CrunchLabs

@techbounceTB @MarkRober We're sorry to hear that! Please DM us so we can check this for you.

I had Applied for Space Selfie Image of mine tried with 2 different emails after some others picture was sent as my selfie the support team said to apply again & now again still failed to get the selfie picture I had uploaded HELP! @MarkRober @crunchlabs

Hey @MarkRober 👋

@ks4133 We're sorry to hear that! Please DM us your account details so we can check this for you.

まだ一つ目が到着していないが、2つ目が発送された模様。ビルドボックスは一体いつになったら我が家に届くんだ。。。 #CrunchLabs #クランチラボ #BuildBox #ビルドボックス

クランチラボのビルドボックスが全然こないー。注文してから明日で1ヶ月になるぞ。。。

@MDualsense Getting your space selfie back can take 2–3 years. Space is big, and so is the journey, but the wait will be worth it!

@crunchlabs @PaulFacio1 Hi! I submitted mine in May 2025, do you have any estimate? I saw a few people who submitted after me already got theirs (which is understandable since it tries to take the pic over their location I believe?)

@crunchlabs what's going on with the space selfies? Almost been a year and still haven't received mine yet

@SsandyP That's a bummer, we want to do everything we can to make sure you have a great experience with CrunchLabs. Please contact our customer support team at help@crunchlabs.com.

So disappointed in @crunchlabs paid for expedited, waited 10 days, box arrived damaged + half empty. My goddaughter was crushed. She’s the biggest fan. This is so unprofessional. Do better.

@mbarb_ Sorry to hear that, we're here to help. Please email customer support at help@crunchlabs.com.

@crunchlabs my son’s box this month came without the right color motor wires for the omnibot forklift. The forklift does not work. How can we get the correct motor and motor wires?

@ianmatthewroth We're sorry to hear that! Please DM your account details, we'll be happy to further assist you with your order.

@crunchlabs have been trying to get ahold of your customer support and only hear back from your AI agent. Please help with my order.

@prashantchaddah That's a bummer, we want to do everything we can to make sure you have a great experience with CrunchLabs. Please contact our customer support team at help@crunchlabs.com.

@crunchlabs @crunchlabs very poor experience with the order that i placed. Delayed shipment, unable to cancel when i said i will not be available at that day and money also not refunded

Gives a whole new meaning to “freeze tag”

@WorldofRobert1 We love this! Would you mind sending us a DM so we could potentially feature it in the future?

@MarkRober , they demanded a pic be sent to you. @crunchlabs

@EvilcrossoverYT Sorry to see that! We’ll share this with the carrier, as deliveries are handled by their team. Please double-check if anything is missing. We’re happy to send you free replacements. You can order them from the box’s build page or you can reach out to us at help@crunchlabs.com!

Great way to receive my monthly subscription @crunchlabs

@Abstract_Shawty We're sorry for the delay in your shipment! Please send us a DM with your account details so we can look into this and assist you further. Thank you for your patience!

@crunchlabs it would be nice if my kids could get there damn boxes for this month before April arrives. What’s the point of having a subscription?!

@Anthony07893835 @MarkRober We're so sorry to hear that! Please DM us your account details so we can look into this for you.

Hi @MarkRober @crunchlabs this has still not been resolved I’ve emailed the help team multiple times and had no response other then the replacement part was sent on the 6th with dhl and still not arrived and our new build box looks to be on the way. I have a very sad 10 year old.

@MarkRober @crunchlabs our tripwire box arrived today but the wooden frame doesn’t have the lugs on to connect the rubber bands, has there been a change or is this a defect.

@msailg Yes, we ship to UK! You can order here: bit.ly/3Z56bGJ

@crunchlabs hello, love the programs, can we buy the kits in the UK?

@sarahlj16239003 That's a bummer, we want to do everything we can to make sure you have a great experience with CrunchLabs. Please send us a DM to further assist.

@crunchlabs Hi, my parcel is late and the tracking is not updating. Your chat bot is not helpful with this.

@JayGarfs Hi! We’d recommend checking your TV/device audio settings, as that can sometimes affect volume on Netflix.

@NetflixIsAJoke @crunchlabs Hey guys! My kids love this show but the volume seems very low in comparison to other shows on Netflix. Is this a common issue?

@Atlas_Shrugss That's a bummer, we want to do everything we can to make sure you have a great experience with CrunchLabs. Please DM us to further assist.

@MarkRober Sitting here with a super disappointed 8 year old, two of my crunch labs boxes have shown up damaged and with the contents missing! Contacted Help@crunchlabs.com and called them, but resolution was not good! Can’t we ship with better tape? Small sticker over the edge of the box not a good idea!

@KyleScottL Sorry to hear about this. Please send us a DM with your subscription details, and we’ll take a closer look and help sort this out for you as soon as possible.

@crunchlabs I have. 3 times. 1 response a week ago that it was shipped and it didn’t ship. I also called. Can you please help?

@crunchlabs @MarkRober my kid is walking around the house saying "my Crunch Lab is never going to come" This after two consecutive shipments have been "shipped" but sit awaiting for carrier to receive item. I spent over $300 on an annual subscription in December and have received 2 boxes so far. Customer service take days to respond, if ever. Love your videos and product, but this is not a great experience.

@Anthony07893835 @MarkRober We're sorry to hear about your build! Please email our team at help@crunchlabs.com so we can resolve this for you.

@audiblebob Thanks for sending your selfie to space! Just a heads-up: it can take up to 2 to 3 years to get your space selfie back. Space is big, and so is the process—but it’ll be worth the wait! We’ll keep you updated along the way!

@crunchlabs have the space selfies started? How do I find mine?