Coinbase Support

@lech77eth Hit our DMs when you have a sec so we can help you with your purchase.

@blknoiz06 @DarrenTales Hey @binance @coinbase I would like to purchase this $Asteroid token that my favorite KOL is talking about. I have many funds on your exchanges but cannot find it anywhere. Can you please assist?

alt season is happening, except instead of altcoins its stocks w/ 24/7 perps on tradexyz

@Nosy336077 Please DM us so we can check your login issue and see what’s going on with email verification. twitter.com/messages/compo…

@CoinbaseSupport I can't login. I am unable to receive verification emails for whatever reason (most likely Coinbase setup). I can't get any live support cause dumb bot tries to verify. I need help.

@bencctay For your safety, only interact with official Coinbase Support channels and DM us here for help. You can verify our official social media profiles here: help.coinbase.com/en/coinbase/ot… twitter.com/messages/compo…

@CoinbaseSupport I hv a third person, @ludjan , responding to me. Pls let me know how to verify his/her identity.

@CoinbaseSupport I hv not heard from Coinbase support since my first contact, case no. 26470209. I followed up with a status enquiry on 28th April, case no. 26521893, and was promised a response in 48 hrs. Again I did not receive any. My case concerns unauthorized transaction

@bencctay We’ve just sent a DM to assist with your situation. Please continue the conversation there.

@CoinbaseSupport I hv both Michael Leo and Emily Chloe reaching out to me claiming they are from Coinbase. How do i verify their identity without you (Support) telling me who is reaching out? #Coinbase

@MichaelCs61286 DM us the transaction details of your LTC deposit, and we’ll check this on our side. twitter.com/messages/compo…

@coinbase What’s going on with LTC deposits taking sooo long? Is it just LTC?

Five years public? ✔️ x402 Foundation ? ✔️ Quantum research paper? ✔️ Australian derivatives license? ✔️ Morgan Stanley's Bitcoin Trust custodian? ✔️ Another recap you’ll want to bookmark? ✔️ Here's everything that happened @Coinbase in April ↓

@mrclean7272 Hey Splash! If you didn’t start a withdrawal, those verification texts are worth a closer look. Slide into our DMs with a screenshot of the alert, and we’ll review it. You may find this helpful in protecting your account from phishing: help.coinbase.com/en/pro/privacy…. twitter.com/messages/compo…

Every so often I get an alert text from @coinbase that sends me a verify withdrawal code. Kinda sketchy.

@kohl550 Send us a DM with your details and we’ll take a closer look. twitter.com/messages/compo…

@CoinbaseSupport I have tried using the live chat several all without success, I have sent several emails, no success, I have requested a call still no success. My account is locked from buying immediately after I scanned in my IDs. Pls help.

@khauphuong2025 Drop us a quick DM with more context and we’ll assist you!

@CoinbaseSupport @IanDavis16 Why Coinbase blocked my account wallet ???

Why is the @coinbase app so dreadful? I’m new to crypto so I’m nervous - I’ve never yet had an @coinbase transaction go smoothly - can’t log in, try later, purchase failed etc etc. online support useless and slow. Need to move to 212 or somewhere if I’m going to invest properly.

@0xajiss We’ll look closer into this in DMs. Just send us the screenshot of your USDC withdrawal screen, and we'll take it from there. twitter.com/messages/compo…

@CoinbaseSupport @EthanPark2017 Help me sir,, Why do my USDC withdrawals always fail, even though they're on the same network? I'm confused.😅😅

@Coinbase @CoinbaseSupport @brian_armstrong 9 agents. 2 days. Multiple disconnections. Chat ended on me. $589 in fees from one honest mistake — wrong order type, 11 minutes. Standard rebate credited but zero actual waiver. After exhausting all support channels I've now filed a CFPB complaint. Case #26450088. This is how you treat a high-volume longtime customer?

@ShadeHillXXX We’ve sent you a DM to review your case in more detail. Please check your messages and let's continue there.

Don’t forget add that the number of months that you guys have had my funds held hostage increased by 1 making it 10 months and counting — with no explanation of why it happened or a resolution plan, despite the fact that I’ve opened 150 cases over it as well as filed a complaint and still nothing.

@SammyB42069 DM us the details of your pending LTC transfer. We’ll take a closer look on our side. twitter.com/messages/compo…

@CoinbaseSupport @FuzzyDunlop9233 They love to pull this shit. I’m in the same boat right now. If they still keep playing then after several hours what usually works is calling up their jeet support and threatening them.

@CoinbaseSupport My LTC TX has 17 confirmations and is still listed as pending by y'all. What's up?

@Rtxc277455 Send us a DM and let's review your predictions. twitter.com/messages/compo…

@coinbase why haven’t my prediction money showed up yet ?

@FuzzyDunlop9233 Glad to hear it went through! If anything still doesn’t look right on your side, feel free to DM us!

@CoinbaseSupport It just went through

@javierhsap We can take a look at your buying feature. Just send us a DM, and we’ll review this on our end.

@CoinbaseSupport my account says: Buying unavailable: We've paused buying to help keep your account safe. Please contact support to restore access. BUT there is no way to contact support.

Thanks so much for the incredibly detailed write-up. This is exactly the kind of signal that helps us move fast. We’ve logged each of the four technical issues (loading latency, mini-app “Smart Contract Failed” regression, 24h volume discrepancies for non-cbBTC/cbETH-style assets, and the gas sponsorship gap in mini-apps) with the relevant Base App engineering teams, and we’ve also filed your inbox restriction / “Friends Only” request with our Messaging team for evaluation. We won’t be able to share individual ETAs publicly, but the reports are in front of the right owners. Really appreciate you taking the time, and please keep the feedback coming. Follow us, so we can DM you and get more info 👊

Some Bug Report & Feature Request in @baseapp Bug 1: Slow App Loading Now Base App takes 5–10 seconds to load (sometimes even longer), even on a fast internet connection. This seems unrelated to network speed and may be a server-side or app optimization issue Bug 2: Smart Contract Failed Error in Mini Apps After the recent app update, swapping the main Base App swap works smoothly. However, when swapping through a mini app, it occasionally shows a "Smart Contract Failed" error even after the swap is completed and sometimes triggers an unexpected reload Bug 3: Inaccurate 24-Hour Volume Data Inside the Base App, only the coins listed under Coinbase Wrapped display accurate 24-hour trading volume. All other coins show volume data that does not match real/on-chain data Bug 4: Gas Fee Behavior Differs Between Main Swap and Mini Apps When swapping from USDC to any token BaseApp main swap, no ETH gas fee is required (gas sponsored). However, performing the same swap from a mini app requires ETH for gas fees. This inconsistency in gas sponsorship coverage across the ecosystem would be great to address My personal Feature Request Since the social feature has been turned off, it would be helpful to either disable the inbox entirely or restrict messaging so that only friends can send messages. Currently, anyone can message without being a friend, which makes it easy for scammers to share phishing links directly in the inbox @Oxxbid @jessepollak

@Shaggyz5150 Please check your messages. We just sent you a DM so we can review your account access and look into the login issue directly. Let’s keep it going there.

Please be aware coinbase exchange users on ios mobile. It is currently down and you can not log in to your accounts but using the phone browser will let you login and access your account @coinbase @CoinbaseSupport

@hoplyta We’ve noted your case and sent you a DM so we can go through your verification in detail. Please check your messages and let's continue there.

@CoinbaseSupport I need help with a name mismatch on my legacy account (Google Login). My ID was rejected because the account uses a nickname. I also have a verified second account and need to merge them. Case ID: 26548537