DR

@AskUSBank Thank you for your concern Ray, I appreciate it. The 1st level rep I spoke to indicated wait times have been bad since the new year so it seems more a case of bad resource planning. I’m sure State Farm aren’t thrilled either about your customer service unresponsiveness.

Thank you for taking the time to share your experience with us. We're sorry to hear you are having a difficult time connecting to a representative. We may be experiencing a higher than normal call volume causing a delay in getting connected. We want to thank you for your patience, and look forward to seeing this matter resolved. All the best. ^Ray

@AskUSBank I removed a credit freeze I had before reapplying for a State Farm credit card. I was told the phone wait was at least 1-2+ hours with no call back option. If you really want customers how about employing more staff.