MANISH PANDEY@ManishPandeyLKW
Keeping in mind the rising fuel costs in the country, I bought an MG Windsor EV a few months ago. I genuinely believed I was making a smart decision. Unfortunately, what followed has been one of the worst ownership experiences of my life.
About a month ago, while returning from my son's school, a speeding Mahindra Thar rammed into my car from behind. My vehicle was moving at barely 30–35 km/h when the impact pushed it into an Innova ahead. The rear section of the car suffered significant damage.
The very same day, I handed the vehicle over to MG's service center for repairs.
From that point onward, for weeks, I kept making the same phone call:
"When will my car be ready ?"
Every time, I received a different excuse.
Last Saturday , I was informed that the repair work had been completed and only the insurance company's delivery order was pending. I was assured that the order would arrive on Monday and the car would be handed over immediately.
Monday came and went.
By afternoon, having heard nothing, I decided to visit the workshop myself.
And that's when the real story began.
The service advisor responsible for my vehicle didn't even know where the car was parked. After searching across three floors, we finally discovered it in the basement.
What I saw there left me speechless.
The car was in worse condition than it had been immediately after the accident.
At that moment, I realized that my biggest mistake wasn't the accident it was buying an MG. In the last 20 years, I have owned vehicles from almost every major automobile manufacturer. I've dealt with repairs, insurance claims, and service centers countless times. But I have never experienced such disorganization, negligence , and lack of accountability from any company.
Keeping a customer's vehicle for nearly a month, providing misleading updates, and then not even knowing where the car is parked is not poor service it's complete disrespect for the customer's time , trust, and money.
As I was leaving the workshop, I told the advisor "Brother, sell this car for whatever you can get even if I have to take a loss of a few lakhs. I don't have the courage to bring it home anymore. If I ever have to come back to this workshop again, I might genuinely lose my mind."
People may debate how good or bad the MG Windsor EV is as a product.
But as far as MG's after-sales service is concerned, my verdict is final.
This has been, without a doubt, the worst customer service experience I have ever had with any automobile company.
If you're considering buying an MG vehicle, don't just visit the showroom. Spend some time at their service center first. The difference between the two may help you make a much better decision.
@MGMotorIn
@MGSupportIndia
