Sarah Wise

@AmericanAir So my recommendation - don't fly on any @AmericanAir flight unless it falls under EU or UK flight regulations. They cut corners on purpose because they know consumers can't do anything about it.

@AmericanAir I also want to point out - none of this happens on the flights that fall under EU regulations. I'm flying the same carriers, but when they're being punished for jerking me around -- suddenly they can function! Miraculous!

An update on my flights with @AmericanAir - unsurprisingly, the airline continued to jerk me around the whole way and never made up for it in any fashion! I would encourage other potential customers to avoid them.

@AmericanAir Throughout, the communication was terrible. Getting bumped into a middle seat with no hand luggage for a 7-hour red-eye is something that happens, but AA almost went out of their way to make things harder on both customers and their own staff.

@AmericanAir I got into the UK four hours after I was supposed to and was shattered for work the next day. I wrote to customer service for any kind of refund to my flight - which was, again, late ONLY because of their maintenance problem.

@AmericanAir I've sent it - there was another flight change, too, but that one I can handle. This one undermines the reason I'm even flying in from the UK.

@ComplexityWise We avoid making changes whenever possible, and we're here is you have questions about your options. DM us your record for a closer look.

I'm hardly surprised that @AmericanAir cancelled my flight and moved me onto one that gets me in 5 hours late for a weekend event - should have guessed they'd take advantage of a ticket *I* can't cancel or modify without paying. Shamelessly exploitative.

BBK Geography matters. Many thanks for @RGS_IBG for their support. #SaveBirkbeck

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Graduation for @CASAUCL! Congrats you guys!!!