DVELP

This page is closing. DVELP is now part of Sabio Group. Follow @sabiosense for the latest updates

We are becoming part of something bigger! This page is closing soon. Please follow @sabiosense for the latest updates

The #pandemic has put high street stores under immense pressure. But it's not the end of our town and city centres. @wards03 explains how we need to rethink our approach to #customerexperience (#CX). Read more bit.ly/2LArCNK #brilliantCX #retail

At DVELP we are not only curious attendees of NEXT, but also proud contributors. Will be exciting nine weeks! #googlecloud #googlecloudnext #googlecloudplatform #googlecloudpartner dvelp.co.uk/articles/made-…

In our latest webinar Tom Mullen set-up Agent Assist in under 30 minutes using #Twilio and #GoogleCloud #CCAI to create a uniquely powerful desktop for unparalleled customer experience and agent performance. Check out what we have learnt! dvelp.co.uk/articles/impro…

Watch our webinar recording in which Tom Mullen built an AI platform from scratch in 30 minutes that reduced call volumes whilst improving customer experience, using @twilio and @GCPcloud youtu.be/QU1t1jMTcB4 #ContactCenter #callcenter #AI

#Automation improves #staffretention significantly by improving the quality of tasks and letting employees focus on the human element of the job. dvelp.co.uk//articles/how-… #hr #callcentre #ai #callcenter #EmployeeEngagement

A different #ai perspective: There is a planet entirely populated by robots - Mars.

Show Your Customers Some Love On Valentine’s Day! #valentinesday #customerexperience #contactcentre dvelp.co.uk/articles/how-t…

At the DVELP #bookclub we share good reads that help us grow both professionally and personally. This one is super relevant for #remotefirst companies like us, where the team stretches across many countries and cultures. What is your book for the month? goodreads.com/book/show/2208…

Leave aside your preconceptions: what would be the best possible contact centre experience for customers, agents and managers? dvelp.co.uk/articles/shoul…

This week we welcomed Samuel to DVELP! We're thrilled to have him join our backend team! dvelp.co.uk/company

We've fine-tuned best practices for running retros in remote teams. Here are our team's tips! dvelp.co.uk/articles/retro…

Hot off the press! Scrum? Kanban? RAD? Victor explains them all! dvelp.co.uk/articles/why-w…

From our Biz Ops Director Andi, here's how to automate emails using the @twilio SendGrid API and @googlecloud dvelp.co.uk/articles/autom…

This week's article is written by Product Manager Annise! dvelp.co.uk/articles/proje…

Do you know what you're up against? dvelp.co.uk/articles/bewar…

Graphs and alerts are really boring *until they save you* dvelp.co.uk/articles/monit…

Considering applying to one of our engineering positions? This is our hiring process. dvelp.co.uk/articles/what-…