DataEQ

UK Travel Insurance Sentiment Report is now live ✈️ We analysed 200,000+ public consumer posts to uncover what drives praise and complaints towards leading travel insurers. Brands featured: @AllClearTravel, @staysure, @InsureandGo & @MultitripCover. ⬇️ eu1.hubs.ly/H0sxpMl0

UK travel insurance overall Net Sentiment: 81%. Unsolicited feedback: -5%. The gap between the two is where the real story sits. Lead analyst unpacks what the data reveals: eu1.hubs.ly/H0sQBdk0

AllClear topped the UK Travel Insurance operational rankings. Positive conversation centred on helpful, competent support. Full report: eu1.hubs.ly/H0szmrQ0 @AllClearTravel

Well done to @BestmedScheme and @FedhealthMed for topping the Operational and Reputational rankings in the 2026 SA Medical Aid Sentiment Report. Download the report to see what drove consumer praise: eu1.hubs.ly/H0skYKh0

UK Pet Insurance Consumer Sentiment Index is live 🐾 Strong sentiment overall, boosted by Trustpilot praise. Agria Pet Insurance leads on customer feedback. Key friction points: claims, renewals, cover clarity. Report: eu1.hubs.ly/H0s4WhW0

Join a fast-growing, innovative company using AI + human intelligence to power better decisions. Help qualify leads and grow our global enterprise pipeline. 🔹 Mid-level role 🔹 Remote-first Apply now: eu1.hubs.ly/H0r4WSQ0 #Hiring #SalesJobs #B2B #RemoteWork #DataEQ

DataEQ Consulting MD, Aimee Malan, discusses the Trust Pillar framework, introduced for the first time in the 2025 SA Banking Sentiment Index. The framework measures trust across five pillars shaping how customers perceive banks. Full interview here: eu1.hubs.ly/H0qxp0n0

Why has banking sentiment improved so sharply over the past decade? Aimee Malan, MD DataEQ Consulting, unpacks the role of campaigns and digital engagement in driving these improvements. Full interview: eu1.hubs.ly/H0qvzN90

Our final Sentiment Signals newsletter of 2025 is live. This Financial Services Special Edition brings together our latest sentiment insights across banking, insurance and retail, and reflects on an exciting year of data and AI innovation. 👉 Read the newsletter

Aimee Malan, MD at DataEQ Consulting, reflects on the progress made across SA banking this year and the challenges that still shape customer experience. Read the full article and rankings here: eu1.hubs.ly/H0qlHfy0

Trust remained a major challenge across the banking sector in 2025. The image highlights two of the five trust pillars analysed, both reflecting significant customer frustration. Access the full trust pillar rankings and analysis here: eu1.hubs.ly/H0qjXg90

Strategic campaigns remain a key driver of positive sentiment for banks. The SA Banking Index shows Net Sentiment dropped by 22pp when campaign conversation was removed, with the biggest gap seen in Operational Net Sentiment. Find out why: eu1.hubs.ly/H0qjNRZ0

Consumers place Discovery Bank first in DataEQ’s South African Banking Sentiment Index. businessreport.co.za/economy/2025-1…

Tune in tonight as Aimee Malan, Managing Director at DataEQ Consulting, joins KayaBiz to unpack the key findings from the SA Banking Sentiment Index

💜DiscoveryBestBank is proud to have been named South Africa’s favourite bank for the second year running in the DataEQ SA Banking Index! Thank you for sharing your love and support with us online. We’ll keep bringing you joy – online and everywhere else.

The banking industry delivered a strong sentiment performance in 2025. @discovery_SA ranked first, followed by @FNBSA and @Absa reflecting broad improvements across the sector. Access the full rankings and customer experience insights: eu1.hubs.ly/H0qgD8T0

The SA Banking Sentiment Index is live Based on 4.8M consumer conversations, this year recorded the highest ever industry Net Sentiment. The report also includes, for the first time, deep dives into Trust Pillars and Customer Vulnerability. Full report:eu1.hubs.ly/H0qg0xC0

Real customer conversations reveal what surveys often miss. The new Botswana Banking Sentiment Index shows how social & unstructured data shaped banking performance this year. Read the media release 👇 eu1.hubs.ly/H0q8MwP0

The 2025 Index highlights strong overall sentiment, but also major pressure points: digital downtime, slow service, and inconsistent responsiveness across banks. 👉 Breakdown of Botswana Banking Index findings: eu1.hubs.ly/H0q6r9Y0

Call centres were the most negative service channel in the 2025 Botswana Banking Index. Customers reported unanswered calls, failed call-back promises and long delays amongst a number of issues that drove consumer frustration. 👉 Full report: eu1.hubs.ly/H0q6mm80