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Ryan Gilmour
14.5K posts


@bookingcom it's been a full week since I was mis-sold a hotel room without any sort of heating. The hotel in question is STILL selling rooms without heating in winter, but advertising them as heated.
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@DoubleRyanG Hi,
You may call on the below number:
+31 882021212
~Clara
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@bookingcom - I tried to raise this with someone over the phone the other day, but are you aware that the Belvilla Crewe City Centre Lifestyle hotel is selling rooms and not telling anyone that they have no heating??
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@customer_t39822 Do you want my passport number, a picture of my debit card, the pin code, and birth certificate too?
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@DoubleRyanG situation and follow up with the property accordingly.
Thank you, and we look forward to helping you.
~Kristine (2/2)
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@customer_t39822 Kate, we've already been through this once before you sausage
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@Paul96541744062 @bookingcom Hi Paul, appreciate your response. I was actually looking for booking.com's support and not Paul's support. Happy to recommend you to people that need help with their Paul though?
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@customer_t79113 Hi Kate, thanks for trying to assist. Would it not be better if you worked for Booking.com instead?
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@DeskCustom7_ No, you follow back and provide me with your reachable phone number, absolute sausage
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@resolution228 "Your happiness is our mission"
Might swerve this one, thanks tho
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@DeskCustom7_ No worries, if you can provide me with the following I'll be able to assist further.
- Full Name
- Contact Number
- Email address
Then I can help resolve your issue.
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Another week has gone by with shocking customer services, broken promises, and no accountability.
The same issue is still persistent.
Please sort this out?!
@UtilitaEnergy @BillBullen
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@UtilitaEnergy Your arbitrary “proof of purchase” policy left me without power or gas. Can’t open an account, can’t switch providers - you’ve trapped me in limbo. 18+ hours wasted on calls/chat, managers who hang up immediately.
@BillBullen this is a disgrace.
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@UtilitaEnergy @BillBullen I called and waited 30 minutes already on the phone to be told to go to the live chat (1.5 hr wait) to speak to a manager, which was incorrect.
I’m sick of playing games here!
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@DoubleRyanG Thank you for your post. If you require assistance with your account please come through the live chat here utilita.co.uk/lc as this is the quickest way to get in touch. Alternatively please pop us a DM with your details and an agent with be with you as soon as they can - Thank you
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@UpTheSons @cemileegeli1 @UtilitaEnergy I just tagged the MD @BillBullen instead, it’s an absolute joke.
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@cemileegeli1 @UtilitaEnergy Seems like it's a reoccurring pattern. A few people I've now seen trying to get through.
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@UtilitaEnergy I'm on my 3rd hour of trying to contact you, ridiculous customer service
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@PatreonSupport I received the wrong merch from my subscribed tier. What can be done?
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Follow me on Threads
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