Cornerstone Building Brands

@RoryDonald Hello, Rory. We apologize for the issues you've encountered. Please send us a private message with the Name, Phone Number and Email Address used on your claim so we may have this looked into for you. Thank you.

@CornerstoneBB_ @PlyGem - Where is your customer service? Warranty case for 4 windows, customer service non existent, calls not returned, emails not replied, and you can’t phone and talk to anyone that can actually do anything.

@2banonymous561 Hello. Please send us a private message with the Name, Phone Number, and Email Address used on the Claim so we may ask the Customer Service Team to look into this for you. Thank you.

@simriley2018 Hello. Please send us a DM with the Name, Phone Number, and Email Address used on your claim so we may ask the Customer Service Team to look into this for you. Thank you.

To help our team members grow their skills, we offer robust learning and development opportunities from day 1️⃣ Learn about our success model: bit.ly/2RbRcv6 #ThisIsCornerstoneBuildingBrands

@rb_e2 Hello. We apologize for the frustration. Shipping and handling for warranty coverage is standard and included in the warranty documentation. Please contact our Customer Service Team if you have further questions. Thank you.

@CornerstoneBB_ 4 years into my new house and windows are already failing. I've had 4 windows fail and now you're charging $80 a pop on top of me needing to pay to have the windows replaced. This is ridiculous, do better.

@DipMay Hello. Your claim has been received and is currently in the queue to be reviewed. Once the Customer Service Team has reviewed the claim you will be contacted. We have not currently been provided an estimated review time. We apologize for the inconvenience. Thank you.

I have submitted claim on 3/17, no response or ack of it after 11 days. Cornerstone Building Brands @CornerstoneBB_ Case ID PG-2469123-S9W4W1 REF:001811095303

@arosens Please send us a DM with the Name, Phone Number, and Email Address used on your claim. Thank you.

@CornerstoneBB_ Yes, someone named Emily DeLancey says the warranty is not in-play because we are the second homeowners on a five year old house, which makes ZERO sense; it's not a car, it's not like I drove it into the ground and I expect a warranty claim to be available. Ply gem windows

@CornerstoneBB_ I'm having some warranty issues with some windows and the lemmings at the company are giving me the run-around and blowing me off. Can someone from the office of the President please reach out to me.....this is ridiculous!!

@realjjpope We have to provide the Name, Phone Number, and Email Address used on the case for the Customer Service Team. Please send us a DM with the requested information so we can have the Customer Service Team look into this for you. Thank you.

@CornerstoneBB_ CASE 51086 look in the case file

@CornerstoneBB_ this company does not honor their warranty, do not buy from them.

@angjoli2 Hello. Please send us a DM with the Name, Phone Number and Email Address used on the claim and we will ask the Customer Service Team to look into your claim. Thank you.

@RTHale30 Hello. Please send us a DM with the Name, Phone Number, and Email Address used on the claim so we may ask the Customer Service Supervisor to look into this for you. Thank you.

1. I am on roughly day 75 on my warranty claim for 6 windows that need to be replaced. @CornerstoneBB_ has zero interest in handling my claim or providing basic customer service. I submitted my claim in early Nov 2021, and to date, I have gotten one email about it on Nov 28th

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As part of Manufacturing Month, we’re highlighting manufacturing team members from across our organization. Christina shares what she loves about her role in manufacturing at Cornerstone Building Brands.

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