Dave Bourn

Hello @O2 how can I make a complaint? I am in an endless circle of being passed from agent to agent about my mobile phone - each person transferring me to someone who will be able to help me and I have to recycle the story from the beginning

@virginmedia I was told I’d get a call back re my television service within 4 days which isn’t working That was last Friday When I called 150 today it just took me to the usual “let’s send you a text to test your service” When will I get a call back?

@virginmedia I’ve wasted hours trying to sort this

@DaveBourn I can only apologise Dave, if you pop back tomorrow we can look at the box and area a little more and look at a refund for the PPV as you've not been able to watch it.

@virginmedia paid for the Usyk-Fury fight and can’t get it to start. Called your helpline before 6pm and no answer

@virginmedia I’ve called them 5 times and it ends the call !!!

@DaveBourn Our faults service should still be open so if you select the options for the TV faults team on the IVR when you call, you should get through to the team. I'm unable to arrange callbacks from here I'm afraid. It may ask you to run some tests first.

@virginmedia How do I call the fault team? When I call this number - a message says “we can see you had a problem - we’ll transfer you to our faults team” Then it hangs up. Can you suggest something.

@virginmedia How do I call the fault team? When I call this number - a message says “we can you had a problem - we’ll transfer you to our faults team” Then it hangs up. Can you suggest something.

@DaveBourn I understand the frustration and if I could suggest anything else to fix it then I'd love to, but unfortunately it would be best to call our team at this point. I apologise for any inconvenience caused.

@virginmedia Can you get someone to call me back.

@virginmedia I just called and it’s says we’re closed

@virginmedia When I call it says “we’re closed”

@virginmedia I get the same code. It’s frustrating. I paid at 3.30pm and I’m missing the undercard

@DaveBourn Sorry that's not worked, could you please try going through this error flow: virginmedia.com/help/check/tv-…

@virginmedia I’ve done that That’s why I’m messaging you.

@virginmedia Yes tried reboot. Same message. I only have one box.

@DaveBourn Thanks, what have you tried so far to fix things, have you tried a reboot? Also, do you have another box? Are you able to test the purchase on that please if so.

@virginmedia Error 7401

@DaveBourn Hello, when you say you can't get it to start, what's happening when you press 'watch now'? Do you have a picture of what you're seeing please? Sorry you're having trouble.

@virginmedia It says I’ve purchased the fight but when I press “watch now” I get an error message

@Starbucks I’m going to be in central London, UK with a chihuahua today. Do your cafes accept dogs?

@StarbucksUK I’m going to be in central London with a chihuahua today. Do your cafes accept dogs?

@CostaCoffee Am I allowed to take a chihuahua into a Costa ?

@FrightFest will the programmes be arriving at the venue soon?