Debenhams Ireland

@nazavelly Please be advised we will no longer be responding to messages via (Twittter/Facebook). Please contact customerservices@debenhams.com with your query.

@Klavigavi sorry to hear you are missing part of your order. Can you please DM with your order number and email, we can then investigate further. Kind regards Sam

@WafaIbr89129861 Good Afternoon, I have now responded to your DM and I will help resolve your query for you. - Lauren M

@DebenhamsIRE @Debenhams is there any one can answer my query please ??

@KiriAna25 Hi Kiri-Ana, please could you send us a DM with your order number and postcode to allow us to investigate this for you. Kind regards, Maya

@DebenhamsIRE Hi, I placed an other on the 13/12/2020 & got an email to let me know it was dispatched on the 14/12/2020- I have not received my order,have not been able to track it & have emailed numerous times but have yet to get a reply from Debenhams.Can you please help me!

@niamh_felle Hi Niamh, please could you send us a DM with your order number and postcode to allow us to investigate this for you. Kind regards, Maya

@DebenhamsIRE I placed order #700235966751 on 13/12. According to the tracking it was delivered and signed for on 24/12 which is impossible as I haven’t been in my apartment since 23/12. Can you please assist?

@xnthony Hi, For security purposes, can you please DM me your order number, email address, full name and billing address and we will look into this further for you. Thank you, Rabia

@SarahBethMoylan Hi Sarah, we are no longer accepting gift cards as a form of payment. The notice to use Gift Cards was sent to customers via email and also displayed on our online page. debenhams.com/content/latest…

@DebenhamsIRE very disappointed that my auntie contacted ye to use an expired gift card and she was fobbed off with an expired gift card can’t be reactivated line. It had#s been less than 5years and ye are obligated to honour the gift card

@KateDempsey20 Hi Kate, my colleague is taking a look at this for you. Thanks, caroline.p.

@Mike05485182 Hi Mike, thank you for your tweet, I can see that someone has responded to your message and resolved the issue for you. Kind regards, Victoria.

@Sj_Lynch88 Hi Sarah, sorry to hear you've not yet received your order. Please could you send us a DM with your order number and postcode and we will investigate this for you. Kind regards, Maya

@DebenhamsIRE hi I placed an order on 10th of December and I haven't received any updates at all to say when it'll arrive! Can someone please look into it ASAP?

@savageloulou Hi, I am sorry for the delay in getting back to you. I have now responded to your DM. Setor

@DebenhamsIRE Hi, Could you please respond to my DM regarding unsent items? Thank you

@ObrienBlathnaid Hi Blaithnaid, I have responded to your DM regarding your missing order. Many thanks, Victoria.

@lisaor748 Hi Lisa, your courier is Hermes- thanks, Rochelle

@thegr8cabello Hi Claire, you are welcome to DM us if you have a standing query. Thank you.

@DebenhamsStaff @DebenhamsIRE a bit late for that

@tiggerishpeep Hi Emma, I have now replied to your DM, please check your inbox! Kind regards, Maya

@DebenhamsIRE just received my Galway crystal glasses and they are all shattered. How do I return these

@TheVonster Hi, I have responded to your DM message. Setor

@tiggerishpeep Hi Emma, we are so sorry to hear your order arrived smashed. Please could you sent a DM with your order number, postcode and an image of the damaged items so that we may advise how to proceed. Kind regards, Maya

@Flake99Flake Hi there, I have replied to your DM- Thanks, Rochelle

@DebenhamsIRE Hi there, I have sent DM regarding 2 orders that have been dispatched but unable to track items like everyone else. Can you let me know if they will actually be delivered?

@lisaor748 Hi Lisa, orders are taking up to 9 working days to be delivered. You should receive your items by the 24/12/2020. debenhams.com/wcsstore/Deben…

@Yourdaisarat Hi Wayne, we reply to the earliest messages first. They may have sent a DM before sending a public tweet, can you please send us a DM with your order number and billing postcode. Thanks, Rochelle