Comwave

@amdfanto Hello @amdfanto, we are sorry for any inconvenience this may have caused. I understand that you have already contacted us by email, and one of our Technical Support representatives will contact you shortly. ~ Lisa.

@Comwave I'm experiencing major issues in Niagara Falls. Browsing is extremely slow, netflix, crave and amazon arent working. Issues have been ongoing for a week and IVR will not connect me to tech support on the phone. Please help.

@JoshV83 Hello @JoshV83, we are sorry to hear you are having challenges with your service. Our Technical Support Department will follow up with you soon. ~ Lisa.

@Comwave Internet outage in Eastern Ontario, West of Ottawa. Last night, January 1-2, 2025.

@SusanMicheleHu1 @blogTO Hello @SusanMicheleHu1 your willingness to share your experience is genuinely appreciated. We are happy to know you are satisfied with our service. Should you ever need assistance, please feel free to DM us. ~ Lisa

@blogTO Which is why I am glad I signed onto @Comwave over a decade ago.

Bell Canada is hiking prices for TV along with internet and phone plans💸 blogto.com/tech/2024/12/b…

@ladybug388 Hello @ladybug388. We are sorry for any inconvenience caused; we are here to help. Please send us more details and your best contact info in a private message to take care of it right away. ~ Lisa.

Missed the whole #NewDay10 segment thanks to @Comwave not working like usual 😒

@CharlieCurrie Hello, @CharlieCurrie. We are sorry for any inconvenience caused. We are here to help; please DM us your customer ID and best contact number. ~ Lisa.

@Comwave Out for five days. They are finally sending a modem. I need two channel changers. Over fifteen years with the same two. One hasn't worked for over five years. Please and thanks.

@Comwave Well, 3 days without internet, holding with tech support for 90 minutes, the technician apparently leaving the phone after a forty minute pause at the end of business hours. Still not fixed. It is 99% chance it needs a new modem...but peace and quiet seems their choice

@CharlieCurrie Hello @CharlieCurrie, it wasn’t our intention to cause trouble, and we definitely don't want you to be irritated with this. Could you send us a private message with your customer ID and best contact number? Let's take a look at this with you. ~ Lisa.

@Comwave After five days without service. No telephone. No t.v. Two sessions of more than 90 minutes each time with zero success. The result...well, he's sending a new modem. Not sure if you remember, but that's what I said had a 99% chance of being need when I tweeted two days ago.

While many businesses are struggling to access the internet and accept payments from customers, Comwave’s Always Connected Internet keeps our customers up and running. Talk to us about our Always Connected Internet with 100% uptime & never let an outage slow down your business.

@SusanMicheleHu1 @theJagmeetSingh @CRTCeng Hello @SusanMicheleHu1, we value your feedback. Please be advised that our company remains unchanged and is now supported by a nationwide telecom leader. We're dedicated to amplifying choices and convenience. If you need assistance in any way, please DM us. ~ Lisa.

@theJagmeetSingh Rogers has cornered the cable and internet market. Saw it while I was working on the V-Chip in 1999 and on. First Shaw then everyone else. Now @Comwave @CRTCeng We need more options. Domination must be prevented to make the market a competable one.

Canadians already pay some of the highest Internet and cable bills in the world — now Rogers is charging you extra and trying to hide it. The Liberals haven't done a damn thing to stop this. Poilievre won't because his campaign is funded by the billionaire himself.

@KarenLapp We’re sorry that you had a hard time connecting with us. I have taken the liberty to review your account and noticed that you were already assisted by our Technical Support team and have an appointment booked for tomorrow. If you need further assistance, please send us a DM.

@Comwave I have been holding 40 minutes after multiple other holds. Have not been able to reach you in 3 days!! I work from home and need my internet. With no online support this is wasting my time!!

@FrankNe28966290 Sorry to hear that. Please send us your account details in private message. We will be glad to help you.

@Comwave your internet was installed one week ago. So far I can honestly say I'm NOT that impressed.

@y3khan Let us help you with that. Please DM us your contact info and we will get back to you shortly.

Hi @Comwave my internet speed has drastically dropped last few weeks can you please check.

@PeterPasula Hello, thank you for your feedback. Our company remains unchanged and is now supported by a nationwide telecom leader. We're dedicated to amplifying choices and convenience. If you need assistance in any way, please DM us. ~ Lisa.

Does Canada have a competition bureau? A year ago I researched alternate cable/internet options. For our needs @Comwave was the best option. They use Shaw lines and service but way cheaper. FF Rogers buys Shaw. Now Rogers bought Comwave. We went from multiple Options to none

@Dave_Alice Hello, thank you for your reply. You can also email us your contact information at social@comwave.net, and our sales team will follow up with you. ~ Lisa.

@Comwave Thanks for clarifying. But I cant DM you unless i pay to subscribe.

@Comwave the internet 1000 says it comes with a Modem. Do I need to buy a wifi router separately?

@evilplasticfork @mhamiltonmusic @Rogers Dear Bryant, we appreciate your interest in our services. If it comes that you are ready to join us, please DM us your full address including the postal code or contact our sales team at 1-877-474-6638, and we will be happy to find the best bundle to suit your needs. ~ Lisa.

@SFermani1996 @Rogers Hi Shahrooz, thank you for sharing your thoughts. We want to assure you that we remain dedicated to providing the exceptional services and support you have come to expect from us. Should you need further assistance, please send us a DM and we will be happy to help. ~ Lisa.

So... If you had recently received your bill from @Comwave, you may have noticed a brand new logo taking effect on your bill. I still can't believe to this day that #Rogers now has control of #Comwave, ever since this was announced back in November of 2023... #Canada @Rogers

@rangerwyld Hi Sue, thank you for taking the time to share your experience with us. We are really happy to hear that you are satisfied with the service. Should you ever need assistance in any way, please do not hesitate to contact us. ~ Lisa.

Thank you, @Comwave . Once again you restored me faith. Your Tech was on the phone with me for a long time as the new modem set up. I appreciate the efforts made to make it easier this time. Still wish you had a dedicated email for C Service though :)

@rangerwyld Hi Sue, we apologize for the inconvenience this has caused you. After reviewing your account, we found out that your case was handled promptly. If you require any assistance, please do not hesitate to contact us. ~ Lisa.

Another almost 5 hours of lost connection @Comwave . Again, I had to call in, go through voice mail to tech support to be Rerouted back to Customer Service. Gee, trying to HIDE from us? Why no email on your side?

@joshpollard53 Hello Chaly, I'm sorry to hear you are having issues. We are here to help! Please send us a Direct Message with your account number, and we will be happy to further assist you. ~ Lisa.

@Comwave how long is thr internet gonna be down? I'm in college and need to get my school work done?

@rangerwyld Hi Sue, sorry for any inconvenience caused. I see that you have already sent us a private message, so we will continue the conversation there. Please feel free to reply directly to that message. ~ Lisa.

@Comwave Internet connections again? What another Squirrel fall on a Transformer?