••Customer_Request//Desk

@HFC_Guv Hello,@HFC_Guv thank you for bringing this to our attention. We kindly request that you reach out to us via direct message with your: ⚪️Full Name ⚪️E-mail Address ⚪️Phone Number so that we can provide further assistance with this matter. Customer Support ~Clara

@BootsUK - is there any point in advertising a phone number for customers to use to contact you if nobody ever answers the phone?

@GemmaLEBond Hello,@GemmaLEBond thank you for bringing this to our attention. We kindly request that you reach out to us via direct message with your: ⚪️Full Name ⚪️E-mail Address ⚪️Phone Number so that we can provide further assistance with this matter. Customer Support ~Clara

The most amazing customer service from @BootsUK - bought a very expensive electrical item in Nov that has since gone faulty. Contacted the maker of the product who were awful - the Boots team were incredible and made it so easy, refunded this AM after a store return yday

@PhillSmart Hello there! @PhillSmart Thank you for contacting us. Regarding your issue, we would like to look into this further for you kindly dm your ●Full name: ●Contact number: ●Email address: Thank You. ^Bella

@BootsUK telling me part 2/2 of my order is with the courier, @RoyalMail texting me to tell me there’s an issue and it’s being returned to sender. What do I do now? Am I getting my items or a refund?

@daphne_miles Hello there! @daphne_miles Thank you for contacting us. Regarding your issue, we would like to look into this further for you kindly dm your ●Full name: ●Contact number: ●Email address: Thank You. ^Bella

@BootsUK I recently complained about multiple posts to my email address, and they were stopped. Now they have started again!

@BootsUK The endless repeated emails have resumed! Please tell me how to get rid of them!

@joordx__ Greetings @joordx__,thank you for reaching out to us. We apologise for any inconvenience this may have caused you. For us to provide you with quick and accurate assistance kindly follow back and send us a private message

@BootsUK I’ve sent numerous tweets now and still no response and I CANNOT DM YOU! You cancelled my order and haven’t refunded me !!!

@soototallyjord Greetings, @soototallyjord. We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you.~Nina

@BootsUK DM sent, thanks

@BootsUK Hi, I need to return my whole order as despite paying for next day delivery on 2nd January with a delivery date of 3rd January, my order has only just arrived today!! 10 days late! No clear option on royal mail returns portal for returns reason -not needed- pls advise?

@amyj606 Greetings,@amyj606 . We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you.~Nina

@mattoakes1984 Greetings, @mattoakes1984. We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you.~Nina

@BootsUK Hi. I didn’t collect my order from my local Boots within the time frame. I should be getting an automatic refund. Can you check if this has been actioned please?

@hannahkaur_ Greetings, @hannahkaur_. We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you.~Nina

@BootsUK Hi can’t dm you as you don’t follow me and i don’t have permission to dm

@BootsUK why are you cancelling my order right after i’ve put it through? Twice now! I’m trying to purchase gifts for Midwives & NICU nurses

@AUBond_ Greetings, @AUBond_. We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you.~Nina

@BootsUK It is still not working. Can you follow me so I can send the DM. I am getting very frustrated over 2 weeks and not an acknowledgment from your complaints team!

Disgusted in the way being treated by @BootsUK been chasing a refund since August 2025 an item brought of boots website but third party. Promised by boots will get refund within 14 days back in November. Now we are in Jan! Chased up numerous times via email and no reply!

@1leggedgoldfish Greetings,@1leggedgoldfish . We apologize for the delay in getting back to you. Please Follow Back and proceed with more details via DM for us to be able to assist you further. Awaiting your response. Thank you.~Nina

@BootsUK Done, still a complete lack of assistance from ANYONE

@BootsUK I placed an order for next day delivery, my wife's birthday was yesterday, STILL not delivered and your customer service person hung up one when I dared to be unhappy about it