@BeccaIsAGinge Our sincerely apologies for the issue you faced. We would like to to closely took the concern raised. Kindly follow back to enable DM so that we can into this for you.
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Care Point Hub
55 posts
@YodelOnline parcel should have vern delivered on Tuesday, no delivery was attempted, again no delivery was attempted Wednesday despite being told it would be redelivered then, then told it would be today amd it is now 11pm and it hasn't even been set as "out for delivery"
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@robbiesfan Hi there,@robbiesfan we are very sorry to hear of this. Please do send us a DM if you wish to discuss this further. ^Catherine
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@YodelSupportUK how can i get a tracking number when i didnt know i had a parcel to be delivered. Green card not filled in correctly, phone call useless and cant live chat????
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@sakinashah1 We appreciate you sharing this with us and are truly sorry this happened. Please DM us so we can better assist. Talk soon. -Alexandrea
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@YodelSupportUK Please can I have some help as your website is shocking, get a bot on your telephony system & the webchat option isnt there. You have delivered my parcel & I have no idea where? Can you help?
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@YodelOnline Yodel can someone explain why according to the tracking provided by you that my package has been at my local delivery depot since 17th February and is yet to be delivered?
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Hello 👋 Need help? Get in touch via DM, we'll be here until 8pm this evening. ^Matt
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@markwindmi620 Kindly follow us and send a DM so we can prioritize your case and assist you promptly.
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@YodelSupportUK when do you actually deliver my parcel you have had it for three days with no updates
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@spizzenergi Hi there. Thanks for reaching out. Please pop us a DM if you'd like to discuss this further and our CS team will be able to help. Many thanks.
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Greetings of the day from @YodelSupportUK by Inpost.
We’re reaching out to provide an update regarding your parcel. The depot has confirmed that the item was successfully delivered to you on Feb 23, 2026, & the matter is now considered resolved.
NO IT WASN’T I WAS IN ALL DAY 😡
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Our apologies for the inconvenience caused. We request you to follow back so our team can assist you further.
Sandra S (She/Her)@SwiergolikS
@YodelSupportUK My safe space was ignored 3 times. No calling card left or any code received to even be able to collect from depo… but also depo collection unavailable yet says collect from depo. Please explain this situation and how I’m meant to collect my parcel
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Our sincerely apologies for the issue you faced. We would like to to closely took the concern raised. Kindly follow back to enable DM so that we can into this for you.
MechaGenide@Mechagenide
@darkdaz101 @AliExpress_EN @YodelOnline Talk to your card provider and do a chargeback at this point mate. You've tried to talk with yodel and AliExpress with no joy. Your card provider will instantly credit you and chase them up for the refund.
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@AbbieFord Our apologies for the inconvenience caused. We request you to follow back so our team can assist you further.
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@YodelSupportUK your ‘service’ from both online chat agents & delivery drivers are horrendous! Had a parcel left outside yesterday that got taken.. replacement delivered today & left in the same place! Driver tried to claim they called me but I can show my call log if needed🤬
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@mo_billionaire Thanks for flagging this we’re really sorry about the experience. This isn’t acceptable, and we want to help. Please follow us and check your DMs we’ve reached out to you there to assist further.
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@airman614 Thanks for flagging this we’re really sorry about the experience. This isn’t acceptable, and we want to help. Please follow us and check your DMs we’ve reached out to you there to assist further.
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@PerfectDraft_uk this is totally unacceptable, I’m ordering because I need it for a specific date not when @YodelOnline decide they can be arsed delivering, it’s far too regular now and it’s the last time i order online!
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@darkdaz101 Hello,@darkdaz101 this is Sharon. I truly apologize for the inconveniences caused, would like to help. Please DM me and I will gather additional information.
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To @AliExpress_EN and @YodelOnline. Both are zendj g me I. Circles by sending me to each of u back and fore. I brought a item from a seller on AliExpress. Yodel driver says he delivered it to front door. It's not a safe place to leave it. Seller not caring. AliExpress don't care.
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@YodelSupportUK so… my parcel is scheduled for delivery again and still not been delivered. Can’t call and speak to anyone and even though the “live chat” is supposed to be available on the website once I do the tracking option… it doesn’t! How am I supposed to make contact?!?!
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@leothelion_2024 Hello,@leothelion_2024 this is Sharon. I truly apologize for the inconveniences caused, would like to help. Please DM me and I will gather additional information.
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@MarkWil35459060 We apologize for the inconvenience caused. Please follow back so we can assist you further.
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@YodelSupportUK why was i emailed ,y parcel from very was out for delivery then not you have not given any reason for this?
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@Fetishde666 Could you please send us a private DM so we can look into this for you? After following this account. @Fetishde666
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@CsupportDesk00 I have both replied and followed back, still waiting for a response
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Matt here from Yodel support. If you have any issues with your orders. Please feel free to message :)
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@Fetishde666 Being sorry for the trouble caused, please follow back with us should you require additional support. @Fetishde666
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My 2 parcels this week have either been delivered to someone else or photographed outside someone’s house before your drivers stole them like in the past.
Parcels not delivered this week.
JJD0002234318610957
JJD0002234318629331
Your driver has a photo of someone’s house not the address indicated on the parcels. Can you locate and deliver my parcels correctly to me?
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@Lanaqu28 Our sincerely apologies for the issue you faced. We would like to to closely took the concern raised. Kindly follow back to enable DM so that we can into this for you.
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Trying to track a parcel @YodelSupportUK Apparently if their website says 'We have it' that means they have the tracking details, not the actual parcel. So, the actual meanings of words are redundant now?
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@gdoldschool We apologize for the inconvenience caused. Please follow back so we can assist you further.
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@YodelSupportUK You’ve had my item 4 days and it’s not moved. Where is my parcel. JD0002231793808540
Useless now as a valentines present. Why businesses use yodel is behind me. A courier using a donkey could do better and get her quicker!!
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@GraceAxHa Thanks for flagging this we’re really sorry about the experience. This isn’t acceptable, and we want to help. Please follow us and check your DMs we’ve reached out to you there to assist further. @GraceAxHa
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@YodelSupportUK 2nd attempt for delivery and even though set my preference to leave with a neighbour, not attempt made to deliver my parcel which is chocolate. What's the point setting a preference if you won't even try?
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