Crossroads Utility Services, LLC

If you are currently experiencing low or no water pressure, please contact us at 512-246-1400.

Customers in Travis County WCID No. 18: Thank you for your patience while our crews worked to isolate a leak located on Miami Dr. Our operators have confirmed that the District did not experience a complete loss of water pressure, and the District will not be issuing a boil water

Customers in Travis County WCID No. 18: We are aware of low to no water pressure being experienced in the area. Our crews are actively working to isolate a leak located on Miami Drive. Once the leak has been isolated, we will be able to determine which customers are impacted

Winter Storm Tips - Give us a call at 512-246-1400 or customerservice@crossroadsus.com if you have an emergency.

The boil water advisory for the water districts listed below has now been canceled. Lakeside WCID 1, 2B, 2C, Lakeside MUD 3, Kelly Lane WCID1 Updates crossroadsus.com

Due to an issue with the water supplier, Manville WSC, causing no water pressure to several Pflugerville MUDs, the following districts are on a Boil Water Notice Advisory Lakeside WCID 1, 2B, 2C, Lakeside MUD 3, Kelly Lane WCID1 Updates crossroadsus.com

@KennyKane Thanks Kenny We weren’t notified by PUA staff until early yesterday morning so the PUA knew and relayed a message to some of their own customers before they contacted us for the wholesale MUDs. We agree that’s embarrassing not getting communication timely from the pua staff

@CrossroadsUtil1 Hopefully you all can revisit some notification practices. Chick-fil-A in bee cave posted about this boil 10 hours before you did. Embarrassing.

Update on the boil water advisory issued yesterday by the West Travis County PUA The advisory is being canceled effective immediately for all West Travis County MUD customers. Our MUD water samples are clean.

@DeAiDave We don’t. We don’t manage or operate their plant or system Samples have been pulled for our systems in the MUDs and we hope to review clearing the BWN tomorrow

@CrossroadsUtil1 do you know what the turbidity measurement was?

We’ll be issuing a boil water advisory for several public water systems due to this notice from the West Travis County PUA wtcpua.org/alerts/boil-wa… Stay tuned (1/2)

@MerriAnn5 I would suggest you send an email to customerservice@crossroadsus.com or give us a call today at 512-246-1400 to verify contact info on your account

@CrossroadsUtil1 So, I need to check your website each day to see if you have another water boil notice. My info with you is up to date … no call, no email… I just checked. I pay my bills on YOUR website … shouldn’t I get a notification from you ??

Systems affected (2/2) Travis County MUD 18 Travis County MUD 12 Travis County MUD 13 Portions of Travis County MUD 11 on pressure plane 3 Crystal Mountain Water District Sweetwater (Lazy Nine MUD 1A& 1B) Headwaters MUD

@MerriAnn5 Hi Merri Ann - we’ve posted on our website and send robocalls and emails to our MUD customers. We can’t really answer to the PUAs notice procedures for their own customers.

@CrossroadsUtil1 Why have there been no notifications elsewhere ???

Sonterra MUD customers - the boil water notice issued Thursday is now cancelled. Residents are no longer advised to boil water prior to consumption.

@pantolano Only consumption

@CrossroadsUtil1 Just to clarify, do we need to boil water prior to showering/washing?

Sonterra MUD customers in Jarrell A precautionary boil water notice has been issued due to low water pressures districtwide as a result of the broken 12 inch water line. Repairs are underway Boil water advisory is below 💦 🚨 👇

Sonterra MUD update - Operators are working on refilling the elevated storage tank and pressurizing water lines. The expectation is to have water services restored before 5:00 pm today.

(2/2) ….We have no ETA for water restoration at this time and the district may be on a precautionary boil notice once services are restored. Please check crossroadsus.com for updates.

We have received reports of low to no water pressure in the Sonterra MUD district since early this morning. We are on site at a water main break at the Water Treatment Plant 1 in the district and have been working and will continue working to resolve this issue. (1/2)

Our customer call center is back to normal operation- Please call 512-246-1400 for any emergencies. Our Payment portal is back online