CrunchLabs

@JayGarfs Hi! We’d recommend checking your TV/device audio settings, as that can sometimes affect volume on Netflix.

@NetflixIsAJoke @crunchlabs Hey guys! My kids love this show but the volume seems very low in comparison to other shows on Netflix. Is this a common issue?

@Atlas_Shrugss That's a bummer, we want to do everything we can to make sure you have a great experience with CrunchLabs. Please DM us to further assist.

@MarkRober Sitting here with a super disappointed 8 year old, two of my crunch labs boxes have shown up damaged and with the contents missing! Contacted Help@crunchlabs.com and called them, but resolution was not good! Can’t we ship with better tape? Small sticker over the edge of the box not a good idea!

@KyleScottL Sorry to hear about this. Please send us a DM with your subscription details, and we’ll take a closer look and help sort this out for you as soon as possible.

@crunchlabs I have. 3 times. 1 response a week ago that it was shipped and it didn’t ship. I also called. Can you please help?

@crunchlabs @MarkRober my kid is walking around the house saying "my Crunch Lab is never going to come" This after two consecutive shipments have been "shipped" but sit awaiting for carrier to receive item. I spent over $300 on an annual subscription in December and have received 2 boxes so far. Customer service take days to respond, if ever. Love your videos and product, but this is not a great experience.

@Anthony07893835 @MarkRober We're sorry to hear about your build! Please email our team at help@crunchlabs.com so we can resolve this for you.

@MarkRober @crunchlabs our tripwire box arrived today but the wooden frame doesn’t have the lugs on to connect the rubber bands, has there been a change or is this a defect.

@audiblebob Thanks for sending your selfie to space! Just a heads-up: it can take up to 2 to 3 years to get your space selfie back. Space is big, and so is the process—but it’ll be worth the wait! We’ll keep you updated along the way!

@crunchlabs have the space selfies started? How do I find mine?

@joddergotya @PLink8942 You can find the history of all completed boxes in your account portal 😊

This Gear Badge Diploma comes with the first box of your subscription. Each box has a different gear, which represents the STEM concept you learned while building. The more boxes you build, the longer your gear train will grow, until you have a loop that can move all together!

@camballux Yes! Our boxes are ready for shipping to most of Europe. To see the full shipping list, visit our website: crunchlabs.com/pages/internat…

@crunchlabs hi people. Are you able to send your boxes to Europe ?? Thx

@terribuchinski Hi there! Please email our team at help@crunchlabs.com so we can further assist. 😊

@crunchlabs My daughter just got the Tripwire crunch lab box. We’re trying to make the balls launch but the machine keeps moving forward and it won’t detonate the balls. Any suggestions to keep the device stationary?

@Kismat81 Sorry about that! We’re happy to send free replacements for any lost or broken parts! You can order them by visiting the box’s build page and scrolling below the build video to the replacement parts form. We’ll get them to you ASAP!

@crunchlabs i got my son a 1 year subscription of crunchlabs and were very happy with the first box. However, last months box - coin apinner (the second in the subscription) had multiple missing parts. How can i get the missing parts??

@yashkadakia @MarkRober Hi Yash! We're sorry to hear that. Please email our team at help@crunchlabs.com so we can help.

@MarkRober @crunchlabs you'll launched in India but your website doesn't support Indian credit cards. You'll need to do one time transactions or implement the tokenized process for recurring transactions.

@PLink8942 We’re happy to send free replacement for the diploma! You can order them by visiting the box’s build page and scrolling below the build video to the replacement parts form. If you need further assistance, please email customer support at help@crunchlabs.com.

@crunchlabs Is there anyway to order a replacement Diploma? My son’s was misplaced, and we feel awful that he isn’t able to track the boxes he has gotten already.

@MrTeknikal25 @MarkRober Our team is currently a high volume of support requests, and we apologize for the delay. Can you DM us your account details? We're here to help.

@MarkRober your team @crunchlabs is 🗑️. Guessing your customers don’t mean anything to you. Cancelling subs for both of my kids I got them for Xmas ASAP after two days of trying to get in contact with someone.

@GrandPOOBear Sorry to hear that! We send free replacements for any lost or broken parts! You can order them by visiting the box’s build page and scrolling below the build video to the replacement parts form. You can also email us at help@crunchlabs.com and we'll be happy to help.

Super disappointed my sons @crunchlabs box just doesn't work, and looking at reviews were not the only ones. Son was so into Mark Rober and the poor kid feels scammed right now (which was its own solid lesson). Mark hook it up ill play Mario for you for a replacement?

@andy_pantalones Sorry about the frustration, that’s not the experience we want you to have. We can escalate your request to our team from here. We are actively working through support requests, and if you don’t receive a response, you can reach out to us here and we’ll be happy to follow up.

@crunchlabs I shared it via facebook messenger and multiple emails. I've also called a dozen times and each time your service simply disconnects after 5 minutes or so. Why would sharing via twitter help?

@crunchlabs has the worst customer service. Messed up my daughter's Christmas present, not even an AI chatbot to help, and calls to them just drop. Big time scam here.

@andy_pantalones Our support is currently experiencing a high volume of requests, and we apologize for the delay. Please share the email linked to your account so we can assist you further. Thank you!

@crunchlabs You could also just answer the phone or reply to an email. #ScamAlert

@Epsilon_RF Sorry to see that, we're here to help. Please email customer support at help@crunchlabs.com.

@crunchlabs I was wondering if I could possibly get a CrunchLabs box resent because it was stolen from my porch. Is there anyway I could apply for a resend or something?

@EzioAuditore299 We’re aware of the issue and are working to fix it as quickly as possible. Thank you for your patience, and we apologize for the inconvenience.

@crunchlabs so whats up with this? that is not the pic i uploaded space.crunchlabs.com/selfie/puBKCcC

@RealFkGaming @NerushiXII @MarkRober We’re aware of the issue and our team is working to resolve it as quickly as possible. Thanks for letting us know, and we apologize for the inconvenience.

@NerushiXII Congrats, I've just got a Google photos logo @crunchlabs @MarkRober

Check out my Space Selfie! space.crunchlabs.com/selfie/rxdVmBg