DeskCare_Department

I stopped paying insurance after .@DirectLine refused to pay a claim for diagnostic blood tests saying because it found the cause was a pre existing condition it was not covered. I pointed out that without those tests (diagnostic being the key) how would I have known what the problem was? Pet insurance is a con. Stick £50 aside each month.

@DirectLine So I had an accident in March was emailed to say my no claims will not be affected renewal came at £300 ..then I got an email from renewals to say it was going up to £644..paid it the operator said that the difference will be refunded once the claim was updated.wont refund

@DirectLine I have been with Direct Line for around 15 years for car and home — never made a claim on either. My car insurance is up for renewal at the end of April and DL have just told me they won’t be renewing! They won’t tell me why

@DirectLine I tried to update my new address (policy 5037683421). Can’t talk to no one at customer service. Had to spend 30 minutes chatting to a bot, and it still not record details correctly. I will never use DIRECTLINE as I cannot speak to a human being. #nocustomerservice

@DirectLine Storm last week fetched tiles off my roof and Direct Line Won't cover it saying it is a maintenance problem. Have been insured with them for over 20 year and never made a claim on my house insurance. They will say anything to weasel out of it.

@DirectLine are a joke! Car insurance policy increased from £600 to £1200 and then best price they can do is still nearly £900! That is still double the price of what i can get it for with multiple other companies! Shocking! They must be looking to get rid of a load of customers!

@DirectLine my vulnerable parents have been left with no running water and no central heating for over 48 hours now ! Because of an escape of water through the ceiling ! Been informed today trace & access cannot attend until Friday that would be 5 days ! Seriously concerning !

@DirectLine really disappointing you are dropping the travel insurance cover from your direct line home plus cover. Customers will vote with their feet!

@DirectLine I am trying to submit travel claim but your website thinks 21 March 2026 is past the current date and I cant proceed, any tips?!

@DirectLine still trying to take money from a policy that’s expired, you’re either all stupid or just bullies . i paid for 12 months, it ended , move on

@DirectLine after more than 20yrs I will be leaving DL. Your car insurance increases are a joke. No loyality at all and your operators had no interest in helping

My car insurance has just gone up nearly £200 per year @DirectLine why has my insurance on my 9 year old car with no claims in the last year gone up by nearly £200 per year.

@DirectLine when all my other car insurance quotes come up around £310 and your quote is £701. Jesus Christ do you even want customers!!!

@DirectLine Why don’t you respond to complaints or critiques? Are negative comments being ignored? You learn from errors ... #CustomerService #CustomerExperience #insurance

@DirectLine YOU STARTED TAKING MONEY FROM MY BANK WITH NO AUTHORISATION FROM ME !!!! THEN STARTED SENDING LETTERS WITH THINLY VEILED THREATS ABOUT NOT BEING ABLE TO BE ABLE TO GET HOUSE INSURANCE ANYWHERE ELSE (THATS SO NICE OF YOU) ALL I DID WAS STOP UNAUTHORISED WITHDRAWS

@DirectLine worst customer service ever no one helps or phones u no bathroom for a month and no help 🫣