@fisherseventctr Great show with Nathaniel Rateliff last night, but getting out of the parking lots after the show was a serious mess! #longwait #parkingparalysis
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Doug Tedder
5.7K posts
Doug Tedder
@dougtedder
Better IT = Better Business. I can help. | https://t.co/2EGSpBKSQh
Indianapolis area Katılım Mart 2009
202 Takip Edilen1.5K Takipçiler
Doug Tedder retweetledi
Companies have spent billions of dollars on #ITSM implementations, but many orgs fail to achieve the expected success. With so much invested, why has ITSM come up short for those companies? Here, @DougTedder explains & proposes three ways #ITXM can help. hubs.ly/Q02ZNTr30
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Doug Tedder retweetledi
6 Tips to Wake Up Your #ITSM Zombie including: Use a Kanban board as your change schedule and many more, @dougtedder explains all. buff.ly/3LcK4s4
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What? The service portal - intended to facilitate a smooth and efficient self-service experience - kills end-user productivity? Portals are touted as a means for ‘contact deflection’ (a IT-centric view), yet result in a poorer end-user experience? What are we (IT) thinking?
Sophie Danby@SophieDanby
In the @HappySignalsLtd Global IT Experience Report, Happiness with the service portal experience has increased by 3%, but it still remains the biggest productivity killer with an average lost time of 4 hours 19 minutes. #ITXM #ServiceDesk #ITSM
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Doug Tedder retweetledi
@dougtedder leads Session 203: Good Strategy Can't Be Found in the Rearview Mirror this year at #SMWorld. Learn about good #ServiceManagement organizations can enable strategic #DecisionMaking. Check it out: informatech.co/3oisir8
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@gtsanker What? You weren’t motivated or inspired to engage this vendor? Hmmm….. #turnoff #NotInterested #WhyWouldIWantToTalkToYou
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This morning’s gem:
“Hi Greg,
Since my past attempts to get in touch haven’t been successful, I wanted to reach out one last time to gauge your interest in boosting revenue, productivity, and collaboration with <our product>. “
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Doug Tedder retweetledi
Doug Tedder retweetledi
Always fun to see your name in lights - especially when alongside these stars @RoyAtkinson @RaeAnnBruno @dougtedder @vickirogers #SupportWorld
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Doug Tedder retweetledi
Great discussion with @RaeAnnBruno @RoyAtkinson @dougtedder @vickirogers on optimization and automation. #SupportWorld
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Doug Tedder retweetledi
Optimize then automate or automate then optimize? I’ll be exploring this with fellow panelists @RaeAnnBruno @dougtedder @vickirogers at #SupportWorld next week. Moderated by the one, the only @RoyAtkinson
Which is it, do you think?
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Doug Tedder retweetledi
Join us for this panel discussion at #SupportWorld Live in Las Vegas in May, featuring @RaeAnnBruno, @dougtedder, @vickirogers, @gtsanker - and I'll be moderating.
Session 401: Optimize Before You Automate: Why and How
SupportWorldLive.com
#automation
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Doug Tedder retweetledi
Check out these thoughts from @RoyAtkinson, @StephenMann, @ITSMNinja, @BarclayRae, @DougTedder, @Karen_ferris, @RaeAnnBruno, @DanielBreston & others, on four areas of predicted future change in the world of #ITSM. buff.ly/2U9Z8yU
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Doug Tedder retweetledi
A lot to look forward to in 2022 if these trends and predictions are correct! I am especially looking forward to watching the growing influence of CIOs on the business.
Any other predictions you'd add to this list? buff.ly/3Dxq0tc
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A brand new year means new goals, initiatives and new partners. Re-sharing this post as a reminder to #IT pros that it pays to become an expert at the art of IT partnerships. buff.ly/3fBKY1B
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"According to the survey, more than one in five respondents abandoned their automation project completely, while nearly one in three said the technology didn't work as intended." Great article by @TechBeaconCom on how to avoid automation failures.
buff.ly/3CmFL6t
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The road to digital transformation starts with a map—quite literally. Mapping your value streams and your business capabilities is the faster way to get you to digital transformation. buff.ly/3petOvO
#DigitalTransformation #servicemanagement #CIOs
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