DoubleTree by Hilton

@Cai_TheWug Hi there - please DM us with the name and location of the hotel, arrival date, exact full name and email address on the booking, as well as the method used to book the stay, to share your feedback with the hotel management. Thank you for choosing Hilton ~Athena

@aeonx_LR @anthrocon @DoubleTree We had a ventilation issue and we didnt use a tool to take off this vent but found it was so full of dust and had no fan that ventilation from steam was totally blocked that we had to keep the door open to make sure humidity and steam escaped

As much as I loved @anthrocon , dog this shit was so fucked up 💀💀💀. Barely functioning AC, broken shower, and a COCKROACH in the bathroom dude. Seriously, @DoubleTree , fix your shit. The worst hotel stay I have EVER had, and it being in the con block is SO much worse...

@ryuthewolf2 Hello! We regret to hear this and appreciate the opportunity to share your comments with hotel management. Please DM us your full name, confirmation number, email, and phone number so we may further assist. Thank you. -Tammy

@aeonx_LR @anthrocon @DoubleTree Are room was the same it was 80 degrees in there, humid and, the shower head was broken. There was a secret second bathroom behind a vent. That was kinda cool but a little cringy.

@electricparx Hello@electricparx. Please DM us your name, Honors Number, confirmation number, email, phone number and details of your stay. If this is a third party booking, we would also need the source, hotel's name and address, and stay dates. Thanks. -Katrina

@aeonx_LR @anthrocon @DoubleTree Also stayed in the doubletree, ac barely worked aswell

@aeonx_LR You're welcome - we'll be looking out for the message - Doug

@DoubleTree Hey, @VexCandorTX will be messaging you. He's the one who booked the room and has the details you're looking for. I was rooming with him. Thank you

@jbshotthis We're very sorry to hear this. Please send us a DM with your reservation details, so we can assist you further. Thanks! -Hanin

@DoubleTree by lax gotta be the worst hotel I’ve stayed at in a long time lol

@Neeraj_d103 Can you please follow us so that we can reply to your DM? Also, to complete our verification process, can you please provide us with the full name, email address and phone number attached to the reservation? Thank you -Calvin

@Neeraj_d103 We are sorry to hear about this Neeraj. We will be more than happy to review this on your behalf. Can you please DM us with your contact information, and any additional details you have not already shared? We look forward to hearing from you. -Calvin

Disappointed with @DoubleTree Ahmedabad over Reservation #3491102667. I was denied the option to use @AmericanExpress credit via Hilton's online payment portal and told payment could only be made via a CC Authorization Form or at the hotel. Very poor customer service. @Hilton

@HHajibashi Hi there, Hamid, and apologies for the experience in Key West. Along with additional details, please DM us with your Hilton Honors number and associated email/phone to ensure your stay is fully documented for review and response from leadership. We're here for you. - John

@DoubleTree You may want to think again if staying at the Double Tree in Key West, FL. Had an incident with water on tiled floors by the 1st floor elevator causing a slip/fall and suffering a knee injury. I didn’t want medical Attn but lack of concern from Mgmt was disappointing.

@Rieetu37 Rieetu, we have sent you a DM. Please review it at your earliest convenience. -Denise

@DoubleTree Already mailed each n every detail 10 days back.

Was Charged €166 extra for a booking confirmed at €159, with a total charge of €325.40 appearing on my card—I expect immediate action and a refund of any incorrect charges. @HiltonHonors @DoubleTree @HiltonHotels

@Rieetu37 We’d like to learn more about your experience. Please send us a DM with your complete reservation details and additional information. Thank you for bringing this to our attention and for choosing DoubleTree. -Melissa

@DoubleTree @trendyrobin Double Tree by Hilton Paris you all are thief. You people stolen our Indians hard earn money and think we can do nothing as we are far away from our country. You will have to pay me back what is suppose to be mine. I have saved all this money for my family trip

@cherrythesofine Hi Cherry! Please send us a DM with teh full name, confirmation number, email address and phone number so we can review. Thank you for your loyalty.-Jen

@HiltonHotels @DoubleTree I need yall to do better!!! I checked into the doubletree in Greensboro only to NOT be told in advance that the rooms were oversold and I’m NOT getting the room I booked then to be falsely promised a room for tomorrow. 🤦🏽‍♀️

@Rieetu37 Hello - We're sorry to hear this! Please send us a DM with more details, so we can look into this further. - Huda

@DoubleTree Kindly provide me details on- Open a formal Guest Assistance case. Preserve and review CCTV footage. Review electronic room-lock and safe-access logs. Provide a written response regarding the investigation.

@DoubleTree here at Double Tree by Hilton Paris Bougival with my family on Europe trip. And yesterday on my first day of trip all my cash and valuables were stolen by your hotel staff from the Locker box of my room. All 3000 Euro cash gone .despite a formal legal police complain

@kieferh Hi there, Your question is completely understandable. The warm DoubleTree cookie is an important part of the welcome experience. Please send us a DM with the name and location of the hotel so we can look into this for you. Thanks. -Mimi

@DoubleTree Hi - I’m currently staying in one of your London locations. I wasn’t offered a warm cookie upon checkin. I went down to reception later and the staff said there was a product recall…is this true, or have the hotel run out and just……lied to me?

@hmommaerts Hey there, Heather - We never meant to let you down and would be happy to look into this for you. Please follow and DM us with your reservation details to assist you further. Thanks for choosing Hilton. -Klynne

Damn…had i not called for my receipt, that i was told would be emailed and never was, @DoubleTree in Orlando was really about to keep my money/credit. I dont care that it was $20, give me my money!! 🤬

@inlandtaipan1 We never meant to let you down. We can certainly share your feedback with the hotel management. To proceed, please send us a DM with your hotel confirmation number, full name on your booking, phone number and email address associated. Thank you. -Dawn

@DoubleTree just arrived in one of your hotels. I have to pay £11:50 to Park my car!! Absolutely shocking. I stay in many hotels and never have to pay to park my car. Daylight robbery. This will be the last time i book with you.

@Ryangooding1990 We’re sorry you’re having trouble getting through. We can pass your details to the hotel, so they can contact you directly. Please DM us the reason for your call, your confirmation number, and the full name, email, and phone number on the reservation. -Denise

@DoubleTree can someone help. I’ve been trying to get through to the hotel we stayed at Angel Kings Cross last night for three hours on the phone and I can’t get hold of them? Central team can’t help either

@1Disgruntledpat Without a DM with the requested information, we don't have enough information to determine how this could be made right. Thank you for choosing Hilton.

@DoubleTree Deb -what would they even do. I’m gone and it’s not like you guys are going to re-do the plumbing to work right?

@DoubleTree What’s up with your Pasadena location? Low shower pressure and inconsistent water temp. I thought I was having a nightmare!