Design Within Reach

@CTZNChan Hi there! Anytime we run promotions, most of our products will be included— however, there are certain products that fall under an exclusion category that can be located under our terms & conditions for each promotion.

@DWR_Tweets Morrison Credenza excluded from the BLACK FRIDAY 25% OFF EVERYTHING sale?

@SachdevBindiya Hi there, we're sorry to hear about the shipping issues. Please DM us so we can gather some additional information regarding your order.

@FedExHelp What is the status on case no. C-171660561 Ref-55287 ? Tired of your false promises. @DWR_Tweets take the responsibility of your shipping partner. Worst shipping company #FedEx

@bockertc We apologize for any order issue you've experienced, Chad. Please send us a DM with your order details if you'd like to further connect about your delivery & order. Thank you!

@DWR_Tweets this is what you get when you purchase white glove delivery and assembly service from DWR when they use @rxoinc. Don’t waste your time and money with them. This is the second time they left us with this and no refund for the premium service.

@iamkim_pink We're sorry to hear about your frustration. It looks like the address we were given for your order did not initially include the apartment number, but this has since been updated with FedEx, and your order is currently out for delivery right now.

@DWR_Tweets I am very upset about my order. I do NOT want someone to call me back within one to two business days. My order number is DWR7581152. I am VERY VERY upset that you guys are keeping my order from being delivered! I have already paid for it!

@oddbarnacles We are so sorry to hear of your unsatisfactory experience. If you DM us your order number we will be happy to look into this and connect you with a customer service representative. Thank you!

who knew when you buy supposedly highly-crafted $$ American furniture @HermanMiller you wait 8 weeks for mismanufactured legs, peeling paint, customer service that ghosts you.. @DWR_Tweets

@TheodoreDavis Hi there, we are so sorry for the issues you experienced with your order. We'd like to help! Please send us a DM with your order information and email address, from there we'll be better able to assist.

@humanshiell We apologize the Yoko Bed is no longer available. We still have the Yoko Coffee Table if you have any interest in other Yoko products: hi.dwr.com/6014Yevup.

@DWR_Tweets any reason this isn’t being sold still? I would love one

Hitting snooze never looked so good 😴 Sarah Ellison’s Yoko Bed juxtaposes a simple base with dramatic spherical feet, delivering eye-catching good looks – and sweet dreams. hi.dwr.com/6010w3Hvo

@RealJamesWoods These days so many people take to X to complain about negative experiences – so it’s wonderful to hear something positive! We’re so happy you had a great interaction with Anna on our team. She is truly a gem. We're sharing your feedback with our leadership with much gratitude!

These days so many simple chores can be more frustrating than ever. That's why an exceptionally good experience is a joy to share. I just had the most perfect customer service transaction with Anna at Design Within Reach. What a superb business they are, with the best people!

@2020science We're so sorry to hear this, Andrew. If you'd like us to further look into this, please DM us with your order info. Thank you!

Ah, I love a good example of shoot-ourselves-in-the foot customer service! Just cancelled an order from @dwr_tweets that they assured me many times over was in stock, on the road, about to be delivered ... and then delayed by 3 months because it hadn't actually been made yet! And the kicker -- second time this has happened! Happy to say, I am now an evangelist for *not* using this company.

@dylanorrell Hi there! We're so sorry you're having order trouble. Please DM us with your order information if you'd like further assistance with this issue. Thank you!

buying expensive things as an existing customer with significant purchase history should be easy apparently @DWR_Tweets doesn’t give af LMAOO who has good couch reccs bc these ppl hate me i guess

@mcolles Hello, Matthew. We're so sorry to hear this. Please DM us with your order information if you'd like further assistance with your table.

@DWR_Tweets I’d love to be using this table, but we’ve been sent the wrong color legs TWICE. 2 months and no resolution.

@RDIDDY11 Hi Reggie! We're sorry about the issues you've experienced with your order. Please DM us with your order details if you'd like us to look into this for you. Thanks!

@DesignlinesMag Thanks for sharing!

Our top picks from @DWR_Tweets 's 2023 Summer collection designlinesmagazine.com/dwr-summer-2023

@PJGlassHouse So exciting!

@djsacrilicious Hi! Yes, unfortunately it is now discontinued.

@dwr_tweets is the Line Storage Bed discontinued?

@TJHogglestock Hi! We'd be happy to help. Can you please DM us the top finish you're interested in? twitter.com/messages/compo…

@SuspendedBS Hi! We apologize for any inconvenience. If you're interested in returning for store credit, please DM us the order number, as this is necessary for the return, so we may discuss further. Thank you in advance! twitter.com/messages/compo…

@DWR_Tweets how is it policy that you can’t return a gift and get a gift card? You can only return a gift to the original payment method, therefor informing the gift giver you returned the item? Idiotic.

@rebeccarae Hi Rebecca! We apologize for the delay. Please DM us your order number and email! twitter.com/messages/compo…

@DWR_Tweets any clue why you guys can facilitate a replacement for an order? You shipped me the wrong thing and I’ve been waiting on a return label for nearly two weeks.

@dwayne_trip Hi there! Feel free to send us a DM with any specific questions you may have, and we'd be happy to try to help from there.

What’s natural is beautiful. The marble for each Plinth Table is selected for its rich color and dramatic veining, but nature does all the rest, creating a table that's totally unique to you. Discover 3 new marbles in this bestselling collection. hi.dwr.com/6017dvXz1