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@Shopify @harleyf
we were pacing $1.8M/month on your platform when you terminated EVERY SINGLE ONE of our accounts - including stores we closed over a YEAR ago
you sent termination emails to dead stores from 2023. then killed our 2 active businesses doing $1M and $800K/month
our $1M/month store? clean. never had issues. terminated anyway
imo i beleive this is clearly a false bot/ai trigger why would you send me an email to stores that are closed for over a year. it doesnt make sense. and our stores are no where near the cb threshold for anything to happen like this.
@ShopifySupport has been absolutely useless w this shit. weve been going back n forth through every support channel and emails w zero progress. just automated responses and dead ends
heres what you just fucked up:
60% of our revenue is subscriptions = $1.08M/month in MRR w payment tokens locked in YOUR vault
these r REAL PEOPLE whove been our customers for months, some for years. they trust us. they love our products
and now we cant even bill them bc their payment tokens r locked in ur system
alternative processors cant access subscription tokens. every day you keep this frozen = watching our customers permanently disappear. customers we worked yrs to earn
$400K-$800K of OUR money frozen til july 25
over 25 employees btw - real ppl w families, mortgages, bills - wondering if they still have jobs tmrw
customers weve spent YRS building relationships w = gone. not bc we scammed anyone. bc ur automated system cant tell the diff between a closed test store from 2023 and a thriving 7 fig business
weve been loyal shopify merchants for more than 3 yrs atp. weve generated over $600K in processing fees for u. ive recommended shopify to countless other freinds who want to start a bizz online. we BELIEVED in this platform
we hold merchant trust to the utmost value. our customers r everything to us. we run legit businesses
we dont wanna switch platforms. weve built our entire operation on shopify. our team knows ur platform inside n out. weve invested YRS here
but if ur automated system destroys legit businesses, and @ShopifySupport is powerless to help, and the leadership wont even LOOK at whats happening...
wtf r we supposed to do?
watch our employees lose their jobs? watch our customers - real ppl who trust us - just disappear? watch yrs of hard work evaporate bc a bot made a mistake?
@harleyf - one person w actual decision making power needs to manually review this case and see that were legit businesses being destroyed by a system error
thats all were asking. one human to actually LOOK
our employees r counting on this our customers deserve better than this we deserve better than this
lmk if you actually care about merchants or if this is just fucking PR
@harleyf is this what merchant first means?



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