
Hi Chuck,
There may be a limitation on your X account settings. If you tap the envelope icon, you will be directed to messages. From there, tap the message icon and enter @CommerceBank in the address box. Please let us know if this allows you to DM us.
If you are still unable to send us a private message here, you can also send the information to MyMoney@commercebank.com and we can assist you there.
Thank you!
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