Cricket Support

@dildoboy4you We’re sorry to know about your recent experience with your Cricket service. Please send us a DM with your Cricket phone number and the complete address where you're having the issue so that we can assist you further.

@Cricketnation @Cricketnation your wireless plan has left me in the dark as I look to reach you I am sick of long wait times when calling 5 hours on the phone is not cool when I need help

👀👀👀👀sounds like a perfect time to try Cricket for free: cricketwireless.com/free-trial

@SmBizTomorrow This is definitely not the experience which we want you to have. We assure you that Cricket is committed to enhancing our customers' experience. Please send us a DM with your Cricket phone number, and we’ll gladly help you in any way we can.

@Cricketnation care to explain why your site won’t allow me to log in to view my account? Oh and your chat support that’s supposedly open right now. Not so much. You will need to address this soon.

@Cricketnation Let’s discuss your lack of customer service. Yeah… you’re next.

@Assetmgtmyg We are sorry to hear that you're planning to left. Feel free to send us a DM with your Cricket phone number, and we will be happy to assist you in any way that we can.

@Cricketnation @adroitful had a line over 15 years your company is horrible looking to switch I suggest everyone does the same t-moble has great plans

@Cricketnation Its been a month now.. You guys are still not even trying to help me with my problem

@adroitful Hey there! Our Support team is always here to assist. If you have any questions or concerns, please feel free to send us a PM with the details for further review. 👍

@Cricketnation It will not let me message you

@calebpandemic We’re sorry to know about your recent experience, Caleb. Please send us a direct message with your order number, we want to change this around for you, and we’ll gladly help you in any way we can.

@Cricketnation long story short as possible. Do not buy a phone from there online service to do so it’s now been almost a month of them holding my 700 dollars and even though they said they cancelled it I’m having to call my card company to dispute the charge, they are crooks

@Crs007 Hi Cris! Please send us a direct message with more details about your concern. We’d be happy to help you. 👍

@Cricketnation need assistance with an order

@ChuckCooperJr Thank you for sharing your feedback with us, Chuck. We assure you that Cricket is constantly looking for ways to provide our customers with better service and experience. Feel free to send us a private message if you need any further assistance.

Love how being a customer with @Cricketnation for over 5 years gives no credit for an upgrade

@Mario747461 We just wanted to let you know that we got your message, and we'd gladly take a closer look into this for you.

@CricketSupport DM sent!

@Cricketnation is there a reason why my dad who has been a customer for several years wasn’t allowed to buy iPhones for his grandkids? He was accused of trying to “flip” them and one of your regional managers said he now can’t buy any at all with no explanation?

@Mario747461 Hi there! We’d be happy to take a closer look into this for you. Please send us a DM with more details about your inquiry here!

@Cricketnation I would Love to! but it won't allow me to DM you.

@warg24950 We’d be happy to take a closer look into this for you, Cassie. Please send us a private message with your Cricket phone number so that we can assist you further.

@Cricketnation I bought through website and promotion few months back the moto g play forest my device needs unlocked by carrier which obviously cricket.

@TRUTHSPKN We truly appreciate your loyalty and want you to know how much we value having you with us. Feel free to send us a PM where we’d be happy to take a quick look at your account to see which of our current offers would be the best fit for you.

@Cricketnation your company sucks! I can literally get an iPhone cheaper from Apple! With more memory! AND I've been a customer for over 10 years! Former customer.

@KSukonnik31928 Hi there! We’d gladly help you if you need assistance with your Cricket account. Feel free to send us a DM with your Cricket phone number for further support. 👍

@CricketSupport Hello! I am a citizen of Ukraine in a crisis situation. I have a device locked to Cricket and I need it for emergency calls during power outages. Can you please help me with an exception for an unlock?

@shauggy If you need more assistance, feel free to send us a private message. We’d be happy to help you.

@CricketSupport Thanks, but already ported one of the numbers out, and as soon as the other phone unlocks, that number will be moving too. The customer service is pretty much a dumpster fire, and apparently the latest promos just about broke your whole system.

@CricketSupport do you all know what's going on with the website? Tried to add a line to my account and the order keeps getting canceled. Checked online and everybody seems to be having the same issues. Phone rep said they have no idea why everyone's having trouble

@BlueEquestrian Hi there. We'd be glad to help you to check all the options available for you, please reach out to us via DM where we can assist you further.

@Cricketnation Here's a novel idea: offer customers that have two lines $25 monthly bills as well if they have been with your service for more than 5 years. The customers that have stuck with you for years NEVER receive anything

@playboykylie Hi there! Please send us a direct message with more details about your concern. We’d be happy to help you. 👍

@Jade_Cargill @Cricketnation not working help

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@adroitful We’d be happy to take a closer look into this for you. Please send us a direct message with your Cricket phone number so that we can assist you further.

@Cricketnation What do I have to do to get a refund for the online order I placed for a month of service and a phone to switch to your service and then didn't get the phone so I can do that?

@KenIndy22 Hi Ken! Please send us a direct message with more details about your concern. We’d be happy to help you. 👍

@Cricketnation needing help. DM me

@blueberry_bihh We understand how frustrated you may feel, and this is not the type of experience that Cricket Wireless wants you to have. We will be sure to share this information with our store leadership team. Feel free to send us a direct message if you need any further assistance.

@Cricketnation your Odessa Texas location has a single employee helping 8 people an hour after opening

@adroitful Hi there. We understand how frustrated you may feel, and this is not the type of experience that Cricket Wireless wants you to have. We assure you that Cricket is committed to enhancing our customers' experience. Please reach out to us via DM where we can assist you further.

@Cricketnation Then, I asked them to refund me for my order that didn't have the phone I needed finally after taking forever to get here and they told me I need to open a dispute with my bank. So, I did that.. And, of course that was declined.