Sabitlenmiş Tweet
Don Richard
34.3K posts
Don Richard
@DonaldRichard
Product manager. Prev: @stripe, @Airbnb @Shopify @Verizon. Father, Husband, Christian. I built a few things. All opinions are my own, especially the bad ones.
Richmond, VA Katılım Mayıs 2009
1.2K Takip Edilen6.1K Takipçiler
@kevinyien +1. Was just working on something related and your pt about invisible hooks to pull in context was key to what I built.
Because humans will still be in the loop, onboarding has to build enough trust with the user (eg product will solve my problem) to allow for invisible hooks
English
while i think this is directionally true there’s some interesting nuance to unpack
(1) agents need more than documentation. they need the ability to sign up, register, activate, set up — all the actions you would expect users to do in a traditional onboarding flow.
(2) human onboarding flows aren’t going away. but they do need to change. they need to pull in more context and provide invisible hooks for them. otherwise you’re just being lazy and putting the burden on users. then this extends back to (1).
Aakash Gupta@aakashgupta
Sequoia just called the end of an entire go-to-market era and most SaaS companies won’t realize what hit them for 18 months. Product-led growth was built on one assumption: humans would try the software. The entire playbook since 2010 optimized for human discovery. Beautiful landing pages. Frictionless free trials. Viral invite loops. Slack, Dropbox, Zoom, Calendly. $200B+ in market cap created by winning the user’s first 5 minutes. None of that matters if an agent is picking the software. Claude doesn’t care about your hero image. It can’t be impressed by your Dribbble awards. It’s reading documentation, parsing user reviews, checking API reliability, and matching features to use case. All the surface-level polish that convinced lazy humans to click “sign up” becomes irrelevant. The new PLG funnel isn’t landing page → free trial → activation → conversion. It’s agent query → documentation scan → feature match → recommendation. Which means the new moat looks completely different. You don’t need the best onboarding. You need the best documentation. You don’t need viral loops. You need structured data that agents can parse. You don’t need a beautiful UI for the first session. You need an API that an agent can actually call. The companies that won PLG hired designers and growth hackers. The companies that win agent-led growth will hire technical writers and developer relations engineers. And here’s the part nobody’s pricing in yet: agents don’t have loyalty. They don’t have switching costs. They’ll recommend Supabase today and something better tomorrow if the documentation is cleaner or the pricing is more transparent. The stickiness that made PLG so powerful, the network effects and learned behavior, doesn’t transfer. Sequoia is telling you the entire distribution layer is being rewritten. The question is whether your product is optimized for human attention or machine parsing. Most are built for the wrong audience.
English
@BlairReeves Congrats, Blair! Blessings to you and your family!
English
@DragonflyJonez Literally said out loud that this reminds me of TMac for us old heads
English
And the day is gonna come when today's youngins are gonna be tomorrow's old heads defending PG on some "if you weren't there you won't get it" to tomorrow's youngins the same way us Olds™ go to bat for T-Mac in present day
English
Beautiful game. Silky smooth. Got handles. Can shoot the 3. Elite two way guy. Signature kicks go crazy. I was a bit surprised too at first that so many youngins stan him but it checks out
Tomer Azarly@TomerAzarly
Paul George on being young players favorite player growing up: “To have some of the top talents with me being their role model, It means a lot to me. It means I've been playing the game the right way… Just makes me want to keep going in that direction.”
English
Don Richard retweetledi
Colorado’s Travis Hunter and Shedeur Sanders:
“They didn’t believe in us … God did.”
English
Don Richard retweetledi
Payments-related takeaways from the Instacart S-1:
- They have direct integrations into Fiserv, Klarna, Marqeta, PayPal, and Stripe
- Fiserv is most likely used to process EBT/SNAP payments
- They admit that migrating to a new 3rd-party payments provider would be costly
English
Don Richard retweetledi
my experience working east to west coast time is actually more east coast people politely wait for west coast people to wake up every morning, then work with them all day and into the evening. east coast work day is legit several hours longer.
English
Don Richard retweetledi
Me, a semi-technical product manager, trying to contribute to the conversation when two engineers are arguing about API design
English
Don Richard retweetledi
What worries me in some progressive spaces is a focus on trauma as definitional to one's identity and one's politics, and a sense of adversity, hardship, or very loosely-defined traumatic ideas / words / images as things to be avoided or carefully tip-toed around.
English
@jkwade I spent a lot of time reading stuff for my first kid. Then the kid got here, and I realized that everyone has a lens and that I was better off crowdsourcing feedback from real people vs. well-known authors. I ended up contributing to a book about parenting w/ other parents.
English
Don Richard retweetledi
I have an increasingly different definition of product management than the norm.
The role of a PM is to maximize the potential of their team (in service of the customer and business).
English
Don Richard retweetledi
@nikitabier If Threads takes off, I bet Meta will see a ton of new PM candidates flowing in.
English
Facebook had a lot of slackers when I was there, but when something started working, the best people in the company immediately transferred to that team and worked their asses off.
That’s happening now.
English
QME
Reply with your @ and I’ll drop you a follow 🌀
Diego Jimenez@diegojimenez
OK fam let’s do this – T H R E A D S is LIVE!!!👇
English
An insight that will escape Tech Twitter: no one outside of tech twitter engages the same way they do on this app. Aka “Pick me, VC”
Other communities like NBA twitter, black twitter, fintwit just kind of hang out here and kick it. That behavior is transferable to Threads
English
I’m not a big IG user, but my wife is and let me tell you, the interactions in Instagram comments are *very* similar to Tweets and replies to tweets. With a less harassment and abuse too.
English
Instagram has had a version of Twitter baked into its product for years. It’s the comments section on Instagram posts.
I’m sure the team gleamed a ton of insights from that alone.
Don Richard@DonaldRichard
The more fun thought exercise is to think through why people who aren’t on Twitter, would want to use a Twitter-like product that isn’t run by Twitter.
English