sth if I post. For 3 months I requested to upgrade my membership and I don't think my home club did it till this day. EXPLAIN and EXECUTE?

@mStromz Thanks for reaching out. For assistance please contact heretohelp@tsiclubs.com.

@ClubsHereToHelp So I've actually been paying for a club membership that I haven't used in 4 months because I moved, but I moved to a new location that has a membership right next to it. Any chance you guys are super nice and can help me out?

@kate_ross_ @WSC_Gym Hi Kate, we're sorry to hear about the issues you've experienced, for assistance please contact heretohelp@tsiclubs.com.

@SynKami @WSC_Gym We DEF do not want you to leave Lil! We'd like to follow up - can you please email heretohelp@tsiclubs.com. Please include name, email, club name and details about your issue.

@ClubsHereToHelp and @WSC_Gym has the worst customer service EVER!!!! As a member for 3 years im DEF leaving.

@emilybfaber So sorry Emily ! Can you DM us your full name, club name, key tag number and email address?

@sjsherminator Hi Steven, we apologize for the issues, for further assistance please contact heretohelp@tsiclubs.com

@emilybfaber Hi Emily, thanks for reaching out, for further assistance please contact heretohelp@tsiclubs.com

@AimeeTodoroff Thanks for reaching out Aimee, for further assistance please contact heretohelp@tsiclubs.com.

@ClubsHereToHelp Hi- my husband's work began a program with NYSC, so we switched our membership to that program. My old membership was supposed to be cancelled in Sept. at the same time as my husband's. The employee who said the cancellation was taken care of is no longer there.

@passopenwindows Hi Brian, for further assistance please contact heretohelp@tsiclubs.com

@NDANewYork Thanks for letting us know Neil, can you share the club name?

@ClubsHereToHelp Is having hot water in the locker room a requirement of a club or nice to have? Rock Center has not had hot water for 3 weeks. Response when asked “we emailed the building and they know” and when discussed with Dave - Head of Corporate Sales, “not my job”

@JArkin770 Hi Joel, for further assistance please contact heretohelp@tsiclubs.com.

@ClubsHereToHelp hello. Very upset my "lock-in" fee was raised $15 without my knowledge or consent. I would like my $15 credited to me ASAP. This isn't a professional way to treat a member who has been going there for 14+ years.

@themikecohen @NYSC Which club?

@rjhughes2 Hi Robert, the gym is open, apologies for the inconvenience!

@ClubsHereToHelp Why is 73rd and CPW closed? When will it reopen?

@AshleyTimm Hi Ashley, can you share the club name and your email address?

@boimabla @NYSC Yes!

@boimabla @NYSC Got it thanks! Can you also share more details in regards to your experience about the City Hall location?